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Ironclad logo

UX Research Intern

IroncladNew York, New York

$50+ / hour

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. UX Research Intern @ Ironclad As a Product Research Intern at Ironclad, You’ll be building a platform that lets legal teams scale themselves and their businesses 100x more effectively, bringing a two‑thousand‑year‑old profession into the digital age. You’ll be focused on high impact research—not only will you be able to run studies, you’ll also be learning how to translate insights into product decisions. We are seeking a UX Research Intern eager to drive impact and ship projects that benefit the organization and our users. You will integrate into design teams—spanning areas like AI, Workflow, or Platform—and deliver projects that support enterprise customers globally. The internship is designed for someone who wants to understand how research operates at a systems level and learn how research creates impact. We offer a hands-on environment where you will get to be at the forefront of decision-making for our end-to-end CLM platform. Come help us shape the future of our product and design culture.” What you’ll do Help design and build a centralized research repository Organize past studies, insights, and artifacts into a searchable structure Develop tagging systems and taxonomy of frameworks Improve discoverability and reusability of research knowledge Create and standardize research templates Build reusable templates for surveys, usability testing, interview guides, and reporting structures Document research workflows and best practices Collaborate with mentors and teammates to break down ambiguous problems into clear, scoped projects you can execute on during the internship. Work across the stack (frontend, backend, or services) depending on team needs and your interests, with guidance from your mentor and manager. Instrument and monitor your work in production , using metrics and logs to understand impact and reliability, and help debug issues when they arise. Contribute to team culture , documentation, and best practices so future interns and engineers can build on what you’ve shipped. Who you are Interest in UX research Currently pursuing a Bachelor’s, Master’s, or equivalent degree in Social Sciences, Computer Science, Design, or a related technical field, with an expected graduation date after the internship term. Demonstrated experience through projects, internships, hackathons, or open‑source contributions where you used user research to influence decision-making. Strong problem‑solving skills and synthesis skills — you break down ambiguous problems, ask thoughtful questions, and move ideas forward collaboratively. Clear, kind communicator who enjoys working in cross‑functional teams and can explain translate concepts for stakeholders. Excited to learn about contracts, legal workflows, and AI‑powered productivity tools , even if you don’t have prior domain experience. Embody Ironclad’s values of drive, intent, integrity, and empathy in how you work and collaborate. Internship details Format: Full‑time, 40 hours/week. Duration: ~12 weeks (summer), with flexibility based on academic calendar. Location: San Francisco OR New York depending on team needs and candidate location. Mentorship: You’ll be paired with a research mentor and have regular 1:1s with your manager, as well as access to intern programming, tech talks, and networking with leaders across EPD (Engineering, Product, Design). (Exact dates, compensation, and benefits will be confirmed in your offer letter and may vary by location and year.) Base Salary Range: $50/hr The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. US Full-Time Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Posted 2 weeks ago

U.S. Bank logo

UX Researcher

U.S. BankMinneapolis, Minnesota

$105,400 - $124,000 / year

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description We’re looking for a UX Researcher who is passionate about understanding people, uncovering meaningful insights, and turning research into real product impact. In this role, you’ll lead and deliver high quality UX research that informs design and business decisions—while clearly demonstrating the value and return on design investment. Leads and crafts UX research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners. Partners effectively with other UX disciplines, business line clients, product and channel management, marketing, analytics and other teams to strengthen relationships and understand the business while delivering solid research. Derives measurable objectives against which UX research work will be evaluated for success. What You’ll Do Lead and execute end to end UX research that supports business objectives and delivers measurable outcomesDesign and conduct research using appropriate methodologies, balancing rigor with practicality based on project needs Translate research findings into clear, actionable insights that influence product, design, and business decisionsCreate high quality research artifacts and present findings in a compelling, accessible way for diverse audiences Partner closely with UX designers, product managers, business line clients, marketing, analytics, and other teams to strengthen collaboration and understandingDefine measurable research objectives and evaluate success against those outcomes to demonstrate impact Uphold excellence in research quality, facilitation, storytelling, and insight synthesis Basic Qualifications Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience Three to five years of UX design research experience Preferred Skills/Experience Background in the financial institution industry Worked with the UX for large commercial and/or corporate clientsFamiliar with and experienced in a variety of research methodologies, when to apply them, and when to make tradeoffs Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomesEffective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions Demonstrated analytical, decision-making and problem-solving skills The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days . This position is not eligible for visa sponsorship. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Posted 2 days ago

Liberate logo

UX Conversational Designer

LiberateBerkeley, California

$150,000 - $240,000 / year

About Liberate: Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice — the hardest and most valuable channel in insurance — and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms. Role Overview The Senior Conversation UX Designer will define and elevate how Liberates insurance customers interact with Liberate’s AI-powered agents. You will lead the design of conversational experiences that combine the precision of enterprise workflows with the fluidity of natural human dialogue. This is a high-impact, cross-functional role that requires creativity, systems thinking, and a deep understanding of how language, tone, and context drive user trust. You’ll partner with Product, Engineering, and Customer Success to create scalable, intuitive AI interactions that deliver measurable business outcomes across the insurance ecosystem. Location: Boston or San Francisco (Berkeley) hybrid role (2 days/week in-office) Key Responsibilities Conversation Experience Strategy & Design Leadership Lead the design of end-to-end conversational experiences across Liberate’s voice and chat AI products. Define frameworks for dialogue design, persona tone, and multimodal user interactions that scale across customers. Create conversation architectures that balance automation efficiency with empathy and compliance in insurance workflows. Partner with Product and AI Engineering to translate complex insurer requirements into elegant, human-centered conversational flows. Conduct user research and usability testing to measure comprehension, satisfaction, and business impact. Mentor junior designers and establish conversation design best practices and documentation standards. Advanced Prompt Design & LLM Optimization Design, test, and optimize prompts for large language models (LLMs) to achieve high response accuracy, consistency, and contextual relevance. Develop reusable libraries of prompt templates and dialogue flows that align with Liberate’s product taxonomy. Collaborate with AI engineers to refine tone, structure, and interaction logic within the model. Analyze interaction data and feedback loops to continuously improve conversation design and AI performance. Lead internal experimentation around new prompt engineering techniques and model capabilities. Cross-Functional Collaboration & Enablement Partner with Customer Success and Implementation teams to tailor conversational frameworks for each insurer’s environment. Collaborate with Product Marketing to ensure conversational tone aligns with Liberate’s brand voice and value propositions. Serve as the design voice in cross-functional planning — advocating for usability, empathy, and clarity in every AI interaction. Contribute to internal design systems, voice tone guides, and AI conversation standards. Thought Leadership & Innovation Stay ahead of industry trends in conversational AI, UX writing, and generative design. Represent Liberate’s design expertise at industry events, conferences, and client workshops. Drive internal innovation projects exploring the intersection of user experience, AI, and human trust. Qualifications 7+ years of experience in UX Design , Conversation Design , Content Design , or Interaction Design — including at least 2 years focused on conversational or AI-driven interfaces. Background in linguistics , human-computer interaction , cognitive psychology , or AI/NLP design . Proven experience designing scalable, human-like conversations for chatbots, voice assistants, or generative AI systems. Strong grasp of LLM behavior , prompt design , and the principles of natural language interaction. Exceptional communication and writing skills, with an ability to craft concise, empathetic dialogue for diverse user contexts. Experience partnering with engineering and product teams to deliver production-ready AI experiences. Strong analytical mindset, capable of using data and user feedback to refine conversation design. High ownership, creativity, and adaptability in a fast-paced, early-stage environment. Nice to Have Experience in insurance, fintech, or regulated enterprise software . Proficiency with Figma , Voiceflow , Botmock , or conversation prototyping tools. Published work or portfolio showcasing conversation design and generative UX examples. Benefits Competitive salary with equity options Flexible PTO 401(k) plan Comprehensive health, dental, and vision insurance Hybrid work environment with flexibility for remote days Collaborative, mission-driven culture focused on redefining insurance through AI Salary Information: $150,000 to $240,000 base salary (depending on experience and location), plus stock and benefits

Posted 4 days ago

Elevance Health logo

Product Experience / UX Designer

Elevance HealthAtlanta, Illinois

$108,592 - $177,696 / year

Anticipated End Date: 2026-02-27 Position Title: Product Experience / UX Designer Job Description: Product Experience / UX Designer Location: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to one of our Pulse Point locations in New York, NY, Woodland Hills, CA, Chicago, IL, Seattle, WA, Grand Prairie, TX, Indianapolis, IN, Atlanta, GA, Mason, OH or Norfolk, VA. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Product Experience / UX Designer supports the product creation process, from ideation to launch and works closely with cross-functional teams to understand user needs, develop design solutions, and create prototypes. Also supports user research and iterating designs based on user feedback. How you will make an impact: Responsible for conceptualizing and translating user needs and business requirements into visually compelling and intuitive design solutions. Designs complex user journeys through and across technology digital technology platforms, driving the creation of seamless and delightful product experiences for customers as it relates to Health Plan and other benefits and company and member needs within the various web and mobile digital products. Conceptualizes and creates visually compelling and intuitive design solutions for web and mobile interfaces that align with user needs and business goals. Collaborates closely with cross-functional teams, including business leaders, other designers, digital product managers and the technology teams, to translate user insights into innovative and user-friendly product interfaces. Utilizes design thinking methodologies, data, and tools to ideate and iterate on design concepts, ensuring a seamless and delightful user experience. Produces wireframes, prototypes, and high-fidelity designs, maintaining a keen eye for detail and consistency throughout the design process. Stays informed about and apply design trends, industry best practices, and emerging technologies (AI, automation, hyper personalization, etc.), applying this knowledge to continuously enhance and elevate the overall quality of product experiences. Minimum Requirements: Requires bachelor's degree preferably in a relevant field such as Design, Human-Computer Interaction, Computer Science, Product Design plus a total of at least five (5) years of business or IT experience including at least three (3) years of experience in in product experience design or UX design utilizing tools such as Sketch, Figma, Adobe Creative Suite and Adobe Experience Manager and other relevant software in an Agile environment; or any combination of education and experience, which would provide an equivalent background may be considered. Preferred Skills, Capabilities and Experiences: Strong and well-presented portfolio showcasing a range of design projects, including wireframes, prototypes, and final designs that demonstrate proficiency and creativity highly preferred. Proven ability and comfortable working within both Windows and macOS operating systems as part of core job functions, including design, collaboration and file management, highly preferred. Product experience design or UX design utilizing tools such as Axure and Figma highly preferred. Ability to support all U.S. time zones and adapt to occasional collaboration with overseas resources, ensuring responsiveness and effective teamwork across global teams preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $108,592.00 to $177,696.00 Location(s): New York, NY, Woodland Hills, CA, Chicago, IL, Seattle, WA In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level: Non-Management Exempt Workshift: Job Family: IFT > IT Bus Systems Solutions Planning Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Posted 1 week ago

Skio logo

UX Engineer

SkioSan Francisco, New York
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Posted 30+ days ago

Liberate logo

UX Conversational Designer

LiberateBoston, Massachusetts

$150,000 - $240,000 / year

About Liberate: Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice — the hardest and most valuable channel in insurance — and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms. Role Overview The Senior Conversation UX Designer will define and elevate how Liberates insurance customers interact with Liberate’s AI-powered agents. You will lead the design of conversational experiences that combine the precision of enterprise workflows with the fluidity of natural human dialogue. This is a high-impact, cross-functional role that requires creativity, systems thinking, and a deep understanding of how language, tone, and context drive user trust. You’ll partner with Product, Engineering, and Customer Success to create scalable, intuitive AI interactions that deliver measurable business outcomes across the insurance ecosystem. Location: Boston or San Francisco (Berkeley) hybrid role (2 days/week in-office) Key Responsibilities Conversation Experience Strategy & Design Leadership Lead the design of end-to-end conversational experiences across Liberate’s voice and chat AI products. Define frameworks for dialogue design, persona tone, and multimodal user interactions that scale across customers. Create conversation architectures that balance automation efficiency with empathy and compliance in insurance workflows. Partner with Product and AI Engineering to translate complex insurer requirements into elegant, human-centered conversational flows. Conduct user research and usability testing to measure comprehension, satisfaction, and business impact. Mentor junior designers and establish conversation design best practices and documentation standards. Advanced Prompt Design & LLM Optimization Design, test, and optimize prompts for large language models (LLMs) to achieve high response accuracy, consistency, and contextual relevance. Develop reusable libraries of prompt templates and dialogue flows that align with Liberate’s product taxonomy. Collaborate with AI engineers to refine tone, structure, and interaction logic within the model. Analyze interaction data and feedback loops to continuously improve conversation design and AI performance. Lead internal experimentation around new prompt engineering techniques and model capabilities. Cross-Functional Collaboration & Enablement Partner with Customer Success and Implementation teams to tailor conversational frameworks for each insurer’s environment. Collaborate with Product Marketing to ensure conversational tone aligns with Liberate’s brand voice and value propositions. Serve as the design voice in cross-functional planning — advocating for usability, empathy, and clarity in every AI interaction. Contribute to internal design systems, voice tone guides, and AI conversation standards. Thought Leadership & Innovation Stay ahead of industry trends in conversational AI, UX writing, and generative design. Represent Liberate’s design expertise at industry events, conferences, and client workshops. Drive internal innovation projects exploring the intersection of user experience, AI, and human trust. Qualifications 7+ years of experience in UX Design , Conversation Design , Content Design , or Interaction Design — including at least 2 years focused on conversational or AI-driven interfaces. Background in linguistics , human-computer interaction , cognitive psychology , or AI/NLP design . Proven experience designing scalable, human-like conversations for chatbots, voice assistants, or generative AI systems. Strong grasp of LLM behavior , prompt design , and the principles of natural language interaction. Exceptional communication and writing skills, with an ability to craft concise, empathetic dialogue for diverse user contexts. Experience partnering with engineering and product teams to deliver production-ready AI experiences. Strong analytical mindset, capable of using data and user feedback to refine conversation design. High ownership, creativity, and adaptability in a fast-paced, early-stage environment. Nice to Have Experience in insurance, fintech, or regulated enterprise software . Proficiency with Figma , Voiceflow , Botmock , or conversation prototyping tools. Published work or portfolio showcasing conversation design and generative UX examples. Benefits Competitive salary with equity options Flexible PTO 401(k) plan Comprehensive health, dental, and vision insurance Hybrid work environment with flexibility for remote days Collaborative, mission-driven culture focused on redefining insurance through AI Salary Information: $150,000 to $240,000 base salary (depending on experience and location), plus stock and benefits

Posted 4 days ago

B logo

User Experience (UX) Researcher - SAP BRIM

BVA Bear's IT SolutionsBoiling Springs, Pennsylvania
Responsive recruiter Benefits: Health insurance BVA Bears IT Solutions is seeking an SAP BRIM -User Experience (UX) Researcher to work in the Middletown, PA area. This is a full time position with at least 2 days on-site and possibly 3 days remote. The SAP BRIM -User Experience (UX) Researcher plans and executes qualitative and quantitative research to inform the design of SAP Billing and Revenue Innovation Management (BRIM) solutions and related SAP S/4HANA components. Partnering with BRIM SMEs, functional consultants, trainers, and product teams, the researcher uncovers user needs across high-volume, consumption-based billing processes, subscription management, invoicing, disputes, and payments. The role designs research studies, synthesizes insights, and ensures findings drive SAP Fiori configurations and change management while meeting accessibility (WCAG) and compliance (PCI DSS, SOC1/SOC2) requirements. Key Responsibilities: Plan and conduct end-to-end UX research (interviews, contextual inquiry, surveys, diary studies, usability tests) for SAP BRIM processes (SOM, CI, CC) and Fiori applications. Map personas, tasks, and journey stages for finance, billing, customer service, and IT roles; identify pain points and opportunities in high-volume billing and dispute workflows. Design and moderate usability tests using interactive prototypes and configured Fiori apps; collect metrics (task success, time-on-task, SUS/NPS) and qualitative feedback. Analyze data and synthesize findings into actionable insights, themes, and recommendations; prioritize issues with impact/effort and risk (SLA, compliance). Collaborate with UX Lead and BRIM SMEs to ensure research findings drive standard SAP configurations, minimizing customization and aligning with best practices. Partner with integration teams to research cross-channel experiences (CRM, payment gateways with tokenization and real-time payments, mediation/usage capture). Document accessibility findings and recommendations per WCAG; validate compliance considerations for PCI DSS and SOC1/SOC2 (e.g., role-based access, secure data handling). Publish research plans, protocols, scripts, findings, and recordings in approved repositories (Azure DevOps, SharePoint, ServiceNow); maintain audit-ready documentation. Support training and change management by translating research insights into user education materials and enablement sessions. Track UX research KPIs, create dashboards, and report trends to stakeholders; inform release readiness with evidence-based usability risk assessments. Qualifications : Bachelor’s degree in Human-Computer Interaction (HCI), Psychology, Information Systems, or related field. 4+ years conducting UX research for complex enterprise systems; 1–2+ years working with SAP or comparable ERP platforms. Familiarity with SAP BRIM (SOM, CI, CC) processes and SAP Fiori applications; ability to design studies around configured workflows. Proficiency with research and documentation tools (e.g., Figma, User Zoom/Lookback, Microsoft Word/PowerPoint/Excel, Visio). Experience managing work in Azure DevOps or JIRA; strong communication skills to influence product decisions. Preferred Skills: Experience researching payment gateway integrations, tokenization, and secure payment flows; awareness of PCI DSS and SOC1/SOC2 controls. Familiarity with SAP BTP, event-driven architecture, and API management from a user journey perspective (error states, resilience, observability). Experience supporting data migration/cutover from a usability perspective (delta loads, reconciliation, disputes). Background in Hybrid Agile delivery; ability to run research sprints, rapid tests, and contribute to continuous discovery. Graduate degree or portfolio demonstrating rigorous mixed-methods research and measurable outcomes in enterprise contexts is a plus. U.S. Citizenship Requirement: This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role. Equal Employment Opportunity : BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law. ​ Flexible work from home options available.

Posted 2 weeks ago

eBay Inc. logo

Director Of UX Research - Ebay Live/Ai

eBay Inc.San Jose, CA

$224,800 - $300,100 / year

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the role & team: As the UXR Director leading the eBay Live and AI domains, you will be a key leader and pivotal stakeholder in shaping the future of one of eBay's most critical strategic pillars, overseeing a team which spans across product areas including eBay Live and our horizontal AI UXR team You will lead and inspire an organization of talented UXR ICs, acting as a force-multiplier for their development and the continuous evolution of the UXR function. We will depend on you to build meaningful, collaborative relationships with our design, product and engineering partners and senior leadership, with a focus on influencing and creating customer-informed strategies and inspiring continuous user-based product and feature innovation. In this role, you will work within the Design org, alongside partners from Product Management, Engineering, Marketing, Analytics and other core teams to ensure your research team is optimized to develop key insights to drive great experiences. You will support your team of talented User Researchers in designing, planning, conducting, and socializing user research across a spectrum of methodologies. You are a strong influencer and promoter within and outside the Design organization, as well as an external face for eBay's User Experience Research team. What you will accomplish: Lead a team of User Researchers across the eBay Live and AI domains, providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent as well as manager talent. Drive a mixed-methods research practice, gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews. Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units), being a user insights thought leader and core leadership partner.. Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners. Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay. Define and lead initiatives that contribute to the maturity of our research practice. Manage budget and maintain a healthy bench of external vendors for specific needs. What you will bring: Proven people leader with experience in all aspects of managing teams. 14+ years of experience in an applied user research setting. 10+ years of experience in managing user research/product research teams. 5+ years of experience in managing research managers. Experience with the eCommerce industry is a plus but not a mandatory requirement. Experience with AI is a plus but not a mandatory requirement. Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field is desired. Consistent track record of building and curating user research programs, employing a range of methodologies. Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch. Ability to solve complex problems and support the team in delivery of insights. Strong communication skills, experienced influencer, and advocate for user research. The base pay range for this position is expected in the range below: $224,800 - $300,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

Posted 3 weeks ago

Amperity logo

Senior UX Designer

AmperitySeattle, WA

$150,000 - $200,000 / year

At Amperity, we're an AI-first company helping the world's leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK'S Sporting Goods, to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work - from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It's not just a capability; it's part of our DNA. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk. The Role At Amperity, we aim to define the standard for user experience in the CDP category. We are looking for a Product Designer who acts as a force multiplier for the team. Reporting to the Senior Director - Product, you will not only design world-class features but also shape the strategic direction of our platform and help mentor the designers around you. Interesting Problems Drive Design Strategy: Serve as the design lead for major product pillars, partnering with Product Management and Engineering leadership to balance long-term vision with immediate tactical execution. Elevate the Craft: Take a leadership role in evolving our design system (standards, patterns, and UI components), ensuring scalability across the entire platform by advancing the use of artificial intelligence and rapid prototyping in our design process. Champion the User: Develop and socialize a deep understanding of our technical users (data analysts and data engineers) and marketing users (marketing ops), turning complex data workflows into elegant, intuitive customer experiences. Mentor & Multiply: Actively coach and provide high-level feedback to other designers, raising the bar for quality and consistency across the "small but mighty" design team. Bridge the Gap: Directly influence the implementation of our UI by contributing to our front-end component library (HTML/CSS), ensuring the "as-built" product matches the "as-designed" vision. Facilitate Collaboration: Lead design sprints, workshops, and critique sessions that align cross-functional stakeholders around user-centric solutions. About You 8+ years of experience designing complex web-based applications from concept to launch. Enterprise Mastery: Proven experience navigating the complexities of enterprise-level product design, including data-heavy workflows and multi-persona ecosystems. AI Native: Experience developing AI and AI Native applications, including the ability to do rapid prototyping and iterate with customers. Strategic Empathy: You don't just advocate for the user; you use data and research to influence the product roadmap and business goals. Communication Excellence: You are an expert at articulating the "why" behind design decisions to executive stakeholders, engineering leads, and customers. Ambiguity Ownership: You thrive in the "fuzzy front end" of projects, creating clarity out of chaos and defining the path forward for others. Technical Literacy: Strong proficiency in Figma and a working knowledge of HTML/CSS and/or component libraries. You view the code as part of the design process. Industry knowledge: You have a background in designing & producing SaaS products with an emphasis on data-visualization tools or web-based marketing tools. Location Seattle, WA Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility Compensation Base Salary: $150,000-$200,000. Individual compensation within this range will depend on several factors, including your skills, experience, education/training, and the level at which you join. We also consider internal equity, market conditions, and overall business needs. Cash Incentives: Cash incentives are also available. Stock Options: The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position. Benefits We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide. Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Posted 4 weeks ago

WireScreen logo

Senior UX Designer

WireScreenNew York, NY
WireScreen is a fast-growing Series A startup bringing clarity to one of the world's most complex business landscapes. We're building the go-to intelligence platform for navigating global supply chains and China-related risk-revealing the networks, relationships, and financial ties behind companies so our customers can see connections, remove obstacles, and make confident decisions. Backed by Sequoia Capital and Harpoon Ventures, our team includes a two-time Pulitzer Prize-winning journalist and senior engineers from Google, Twitter, and Oracle. We launched just three years ago and already have strong traction with top-tier government customers-and we're just getting started. If you're excited to make global systems more transparent and secure, now's the perfect time to join us. Check out this blog from our CEO on how WireScreen traced DeepSeek's origins back to 2023-well before it went mainstream in 2025. We're looking for a Senior UX Designer to join our New York team. You'll work cross-functionally with Engineering, Product, and Research, our internal users, to drive WireScreen's design forward. This role represents an opportunity to define the design for our flagship product for years to come. What You'll Do Lead design projects from discovery through delivery: user research, flows, wireframes, high-fidelity UI, and design QA Collaborate daily with product managers and front-end engineers in New York Shape and extend our design system, ensuring consistency and scalability across features Conduct user interviews and usability testing to inform product decisions Turn complex data and workflows into intuitive, elegant experiences Mentor and collaborate with teammates on design best practices You Should Apply If You Have... 6+ years of professional UX/UI design experience including experience with at least one early-stage startup where you were the sole designer Experience designing a complex system targeted at B2B/Prosumer/Expert users Have shipped at least one project from discovery through to delivery Excellent visual design skills Experience working with data from a design perspective High fluency in Figma Bonus points if you have.. Experience with platforms and challenges similar to WireScreen 8+ years of experience #LI-LG1 What You'll Love About Wirescreen At WireScreen, you'll do high-impact work that helps shape the global economy and power competition. We're a mission-driven team with a growth mindset-curious, collaborative, and unafraid to take on bold challenges. You'll be empowered to act, heard when you speak, and supported as you grow. With strong market momentum and ambitious goals, this is an exciting time to join us and help build something that truly matters. Benefits & Perks At WireScreen, we care deeply about our team and are committed to supporting your well-being-both in and out of the workplace. Here's how we take care of our employees: Competitive compensation including salary, equity, and rapid growth potential 100% company-paid Medical, Dental, and Vision coverage for employees FSA, HSA, and 401(k) options to help you plan for healthcare expenses and retirement Generous paid time off plus company-wide holidays to help you rest and recharge Commuter benefits for NYC and D.C. -based employees Hybrid office schedule for NYC-based and D.C. - based employees

Posted 30+ days ago

Wolters Kluwer logo

Senior Cx/Ux Designer (Ai-First Innovation | Financial & Corporate Compliance) - Hybrid (Ct/Et) R0054517

Wolters KluwerPlantation, FL

$102,600 - $179,250 / year

Senior CX/UX Designer (AI-First Innovation | Financial & Corporate Compliance) - Hybrid (CT/ET) R0054517 | DXG | UX/CX COE Wolters Kluwer DXG U.S., Inc. About the Role: As a Senior CX/UX Designer (AI-First Innovation | Financial & Corporate Compliance), you will take on a more influential role in driving the design process. You will work on complex user flows, high-fidelity prototypes, and lead user research initiatives. This role requires a deep understanding of user-centered design principles and the ability to collaborate across teams to deliver exceptional user experiences. Hybrid: Eight days a month we come together in the closest office (ET/CT Time zone) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design DXG | UX/CX COE, and work under the leadership of the VP, User Experience & Design • DXG | UX/CX COE. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid Division/BU About Us: Wolters Kluwer Digital eXperience Group (DXG) Must be legally authorized to work in the United States without employer sponsorship, now or in the future. What Success Looks Like AI-powered features for tax/accounting users improve workflow efficiency and usability. Solutions meet regulatory compliance, data privacy, and accessibility standards. Prototypes and design systems accelerate delivery without compromising quality. Required Job Qualifications (5yrs minimum in role plus 2yrs AI driven experience) Wireframing: Advanced skills in creating detailed and user-centered wireframes and user flows. User Research: Proficiency in planning, conducting, and analyzing comprehensive user research studies. Prototyping: Strong ability to create high-fidelity interactive prototypes. Usability Testing: Expertise in leading usability tests and deriving impactful design insights. Design Systems: Advanced knowledge of developing and maintaining consistent design systems. Collaboration: Excellent communication and teamwork skills to align cross-functional efforts. Presentation: Advanced skills in presenting design rationale and user research findings. Accessibility: Competence in designing accessible user experiences according to standards. Key Performance Indicators Adoption of AI-driven features by tax/accounting professionals. Measurable improvements in user efficiency and trust. Compliance with financial regulations and WCAG 2.1 AA standards. High-quality prototypes delivered on time and aligned with product goals. Responsibilities: Lead the design of user flows, wireframes, and high-fidelity prototypes for complex projects. Plan and conduct comprehensive user research studies and usability tests. Synthesize research findings into actionable design recommendations. Develop and uphold design systems and ensure consistency across products. Mentor junior team members and provide constructive feedback on their work. Collaborate closely with product managers, developers, and other stakeholders to align design goals with business objectives. Drive the iterative design process based on user feedback and usability testing. Stay up-to-date with the latest UX design trends and technologies. Present and defend design decisions based on user research and best practices. Ensure all design work adheres to accessibility standards and guidelines. Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.wolterskluwerbenefitsguide.com/welcome/ Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $102,600.00 - $179,250.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Posted 5 days ago

Awardco logo

UX Designer

AwardcoLindon, UT
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts-especially our own employees! And as winners of Glassdoor's Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk. The Awardco Product and Engineering team is growing! We're looking for a User Experience Designer to join our team. The vision of this role is to enable millions of people around the world to be recognized for the good work they are doing for their company. Our team focuses on making employee recognition and points redemption a more mainstream, easier, and delightful experience for companies who care about their employees' accomplishments. As a UX Designer at Awardco, you will play a critical role in our design process, from initial research and ideation through to prototyping, testing, and final implementation. You will be responsible for understanding user needs, creating intuitive and impactful designs, and collaborating closely with cross- functional teams to ensure seamless user experiences on the Awardco Platform. Your expertise will drive the creation of user-centered solutions, backed by data and best practices, to deliver high-quality, valuable experiences for our clients. What you will do: Collaborate and lead in partnership with a Product Manager and Tech Lead to execute product initiatives on a cross-functional team Create wireframes, high-fidelity designs, and prototypes. Conduct usability testing to validate design concepts and iterate based on feedback and launch new products and services that align with business goals Design elegant flows & interactions for a global audience across platforms Give and solicit feedback from designers and cross-disciplinary partners What you will bring: 1 to 3+ years of experience with end-to-end product design and delivery Excellent communication skills Strong ability to articulate and defend design decisions Mentorship to junior designers Strong business acumen Experience shipping product (preferably SaaS) Have cross-platform design experience (Web, Android, iOS) Proficiency in designing and prototyping complex solutions in Figma Experience utilizing AI tools to create efficiencies in your UX process Data-driven research, user and usability testing skills Front-end engineering experience is a plus Why Awardco? We have a revolutionary, client-approved product. One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few. Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces. Backed by renowned investors, both local and national.

Posted 1 week ago

CoCreativ logo

Senior UX Designer - Strategy & Systems

CoCreativNew York, NY
About Us Globaledit, a division of CoCreativ, is the leading provider of a powerful SaaS platform that optimizes and accelerates creative production. We are Private Equity-backed, based in New York City & Los Angeles with a well-established client base. Our Clients include leading fashion brands, retailers, and entertainment companies. This role is a hybrid position based onsite in our offices in Tribeca 3 days per week. Job Description Globaledit is undergoing a transformation from a trusted digital asset management platform into the central creative operations hub for modern e-commerce teams. To bring this vision to life, we're looking for a Senior UX Designer who can lead our upstream UX strategy and conceptual thinking. You'll take ownership of understanding our customers' goals, pain points, and workflows, and translate those into elegant, modular user experiences. While our existing product designer focuses on visual design and polish within our design system, your superpower is making sense of complexity - mapping flows, designing interfaces that scale, and testing ideas before we build. This is a hands-on, high-impact role for someone who's energized by systems thinking, user research, and early-stage concepting. Responsibilities Own and drive the early phases of UX design: research, problem definition, user journeys, wireframes, and rapid prototyping. Translate customer pain points and business objectives into testable UX flows and system-level interaction models. Lead structured discovery processes-whether through user interviews, analytics, customer feedback, or collaborative workshops. Explore and validate modular UX approaches that allow teams to build workflows across connected platforms. Partner closely with product, engineering, and visual design to ensure your concepts are grounded in technical feasibility and business value. Help evolve our design system's structure to support more dynamic, customizable, and extensible workflows. Mentor and pair with our current designer on upstream UX and research best practices.

Posted 1 week ago

V logo

Mq-9 Aircraft Mechanic CBA - Ux-24

Vectrus (V2X)Patuxent River, MD

$47+ / hour

The Aircraft Mechanic troubleshoots malfunctions in aircraft structure, landing gear, flight surfaces and controls, anti-icing, pneudraulic, engines, auxiliary power unit, and ventilation and heating systems to ensure aircraft remains in safe operating condition. Maintains repairs and modifies aircraft structures and structural components of moderate difficulty. Receives technical guidance, as required, from supervisor or higher-level technician, will occasionally be required to lead teams through more complex aircraft relevant tasks. Job Duties & Responsibilities: Maintains and repairs aircraft components including but not limited to flight controls, engines, hydraulics, pneumatics, fuel systems, and mechanical components. Work involves: replacing or repairing worn or damaged components, such as carburetors, alternators, magnetos, fuel controls, fuel pumps, oil pumps, and engine mounted gearboxes, and compressor bleed valves using hand tools, gauges, and testing equipment; removing engine from aircraft, using hoist or forklift truck, disassembling and inspecting parts for wear, cracks, security, or other defects, and repairing or replacing defective engine parts and reassembles and installs engine in aircraft. Adjusts, repairs, or replaces electrical wiring system and aircraft accessories, performs preflight, thru-flight, and post-flight maintenance inspections, performs miscellaneous duties to service aircraft, including flushing crankcase, cleaning screens and filters, greasing moving parts, and checking brakes. Applies technical knowledge of airframe and power plant systems in determining equipment malfunctions. Applies required expertise in restoring equipment condition and or operation. Applies comprehensive technical expertise to solve moderate to complex problems by interpreting technical documentation such as blueprints or manufacturers' manuals. Supervises the jacking and towing of aircraft and verifies the work was performed satisfactorily, may service engines and airframe components at line station making repairs, short of overhaul, required to keep aircraft in safe operating condition, may specialize in work, repair and modification of structural, precision, and functional spare parts and assemblies, and may specialize in engine repair. May be required to make entries in aircraft logs and records. Prioritizes workload to maintain schedules on assigned projects. Comply with all current sections of COMNAVAIRFORINST 4790.2 series applicable to aircraft maintenance and ALSS. Working knowledge of technical publications, NAMP and NALCOMIS aircraft maintenance applications. Other or Additional Responsibilities Perform other job related duties as may be assigned. Knowledge & Skills Thorough knowledge of aircraft mechanical component troubleshooting, repair procedures and replacement of parts. Broad knowledge of aircraft sheet metal/structural modifications and repair. Basic knowledge of electrical theory. Thorough knowledge of aircraft unique tools such as test equipment, torque wrenches, dial indicators, micrometers, sheet metal brakes and sheers. Working knowledge of technical publications. Ability to prioritize workload to maintain schedules on assigned projects. Working knowledge of corrosion control techniques and base, federal and Company procedures for handling and disposal of hazardous waste materials. Working knowledge of aircraft sub-systems, including maintenance parameters, systems operation, limitations, and technical orders. Possess a valid US State driver's license. Ability to read and interpret data is required. Ability to read, write, speak and understand English. Ability to obtain a Government flight line driver's license. Ability to obtain a secret security clearance. Experience & Education High School degree or equivalent required. Completion of specialized courses in aircraft structural repair is required. Two (2) to Four (4) years actual and recent experience in the repair, modification, maintenance and overhaul of the MQ-9 Reaper or alternate fixed wing or rotary wing aircraft. Four (4) years preferred. Physical Requirements/Working Environment May work in Aircraft maintenance hangar or outside. May be required to respond to a wide variety of operational circumstances, including extreme weather conditions and rudimentary infrastructure. May be exposed to extreme noise from turbine and jet engine aircraft. May be exposed to fumes or airborne particles; may be exposed to electrical shock hazards or work near moving mechanical parts, vehicles, or aircraft. Must be able to walk and stand on level and/or inclined surfaces for certain periods throughout the day. Must be able to climb stairs, ramps, ladders, and work stands. Must be able to crouch, crawl, grasp or handle objects, use finger dexterity, bend elbow/knee and reach above/below shoulders. May be required to lift up to 50 pounds. May be required to see aircraft in flight, read dials/gauges, identify small objects and hand tools. Must be able to see imperfections, micrometer readings and other small scales. Must be able to communicate by voice and detect sound by ear. Must be able to distinguish color and judge three-dimensional depth. May be required to operate power vehicles, machinery, hand tools, ground support equipment, fork lift, APU, etc. Travel May vary by location. What We Bring: At V2X we strive to be market competitive in our total reward offerings. The successful candidate's starting pay will be based on, but not limited to, their job-related skills, experience, qualifications, work location, and market conditions. The salary range provided is intended to display the value of the company's base pay compensation for locations in the state of Maryland and may be modified at the discretion of the company. Maryland Salary Range: USD $46.97 Union Flex Benefit Credit: USD $3.00/HR Opt-Out Health Credit (must have your own coverage): USD $3.15/HR Other Compensation elements offered: Overtime Premium Pay Differential Pay Compressed Work Schedule Please speak with a recruiter for additional information. Employee benefits include the following: Healthcare coverage Life insurance, AD&D, and disability benefits Retirement plan Wellness programs Paid time off, including holidays and leave of absences Eligible Tuition Reimbursement Learning and Development resources Employee assistance resources Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans. #LI-MR1

Posted 30+ days ago

F logo

UX Copywriter (M/V/X)

FLATEXDEGIRO N AGAmsterdam, NY
Who we are flatexDEGIRO AG operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and to set leading standards in terms of product, price and platform quality. With more than 3 million customer accounts and more than 63 million securities transactions processed in 2024, flatexDEGIRO is the largest retail online broker in Europe. In times of bank consolidation, growing digitalization and the immanent need of millions of Europeans to take their financial future into their own hands, flatexDEGIRO is ideally positioned for further profitable growth. Want to know what it's like to work for flatexDEGIRO? Check out our Instagram @lifeatflatexdegiro and meet the great people that makes us who we are! Do you already see yourself as part of this team? Apply! Dit ga je doen: Schrijf duidelijke, gebruiksvriendelijke en aantrekkelijke UX-teksten die onze missie ondersteunen: Simplify the complex. Werk nauw samen met productdesigners, onderzoekers, marketing, legal & compliance, product owners en andere stakeholders. Ontwikkel en bewaak de tone-of-voice en taalrichtlijnen voor onze handelsplatforms. Vertaal complexe financiële informatie naar begrijpelijke, toegankelijke en overtuigende productteksten. Creëer een consistente producttaal en inhoudsstrategie in samenwerking met het marketing contentteam. Neem deel aan gebruikersonderzoek om inzichten te vertalen naar effectieve copy-oplossingen. Lever bijdragen aan onze style guide en onderhoud het digitale lexicon voor de hele organisatie. Ondersteun en coach productdesigners in het toepassen van UX-copyprincipes. Stimuleer het bewustzijn over de waarde van UX-copywriting binnen het bedrijf. Dit breng je mee: Bachelor- of masterdiploma in Design, Communicatie, HCI of een vergelijkbaar vakgebied - of aantoonbare relevante werkervaring. Minimaal 3 jaar ervaring met het schrijven van UX- of productteksten voor websites, apps of andere digitale producten. Ervaring met het werken in multidisciplinaire teams (design, product, development, marketing). Kennis van UX-copywriting, inclusief workshopfacilitatie en gebruikerstesten. Ervaring binnen de financiële sector (trading, beleggen) is een pluspunt. Uitstekende beheersing van het Engels (C1-niveau); kennis van andere Europese talen (zoals Nederlands, Duits of Frans) is een voordeel. Vaardig met tools zoals Jira, Confluence, Microsoft Office en Figma. Jouw mindset: Creatief, oplossingsgericht en hands-on. Sterke communicatieve vaardigheden en gevoel voor taal. Zelfstandig en gestructureerd, met oog voor prioriteiten. Integer, betrouwbaar en nauwkeurig. Technisch affiniteit en analytisch denkvermogen. Positieve teamspeler met een coachende instelling. Comfortabel in een internationale en multiculturele werkomgeving. Interested? This is what we offer you Promise of a good work-life balance 30 days paid leave An enthusiastic and fun team to work with Personal and professional development with access to relevant courses Transport allowance or related benefits like a leased electric bike Pension plan A challenging job in an international and fast-growing company A competitive salary A lot of freedom executing your role and a chance to shape your own career The opportunity to participate in a new, enthusiastic team of likeminded professionals To make your life easier You get the freedom to work flexible. Meaning you don't have to work in our office every day, but we like it if you do of course! It's fun to come in and mingle with your colleagues. There is also fruit, good coffee, drinks & snacks, and great sandwiches for lunch every day. Our beautiful and modern office in located in the iconic Rembrandt tower that is conveniently next to Amstel Station. To make work@home comfortable we offer a €35 internet allowance, provide a company laptop and many options to make it comfortable, such as a chair, screen and headphones. And last but not least: the gym membership options we provide is an easy way to get into shape! Want to invite your friends to work for us as well? A generous referral bonus will be yours if they get hired, so spread the word once you start! All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or any other legally protected status. flatexDEGIRO is an Equal Opportunity Employer. flatexDEGIRO Dutch Branch Petar Patev Corporate Recruiter 2242

Posted 6 days ago

M logo

Senior UX Designer, Web & E-Commerce

Mill Industries Inc.San Bruno, CA

$215,000 - $242,000 / year

Role Description Mill is looking for a Senior UX Designer to lead the evolution of our website and e-commerce experience. This role will own the end-to-end UX for Mill.com, including a rapidly growing e-commerce surface with increasing product SKUs, categories, and customer types across consumer and commercial audiences. You'll be the design lead for how customers discover, understand, and purchase Mill products online, shaping information architecture, conversion flows, and scalable visual systems with a high bar for craft and clarity. You'll work closely with Product, Engineering, Growth, and Operations to translate complex business needs into intuitive experiences, and partner with Product Strategy and Content Strategy to define messaging hierarchy, narrative flow, and how product value is communicated across the site. You'll also drive continuous optimization through iterative experimentation-partnering with Growth and Analytics to run tests, learn quickly, and improve performance over time. Reporting to the Executive Creative Director, this role sits within Mill's Creative team as part of the Marketing organization. It's ideal for a designer who can operate with ownership, lead cross-functional work, and thrive in a fast-moving environment. Mill is on a mission to build a more sustainable future, and your work will directly support how customers engage with and adopt our products. Responsibilities Own the UX vision and execution for Mill's website and e-commerce experiences Partner closely with Product Strategy and Content Strategists to shape information architecture, messaging hierarchy, and content structure across the site Design and evolve Mill's web and e-commerce experiences within the Creative team, aligning closely with brand systems and marketing priorities across campaigns and surfaces Lead design across key customer journeys including product discovery, PDPs, cart, checkout, and post-purchase flows Partner with Growth and Analytics on iterative experimentation, including A/B testing, funnel analysis, and performance-driven design improvements Identify UX opportunities through qualitative insights and quantitative signals, prioritizing changes that measurably improve conversion and customer understanding Design scalable systems that support expanding product assortments, categories, and customer segments Partner with Product and Engineering to define requirements, constraints, and tradeoffs early in the process Translate complex business, operational, and technical inputs into clear, user-centered solutions Maintain a high bar for craft across interaction design, layout, typography, spacing, and visual hierarchy Create wireframes, high-fidelity designs, and prototypes to communicate ideas and test assumptions Present work clearly and confidently to stakeholders, incorporating feedback without losing design integrity Push back when needed, articulating rationale and advocating for the best user experience Help evolve Mill's web design patterns, standards, and documentation over time Qualifications Must haves 5+ years of hands-on e-commerce design experience 10+ years of hands-on website design experience for consumer products Deep familiarity with conversion flows, PDPs, checkout, and CMS realities Experience designing for performance and optimization, including working with A/B tests, conversion metrics, and iterative improvements informed by data Strong UX and UI skillset with the ability to think systemically and execute with taste Experience designing mobile-first user experiences, with a strong understanding of responsive layouts, content prioritization, and interaction patterns across devices Experience partnering closely with engineering teams, including working within technical constraints, contributing to handoff workflows, and designing for real-world implementation Exceptional attention to craft and detail across typography, spacing, and visual hierarchy Comfort working in fast-paced, cross-functional environments with real deadlines and shifting inputs Clear communicator with an ability to lead reviews, manage stakeholders, explain tradeoffs, and hold a strong point of view Proficiency with modern design tools, primarily Figma Local to the San Francisco Bay Area with the ability to be in the office at least three days per week Nice to haves Prototyping skills to quickly explore and validate ideas with partners Motion design experience for added clarity, polish, and delight Experience designing for mobile native apps and multi-surface ecosystems The estimated base salary range for this position is $215k to $242k, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs. At Mill, it is not typical for an individual to be hired at or near the top of the range for their role. Location This role is based in the San Francisco Bay Area. In-office presence is required at least three days per week, with flexibility to work from home on other days.

Posted 3 weeks ago

Wolters Kluwer logo

Senior Cx/Ux Designer (Ai-First Innovation | Financial & Corporate Compliance) - Hybrid (Ct/Et) R0054517

Wolters KluwerSaint Cloud, MN

$102,600 - $179,250 / year

Senior CX/UX Designer (AI-First Innovation | Financial & Corporate Compliance) - Hybrid (CT/ET) R0054517 | DXG | UX/CX COE Wolters Kluwer DXG U.S., Inc. About the Role: As a Senior CX/UX Designer (AI-First Innovation | Financial & Corporate Compliance), you will take on a more influential role in driving the design process. You will work on complex user flows, high-fidelity prototypes, and lead user research initiatives. This role requires a deep understanding of user-centered design principles and the ability to collaborate across teams to deliver exceptional user experiences. Hybrid: Eight days a month we come together in the closest office (ET/CT Time zone) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design DXG | UX/CX COE, and work under the leadership of the VP, User Experience & Design • DXG | UX/CX COE. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid Division/BU About Us: Wolters Kluwer Digital eXperience Group (DXG) Must be legally authorized to work in the United States without employer sponsorship, now or in the future. What Success Looks Like AI-powered features for tax/accounting users improve workflow efficiency and usability. Solutions meet regulatory compliance, data privacy, and accessibility standards. Prototypes and design systems accelerate delivery without compromising quality. Required Job Qualifications (5yrs minimum in role plus 2yrs AI driven experience) Wireframing: Advanced skills in creating detailed and user-centered wireframes and user flows. User Research: Proficiency in planning, conducting, and analyzing comprehensive user research studies. Prototyping: Strong ability to create high-fidelity interactive prototypes. Usability Testing: Expertise in leading usability tests and deriving impactful design insights. Design Systems: Advanced knowledge of developing and maintaining consistent design systems. Collaboration: Excellent communication and teamwork skills to align cross-functional efforts. Presentation: Advanced skills in presenting design rationale and user research findings. Accessibility: Competence in designing accessible user experiences according to standards. Key Performance Indicators Adoption of AI-driven features by tax/accounting professionals. Measurable improvements in user efficiency and trust. Compliance with financial regulations and WCAG 2.1 AA standards. High-quality prototypes delivered on time and aligned with product goals. Responsibilities: Lead the design of user flows, wireframes, and high-fidelity prototypes for complex projects. Plan and conduct comprehensive user research studies and usability tests. Synthesize research findings into actionable design recommendations. Develop and uphold design systems and ensure consistency across products. Mentor junior team members and provide constructive feedback on their work. Collaborate closely with product managers, developers, and other stakeholders to align design goals with business objectives. Drive the iterative design process based on user feedback and usability testing. Stay up-to-date with the latest UX design trends and technologies. Present and defend design decisions based on user research and best practices. Ensure all design work adheres to accessibility standards and guidelines. Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.wolterskluwerbenefitsguide.com/welcome/ Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $102,600.00 - $179,250.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Posted 5 days ago

Patreon logo

Staff UX Researcher

PatreonSan Francisco, CA
Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: $10 billion+ generated by creators since Patreon's inception 100 million+ free memberships for fans who may not be ready to pay just yet, and 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Staff UX Researcher to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team You'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding. The Research Team at Patreon is made up of a talented group of UX Researchers, Market Researchers and Research Operations. We are a centralized team reporting into the Design & Research organization. About the Role Manage and are accountable for multiple complex research programs (I.e, entire PA, internal programs, high profile launches etc.). Navigate ambiguity and uncertainty where the expectations of you and the team were unclear, and produce high-quality research with deep user insights and clearly articulated user needs, pain points, opportunities, and constraints which have an impact on the company. Foster a company-wide culture of research and learning that inspires innovation and effective product development. Own the end-to-end research process, ensuring ethical practices and impactful deliverables. Report to the Head of Research and partner with Product, Product Design, Engineering, Data Science, People, and GTM Leadership to define the most important research questions, develop a clear POV on key insights, and use those insights to drive business objectives. Look around corners, identify patterns, and connect dots to inspire a broader vision for Patreon's future. Influence strategy and align the organization by clearly and confidently presenting complex concepts to leadership and the broader organization, helping to sustain an informed and empathetic organization. About You Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in an applied research setting, or similar. Experience leveraging a range of qualitative and quantitative research methods and analysis techniques in disciplinary environments. Product research experience with 0-to-1 product development. Preferred qualifications: Master's degree or PhD in Human-Computer Interaction, Human Factors, Cognitive Science, Statistics, Psychology, Anthropology, or related field. Experience in the content creation or entertainment space. 7 years of experience working with executive leadership (e.g., Director level and above). 5 years of experience managing projects, and working in a matrixed organization. Experience with Artificial Intelligence to conduct and scale research practices. Startup experience with passion for working with emerging products. About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: Put Creators First | They're the reason we're here. When creators win, we win. Build with Craft | We sign our name to every deliverable, just like the creators we serve. Make it Happen | We don't quit. We learn and deliver. Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you're excited about a role but your past experience doesn't match with every bullet point outlined above, we strongly encourage you to apply anyway. If you're a creator at heart, are energized by our mission, and share our company values, we'd love to hear from you. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role's job family. The final offer will be based on candidate's experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon's leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions. Patreon reserves the right to modify or update compensation and benefits at any time.

Posted 1 week ago

Wolters Kluwer logo

Lead Cx/Ux Designer | Health Language

Wolters KluwerAustin, TX

$118,300 - $207,400 / year

Job Identification Business title: Lead CX/UX Designer Department: Digital Experience Group (DXG) Location: Hybrid Supervisory Relationships Reports to: Director, CX/UX Design Supervises: This position has no direct line supervisory responsibilities. About the Team Wolters Kluwer's Digital Experience Group (DXG) creates products and solutions for its business divisions which serve professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG sectors around the world. Our UX team collaborates closely with cross-functional product teams to solve complex customer and business problems in ways that our customers love, while also working for our business. About the Role The Lead CX/UX Designer is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer's Health Language portfolio and will be responsible for ensuring high quality output and alignment with business strategy. The Health Language applications are use-case specific workflow tools to help expedite the authoring, mapping, design and review of healthcare data. As the industry transitions to a value-based care model, we are committed to breaking down barriers and fostering trust through our Health Language offerings. Our products support both payers and providers, ensuring accurate billing and coding at the point of care. This role requires the ability to dive into product technical details, user journey mapping and flow diagrams to inform product features that can help our provider, vendor and health plan clients achieve their business and patient outcomes. This role also works in close collaboration with our DXG Centers of Excellence (CoEs), product management, content and technology teams, applying proven UX research and design practices and principles including leveraging our Product Design System and incorporating customer insights/data to develop optimal solutions that drive competitive advantage. This role requires a creative, energetic and adaptable problem-solver who can navigate complexity, act as a liaison among cross-functional teams and work quickly with high quality and consistency. The team needs a proactive strategic thinker who is extremely hands-on and has the ability to drive all aspects of UX research and design. Essential Duties and Responsibilities Strategy: Understand business goals, user needs, and technical capabilities to inform the research and design of holistic and integrated solutions Foster collaborative relationships with product teams and technology partners Advocate for the user throughout the product development process, working with cross-functional teams to ensure a consistent and excellent user experience that is validated by customers Lead/co-lead visioning workshops with multidisciplinary teams of business, technology, content and user experience roles to shape strategic plans Design: Translate ideas into concepts, user flows, wireframes, mockups and prototypes that lead to intuitive user experiences for products in the Health Language portfolio Work with cross-functional teams to define, improve and implement UX research and design best practices and processes Work directly with development groups to ensure accurate implementation of designs Manage multiple projects at various stages and prioritize tasks Use and contribute to the Wolters Kluwer Product Design System to ensure consistency, efficiency and scalability Research: Identify research opportunities and appropriate research methods based on business objectives Develop research plans collaboratively with the Product Manager and other team members Lead research projects from start to finish, conducting research yourself and enabling product teams to get involved Deliver actionable insights that are well-reasoned and presented with a high degree of quality Job Qualifications 10 years of experience working as a UX designer - ideally within an agile environment Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field Familiar with principles of Lean Product and Lean UX Have a deep understanding of typography, color, layout and motion design principles Passionate about design, emerging technologies and problem solving Understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience with value-based care models and health language offerings is desireable but not required Hands-on experience with Electronic Health Records (EHRs) and API integration Familiarity in interoperability standards and protocols, ensuring seamless data exchange across diverse healthcare systems is desireable but not required Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism Excellent English verbal and written communication skills Ability to build trusted relationships and act as a liaison among the UX, product and technology teams to ensure standards of excellence are met Experience working in distributed, collaborative teams Ability to work with limited guidance and make decisions independently is a must Technical Skills Experience working with design systems and familiar with creating UX patterns Experience adhering to WCAG compliance and standards In-depth knowledge of customer analytics tracking tools and customer research methods; adept at analyzing both quantitative and qualitative data Mastered design software such as Figma and Adobe Creative Suite Knowledge of agile software development processes and experience with requirements management and complex projects Work with the Microsoft Office Suite (Word, Excel, PowerPoint) Solid understanding of HTML5 and CSS3 Your Portfolio Your portfolio should demonstrate a track record of developing useful and intuitive interfaces for complex online applications You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes Are you ready to shape the future of healthcare solutions? As a Lead CX/UX Designer on our Health Language portfolio, you'll tackle complex challenges that improve trust, accuracy and efficiency at the point of care. Your work will break down barriers in the healthcare industry, driving innovative products that streamline coding, billing, and care delivery. Collaborate with Centers of Excellence, product management and technology leaders to design solutions that deliver measurable impact and a competitive edge. This is a unique opportunity for a creative, forward-thinking problem solver who thrives in fast-paced environments and is passionate about design, emerging technologies and transforming the healthcare ecosystem. If you're looking to grow your career while making a tangible difference in healthcare, we want you on our team. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $118,300.00 - $207,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Posted 30+ days ago

G logo

Senior Staff UX Designer

GE Healthcare Technologies Inc.Bellevue, WA

$156,400 - $234,600 / year

Job Description Summary As part of the Science and Technology Organization at GE Healthcare, you'll help shape the future of digital healthcare by designing intuitive, user-centered systems that power the next generation of clinical and operational applications. At GE Healthcare, we are harnessing the power of technology to make healthcare more precise, personalized, and accessible for everyone. From driving clinical research and patient-centric innovation to delivering cutting-edge digital and machine learning capabilities, we are committed to leading digital transformation and improving outcomes for patients and providers worldwide. In this role, you will design experiences that align with business goals and user needs, helping to deliver impactful healthcare solutions that scale across diverse environments. Job Description Roles and Responsibilities In this role, you will: Use participatory design activities (e.g. paper prototype co-creation, card sorting) to understand vision, business model and assumptions and tacit knowledge about user needs and behaviors. Ask questions appropriate to translating an abstract problem into a roadmap for identifying solutions. Capture specific information from the audience and validates it back to them for acceptance. Conduct user research to understand user needs, mental models and working contexts Synthesize output of stakeholder research & create visualizations that effectively summarize key insights related to user and customer needs and behaviors Create annotated prototypes or wireframes of user interface designs that visually and textually communicate the behavior of a software application. Lead and influence business-wide discussions relative to current user experience projects and the future direction of design and user experience Develop knowledge of industrial business domains, products, key processes, suppliers, customers and market/competitors. Guide effective documentation and communication of design - via wireframes, mockups, prototypes and user stories Lead research and evaluation of emerging design, technology, industry, and market trend Required Qualifications Bachelor's Degree in Design 8 years design experience Desired Characteristics Technical Expertise: Demonstrated strong understanding of Agile / Lean UX methodologies Skilled in standard design & wireframing tools (Adobe CC, OmniGraffle, Sketch), hand drawing and visual communication, time-based and interactive prototyping tools (Hype, Adobe Edge, Keynote). Ability to use generative techniques (sketching, brainstorming, etc.) to establish a variety of possible design decisions and decision scenarios. Business Acumen: Ability to map current industry trends to internal vision and bring related suggestions to the team. Understands principles of design thinking, what it is and why it is important. Ability to actively cultivate an understanding of how individual people and things fit within larger structures (like systems or organizations), as well as the relationships between parts of a system and the system as a whole. Leadership: Understands the value of a rigorous, collaborative and transparent decision-making process. Demonstrates sensitivity to key cultural issues. Ability to express UX and design concepts to collaborators on cross functional teams, by explaining the rationale and benefit of design ideas. Demonstrates the ability to extract and communicate how customer groups are thinking and feeling. Ability to make decisions and take actions appropriately when all available information may not be possible to obtain. We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $156,400.00-$234,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes

Posted 30+ days ago

Ironclad logo

UX Research Intern

IroncladNew York, New York

$50+ / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Hybrid remote
Compensation
$50+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.

UX Research Intern @ Ironclad

As a Product Research Intern at Ironclad, You’ll be building a platform that lets legal teams scale themselves and their businesses 100x more effectively, bringing a two‑thousand‑year‑old profession into the digital age. You’ll be focused on high impact research—not only will you be able to run studies, you’ll also be learning how to translate insights into product decisions.

We are seeking a UX Research Intern eager to drive impact and ship projects that benefit the organization and our users. You will integrate into design teams—spanning areas like AI, Workflow, or Platform—and deliver projects that support enterprise customers globally.

The internship is designed for someone who wants to understand how research operates at a systems level and learn how research creates impact.

We offer a hands-on environment where you will get to be at the forefront of decision-making for our end-to-end CLM platform. Come help us shape the future of our product and design culture.”

What you’ll do

  • Help design and build a centralized research repository

    • Organize past studies, insights, and artifacts into a searchable structure

    • Develop tagging systems and taxonomy of frameworks

    • Improve discoverability and reusability of research knowledge

  • Create and standardize research templates

    • Build reusable templates for surveys, usability testing, interview guides, and reporting structures

    • Document research workflows and best practices

  • Collaborate with mentors and teammates to break down ambiguous problems into clear, scoped projects you can execute on during the internship.

  • Work across the stack (frontend, backend, or services) depending on team needs and your interests, with guidance from your mentor and manager.

  • Instrument and monitor your work in production, using metrics and logs to understand impact and reliability, and help debug issues when they arise.

  • Contribute to team culture, documentation, and best practices so future interns and engineers can build on what you’ve shipped.

Who you are

  • Interest in UX research

  • Currently pursuing a Bachelor’s, Master’s, or equivalent degree in Social Sciences, Computer Science, Design, or a related technical field, with an expected graduation date after the internship term.

  • Demonstrated experience through projects, internships, hackathons, or open‑source contributions where you used user research to influence decision-making.

  • Strong problem‑solving skills and synthesis skills — you break down ambiguous problems, ask thoughtful questions, and move ideas forward collaboratively.

  • Clear, kind communicator who enjoys working in cross‑functional teams and can explain translate concepts for stakeholders.

  • Excited to learn about contracts, legal workflows, and AI‑powered productivity tools, even if you don’t have prior domain experience.

  • Embody Ironclad’s values of drive, intent, integrity, and empathy in how you work and collaborate.

Internship details

  • Format: Full‑time, 40 hours/week.

  • Duration: ~12 weeks (summer), with flexibility based on academic calendar.

  • Location: San Francisco OR New York depending on team needs and candidate location.

  • Mentorship: You’ll be paired with a research mentor and have regular 1:1s with your manager, as well as access to intern programming, tech talks, and networking with leaders across EPD (Engineering, Product, Design).

(Exact dates, compensation, and benefits will be confirmed in your offer letter and may vary by location and year.)

Base Salary Range: $50/hr

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

US Full-Time Employee Benefits at Ironclad:

  • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available

  • Market-leading leave policies, including gender-neutral parental leave and compassionate leave

  • Family forming support through Maven for you and your partner

  • Paid time off - take the time you need, when you need it

  • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use

  • Mental health support through Modern Health, including therapy, coaching, and digital tools

  • Pre-tax commuter benefits (US Employees)

  • 401(k) plan with Fidelity with employer match (US Employees)

  • Regular team events to connect, recharge, and have fun

  • And most importantly: the opportunity to help build the company you want to work at

UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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