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Maven AGIBoston, MA
Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale. Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We're laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences. We've started by reimagining the enterprise customer experience with a support use case. We believe that today's support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies. We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today's cost. Team: Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe. Position Overview: As a UX Designer at Maven AGI, you will play a crucial role in creating intuitive, engaging, and seamless user experiences for our AI products and solutions. You will work closely with product managers, developers, and other stakeholders to design user interfaces that meet user needs and align with our business objectives. What You'll Do: User Research & Strategy Conduct observational studies, customer interviews, usability testing, and other techniques to uncover user needs. Create user personas, journey maps, and user flows to inform design strategy. Interaction & Visual Design Develop wireframes, high-fidelity mockups, and interactive prototypes using tools such as Figma and Lottie Files. Apply design frameworks and methodologies to create cohesive, scalable user experiences. Define and specify information architecture and UI design using participatory and iterative techniques. Cross-functional Collaboration Partner with product managers, engineers, and stakeholders to brainstorm new features that enhance our AI-powered multi-modal experiences. Ensure accurate implementation of designs by working closely with development teams. Testing & Iteration Plan and execute usability testing to validate concepts and continuously improve product experiences. Incorporate feedback from internal teams and users to refine designs. Brand & Design Ops Contribute to and help maintain our brand book, design system, style guides, and reusable toolkits. Continuous Learning Stay current with industry trends, UX best practices, and innovations in AI and customer-facing technologies. Who You Are: Bachelor's degree in Design, HCI, Graphic Design, or a related field. 4+ years of experience as a UX Designer (preferably in SaaS, AI, or tech-forward environments). A strong portfolio showcasing end-to-end UX work including multi-step experiences and interactive prototypes. Deep understanding of UX principles, human-centered design, and responsive design best practices. Proficient in Figma and prototyping tools; familiarity with Lottie, user testing platforms, and design systems is a plus. Excellent communicator, able to articulate design decisions clearly to technical and non-technical audiences. Experience working with or designing for AI, customer service, or sales workflows is a strong plus. What We Offer: High Impact in cutting-edge field: Be at the vanguard of AI innovation. Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes. Inclusive Culture: A diverse and welcoming work environment where everyone's voice is heard. What unites us is our Values and the passion we share to live by them: We are customer champions. We are bold in action. We are data-driven and insight guided. We are stronger together. MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support.

Posted 1 week ago

Suno logo
SunoNew York, NY
About Suno Suno is a music company built to amplify imagination. Powered by the world's most advanced AI music model, Suno offers an unparalleled creative platform that includes Suno Studio, a breakthrough generative audio workstation. From shower-singers to aspiring songwriters to seasoned artists, Suno empowers a global community to create, share, and discover music-unlocking the joy of musical expression for all. About the Role We're looking for a Senior Qualitative UX Researcher (full-time) to help us accelerate product development and iterate faster. In this role, you'll work closely with product managers, designers, and engineers to bring the voice of the user into every stage of the product lifecycle. You'll be embedded in fast-moving teams and responsible for scoping, executing, and synthesizing research studies across a variety of initiatives-from creating and editing songs on web and mobile to marketing and user education.. This full-time position is ideal for someone who thrives in a high-velocity environment and loves shaping experiences through deep user understanding. Check out our Suno version of the job here! What You'll Do Lead end-to-end qualitative research, including user interviews, usability tests, and diary studies across mobile, web, and platform experiences. Support weekly research cycles across product and marketing initiatives, helping teams validate concepts and improve features with rapid iteration. Collaborate with Product, Design, and Engineering to scope research, identify learning goals, and synthesize findings into clear, actionable insights. Develop and deploy surveys that complement qualitative findings and provide lightweight validation for hypotheses. Deliver compelling reports, presentations, and workshops that inspire action and shape roadmap decisions. Advocate for the user across all touchpoints-from onboarding to remix tools to artist interactions. Help establish and evolve research best practices and scalable processes to support rapid experimentation and growing demand. What You'll Need 5+ years of industry experience in UX research, with a strong focus on qualitative methods in fast-paced environments. BA or equivalent experience in HCI, Psychology, Sociology, Anthropology, or a related field. Deep expertise in qualitative research design, execution, and synthesis. Solid working knowledge of survey tools and basic statistical analysis. Strong storytelling and communication skills, with the ability to distill complexity into clarity. Experience working collaboratively across design, product, and engineering teams. A proactive, flexible mindset-comfortable navigating ambiguity, shifting priorities, and tight timelines. Preferred Qualifications Experience in being the single researcher at a startup (even though we have a UX team, we function with high ownership like being the single researcher in a startup) Experience in music production tools such as Ableton, Logic Pro, Pro-Tools Familiarity with AI and generative technologies in product experiences. PhD in HCI, Psychology, or related field (or equivalent experience). Bonus points if you've used Suno to make music. Additional Notes Applicants must be eligible to work in the US. This is an in-person role working at our NYC office location Perks & Benefits for Full-Time Employees Company Equity Package 401(k) with 3% Employer Match & Roth 401(k) Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options) 11 Paid Holidays + Unlimited PTO & Sick Time 16 Weeks of Paid Parental Leave Creative Education Stipend Generous Commuter Allowance In-Office Lunch (5 days per week) Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

Posted 30+ days ago

DeepMind logo
DeepMindLos Angeles, CA

$208,000 - $293,000 / year

Snapshot Join Google DeepMind as a Senior Staff UX Writer & Content Designer on the Gemini App, focusing on our Growth and Discovery initiatives. This is a unique opportunity to be at the cutting edge of AI, tackling ambiguous, high-impact design challenges. You'll be instrumental in inventing novel ways to introduce the Gemini App to new global audiences and ensuring our users consistently uncover its most exciting capabilities. We're seeking an innovative content design lead who thrives on pushing boundaries, experimenting with diverse strategies to expand our footprint, and driving engagement across platforms by providing meaningful value to our customers. About Us At Google DeepMind, we're a team of scientists, engineers, machine learning experts and more, working together to advance the state of the art in artificial intelligence. We use our technologies for widespread public benefit and scientific discovery, and collaborate with others on critical challenges, ensuring safety and ethics are the highest priority. The Role We're looking for a detail-oriented, systems-thinking content designer to partner with a cross-functional team to drive clear, engaging product experiences. As a Senior Staff UX Writer & Content Designer, you'll lead content design for Growth and Discovery initiatives for the Gemini App and help users easily discover and use new features. You'll operate as a strategic partner, collaborating cross-functionally with product designers, product managers, engineers, UX researchers, data scientists, and marketers. Together, you'll ideate, design, and implement solutions that not only enhance the user journey but also drive key growth metrics. A core aspect of this role involves becoming an expert in our users' needs. This means gaining a profound understanding of diverse user behaviors, preferences, and pain points across various geographies, platforms (web, mobile, etc.), and audience segments. You'll leverage this expertise to inform your design decisions and ensure our solutions are truly user-centric. Furthermore, you'll actively partner with design teams across the broader organization. By understanding their feature roadmaps and strategic objectives, you'll identify opportunities to seamlessly integrate discovery and engagement mechanisms, ultimately ensuring we deliver continuous and meaningful value to our customers. Key responsibilities: This role requires a blend of creative problem-solving, excellent writing craft, strong leadership, and a proven ability to translate complex user needs into impactful design solutions. Bring clarity to ambiguous product problems and shape them into innovative experiences that drive feature discovery and engagement within the Gemini App. Partner closely with cross-functional teams, including product designers, product managers, engineers, UX researchers, data scientists, and marketers, to define and execute growth strategies. Develop a deep expertise in user needs across various geographies, platforms, and audience segments, leveraging this understanding to inform all design decisions. Collaborate with other content and design teams across the organization to align roadmaps and ensure seamless integration of discovery and engagement initiatives. Translate complex user insights into actionable design solutions that deliver measurable value to our users. Elevate UX writing craft and champion user-centered design principles throughout the product development lifecycle. Evolve and execute on our vision for UX writing in a multi-modal world, including creating guidelines for voice, tone, and style. Help coordinate translations, improve writing tools and processes, format documents, and generally lend a hand as needed to produce world-class products. About You In order to set you up for success as a Senior Staff UX Writer & Content Designer at Google DeepMind, we look for the following skills and experience: You must meet these minimum qualifications to apply for this job. Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience. 10 years of experience on user-focused product writing including work in hardware, software, digital agency, or other relevant product area. Experience in shaping content for multi-disciplinary projects. A portfolio of UX-focused writing samples and style guidelines. In addition, the following would be an advantage: Growth and discovery expertise: experience in driving successful growth and discovery initiatives for digital products. Experience working on non-standard platforms with emerging interaction modalities such as voice-driven or platform. Care deeply about user journeys and details of experience flows that can span across modalities (from voice only to visual only). Experience developing information architecture for complex product suites. Experience with localization and accessibility best practices. The US base salary range for this full-time position is between $208,000 USD - $293,000 USD + bonus + equity + benefits. Your recruiter can share more about the specific salary range for your targeted location during the hiring process. Application deadline: Note: In the event your application is successful and an offer of employment is made to you, any offer of employment will be conditional on the results of a background check, performed by a third party acting on our behalf. For more information on how we handle your data, please see our Applicant and Candidate Privacy Policy At Google DeepMind, we value diversity of experience, knowledge, backgrounds and perspectives and harness these qualities to create extraordinary impact. We are committed to equal employment opportunity regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, pregnancy, or related condition (including breastfeeding) or any other basis as protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

Posted 4 weeks ago

Wolters Kluwer logo
Wolters KluwerKennesaw, GA
Senior UX/CX Research Consultant - Hybrid USA R0050257 | DXG | EXO | Wolters Kluwer DXG U.S., Inc. The Company Wolters Kluwer is a global leader in professional information services. Business Owners and professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their businesses efficiently, deliver results to their clients, and succeed in an increasingly dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools, coupled with content and services, that enable customers to make informed decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help our clients get it right. The Business Unit The Digital eXperience Group (DXG) co-creates products and solutions and consults with Wolters Kluwer business units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG's wide and growing array of solutions and services supports business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation. The Position The Senior CX/UX Research Consultant is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer's CT Corporation business unit by driving a deep understanding of customer jobs to be done, unmet needs, and pain points. The Senior UX/CX Research Consultant will report to the Lead UX/CX researcher. Together with a multidisciplinary team of product and technology managers, user-experience designers, and engineers, the Senior UX/CX Research Consultant will continuously help to improve the end-to-end experience by performing a variety of UX Research studies to support product development needs within CT Corporation. Closely aligned with the Lead Research Consultant, this role will foster a close partnership with senior business and development stakeholders, delivering world-class experiences through data-driven decision-making and creating useful, usable, and delightful new and existing solutions and patterns. Responsibilities include, but not limited to: Work Arrangement Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role is a part of [DXG | EXO | Wolters Kluwer DXG U.S., Inc.] Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office Required Job Qualifications Must be legally authorized to work in the USA permanently At least 6 years of relevant research experience in an industry or start-up. Familiarity with principles of Lean Product and Lean UX Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs Experience working in a Lean/Agile development environment Some experience working with organizational change management. Preferred Job Qualifications Bachelor's degree (BA) from a four-year college or university (or equivalent). Master's degree preferred. Experience working in a finance or corporate compliance environment is preferred, but not required. Exceptional communication and presentation skills Excellent time and project management skills Essential Duties and Responsibilities Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions. Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making. Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods. Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers. Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations. Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions. Drive the culture of feedback and metrics to drive continuous improvement in the user experience. Support exploration and experimentation with AI based on identified patterns and use cases from the user research. Stakeholder management: Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals. Regular, transparent communication of status and metrics to management and stakeholders Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division. Involve all members of cross-functional teams in research and analysis Industry awareness: Staying up to date with the latest trends, technologies, and best practices in user experience research. Keep up to date with the latest UX practices, innovations, and tools. Engagement in changing AI technology and patterns Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Posted 2 weeks ago

Wolters Kluwer logo
Wolters KluwerCoppell, TX
Lead CX/UX Designer (Health - UpToDate Expert AI) - Hybrid (ET/CT) R0053045 | DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. Team & Role The UpToDate Expert AI team is a cross-functional group of designers, researchers, engineers, and clinicians working at the forefront of healthcare innovation. We're building our flagship application, UpToDate Expert AI, to redefine how clinical knowledge is accessed and applied at the point of care. Our team thrives on collaboration, curiosity, and a shared mission to empower clinicians with intelligent, intuitive tools that improve patient outcomes. You will help lead efforts to establish a cohesive design vision and culture as we expand UpToDate Expert AI's capabilities and deliver intuitive experiences across multiple platforms and touchpoints. About Us: https://www.wolterskluwer.com/en/solutions/uptodate Hybrid: Eight days a month we come together in the closest ET/CT local office within 50 miles to experience the value of connecting with colleagues. You will report to the Director, CX/UX Design, and work under the leadership of the VP, User Experience & Design. This role is a part of DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office | #LI-Hybrid If you're looking to grow your career while making a tangible difference in healthcare, we want you on our team. Apply now with your resume, portfolio, and a brief summary of why you're excited about this opportunity. Your Portfolio Your portfolio should demonstrate a track record of developing useful and intuitive interfaces You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes Required Job Qualifications 10 years of experience working as a Lead UX designer - ideally within an agile environment Familiar with principles of Lean Product and Lean UX Hands-on experience building mobile web and native apps Ability to build trusted relationships and act as a liaison among the UX, product, clinical, and technology teams to ensure standards of excellence are met Ability to work with limited guidance and make decisions independently is a must Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field Technical Skills Experience working with design systems and familiar with creating UX patterns Experience adhering to WCAG compliance and standards Mastered design software such as Figma and Adobe Creative Suite Knowledge of agile software development processes and experience with requirements management and complex projects Solid understanding of HTML5 and CSS3 Preferred Job Qualifications Strong understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience offerings preferred Agency experience is highly preferred Have a deep understanding of typography, color, layout and motion design principles Passionate about design, emerging technologies and problem solving Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism Excellent English verbal and written communication skills Experience working in distributed, collaborative teams Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Posted 3 weeks ago

G logo
Government Technology AgencyNon, OK
[What the role is] GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] We are seeking a skilled UX/UI Designer to lead the design transformation of our manpower capability developer platform. As the dedicated designer, you will shape the entire user experience and interface whilst building a comprehensive design system from the ground up. This is an opportunity to make a significant impact on how developers interact with our platform. Key Responsibilities: Own the end-to-end design process for our developer platform, from user research and wireframing to high-fidelity designs and implementation guidelines Build and maintain our Developer Platform Design System, creating a unified design language that adheres to Government Digital Service Standards Develop essential design resources including component libraries, templates, pattern libraries, and documentation to support development teams in implementation Work closely with product and technical teams to ensure designs are feasible, maintainable, and meet both user needs and technical requirements Establish and document design standards, best practices, and guidelines specific to developer-focused interfaces Manage the design system's evolution, including updates, improvements, and maintenance of documentation Stay current with developer experience design trends and government digital standards to continuously enhance our platform You will be part of a wider product team while having autonomy over the design direction. This role reports to the Product Director for day-to-day operations, with professional guidance from the UX/UI Lead. [What we are looking for] Preferably degree in Design, Human-Computer Interaction, graphic design, design research or a related field (or equivalent experience) Preferably 5+ years' experience in UX/UI design work Proficiency in design tools (e.g., Figma, Sketch, Adobe Creative Suite, Miro) Experience in Design System and Government-to-Business Application Development Experience in Singapore Government or Enterprise-Level projects Track record of successful design system implementation Understanding of various application development disciplines such as Agile, Product Management (Design and Planning) etc. Knowledge of Singapore Government DSS Seek self-directed learning to improve yourself by staying current with UX/UI trends, best practices and technology trends Willingness to work in-office and build trust as a team player in the existing CES-ITD (IT Division) team Partner with project managers, digital business analysts, product managers, engineers, and other stakeholders involved in the CES program to deliver the required UX/UI design deliverables and ensure that the designs are aligned with business objectives and technical constraints Proven ability and demonstrate strong commitment to work collaboratively with cross functional teams, senior stakeholders and leadership Good communication and storytelling skills, with the ability to present findings clearly and persuasively to all stakeholders Provide guidance to CES team members and stakeholders on design principles and practices Strong analytical thinking with attention to detail Ability to handle ambiguity Strong empathy for users and commitment to user advocacy Strong communication and presentation skills Excellent project management abilities Problem-solving mindset Ability to work independently and in teams Strong stakeholder management skills GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers

Posted 3 weeks ago

CoCreativ logo
CoCreativNew York, NY
About Us Globaledit, a division of CoCreativ, is the leading provider of a powerful SaaS platform that optimizes and accelerates creative production. We are Private Equity-backed, based in New York City & Los Angeles with a well-established client base. Our Clients include leading fashion brands, retailers, and entertainment companies. This role is a hybrid position based onsite in our offices in Tribeca 3 days per week. Job Description Globaledit is undergoing a transformation from a trusted digital asset management platform into the central creative operations hub for modern e-commerce teams. To bring this vision to life, we're looking for a Senior UX Designer who can lead our upstream UX strategy and conceptual thinking. You'll take ownership of understanding our customers' goals, pain points, and workflows, and translate those into elegant, modular user experiences. While our existing product designer focuses on visual design and polish within our design system, your superpower is making sense of complexity - mapping flows, designing interfaces that scale, and testing ideas before we build. This is a hands-on, high-impact role for someone who's energized by systems thinking, user research, and early-stage concepting. Responsibilities Own and drive the early phases of UX design: research, problem definition, user journeys, wireframes, and rapid prototyping. Translate customer pain points and business objectives into testable UX flows and system-level interaction models. Lead structured discovery processes-whether through user interviews, analytics, customer feedback, or collaborative workshops. Explore and validate modular UX approaches that allow teams to build workflows across connected platforms. Partner closely with product, engineering, and visual design to ensure your concepts are grounded in technical feasibility and business value. Help evolve our design system's structure to support more dynamic, customizable, and extensible workflows. Mentor and pair with our current designer on upstream UX and research best practices.

Posted 30+ days ago

Pfizer logo
PfizerSaint Louis, MO

$108,700 - $201,400 / year

Use Your Power For Purpose At Pfizer, our purpose is breakthroughs that change patients' lives, and our colleagues make this happen by working together all over the world to touch millions of lives. We are seeking a Senior Manager of User Experience to embed within our Forward Impact Teams (FIT pods), which deliver rapid outcomes by experimenting, learning fast, and proving what works. As the voice of the customer, you will leverage AI tools to deliver insights in days and MVPs in a few weeks; a significant acceleration from traditional design approaches. Operating at the intersection of customer insights, design systems, and product delivery, you will advance concepts into validated solutions that enable decision-making on further scale across the enterprise. You will be responsible for maintaining design standards, ensuring accessibility compliance, and delivering solutions that meet both technical rigor and customer needs. Your role focuses on hands-on design leadership, establishing a clear design vision and systems, and ensuring prototypes are built, tested, and refined efficiently within days. Working at the intersection of creativity and velocity, this position requires exceptional design skills combined with the ability to work at unprecedented speed through AI augmentation. You will collaborate closely with CX Leads and stakeholders to align priorities, gather feedback, and adapt solutions to maximize customer value while fostering a culture of creativity and continuous improvement. Success in this role means delivering accessible, effective designs in days rather than weeks, directly shaping how patients and healthcare providers experience Pfizer's innovations. What You Will Achieve Design Delivery & Execution Execute end-to-end design process for assigned pods under Director guidance Deliver medium to high-fidelity prototypes within days for critical decisions Ensure 100% accessibility compliance (WCAG 2.1 AA) across all designs Leads MVP design quality through detailed specifications and asset creation for ready to scale digital products Coordinate with Digital Creation Centers on design handoffs and scaling requirements Flex across pods based on demand, providing surge support during peak periods Create responsive designs optimized for multiple platforms and devices Build interactive prototypes for user testing and stakeholder reviews Design Operations & Systems Maintain and expand design system components ensuring consistency and reusability Create comprehensive design documentation including specifications and guidelines Support design tool adoption and configuration across pods Track design metrics including velocity, quality, and adoption rates Coordinate design reviews ensuring feedback is actionable and timely Manage design asset libraries and version control Build templates and starter kits accelerating design delivery Ensure design files are organized for efficient collaboration Capability Building & Enablement Train CX Leads on rapid prototyping techniques and tools Create design templates and components for self-service use Support Communities of Practice with design expertise and best practices Mentor junior designers and provide growth opportunities Document design patterns and successful approaches Lead design workshops and training sessions Build design evaluation criteria and review processes Enable non-designers to create basic prototypes independently Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. Here Is What You Need (Minimum Requirements): Bachelor's degree in Design or related field 6+ years of progressive design experience with focus on digital products Expert proficiency in Figma including components, variants, and auto-layout Strong portfolio demonstrating system design thinking Experience with accessibility standards and inclusive design Proven ability to deliver under tight deadlines Experience mentoring and enabling non-designers Strong presentation and communication skills Demonstrated "AI-first" mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles Ability to thrive in a fast-paced, dynamic environment while fostering collaboration and a high-performing team culture Strong analytical skills with the ability to interpret data and translate insights into actionable product decisions Excellent communication and storytelling skills to align diverse stakeholders around design goals and outcomes Demonstrated ability to lead without authority through ambiguity and deliver high-impact solutions quickly Bonus Points If You Have (Preferred Requirements): Experience in pharmaceutical or healthcare design Background with design systems at scale Knowledge of front-end development principles Experience with AI-augmented design tools Service design or journey mapping expertise Certification in accessibility or inclusive design Previous experience in lean/agile environments Physical/Mental Requirements Strong digital literacy and an "AI-first" mental model, with the ability to critically evaluate and integrate generative tools into the creative process to solve complex design challenges at scale Ability to manage multiple complex programs and projects simultaneously Strong analytical and problem-solving skills Other Job Details Last day to apply: January 9, 2026 Work location: Hybrid - onsite an average of 2.5 days per week or as the business requires. Occasional travel may be required for workshops, team meetings, or stakeholder engagement Flexibility to work across global time zones as needed The annual base salary for this position ranges from $120,800.00 to $201,400.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. The annual base salary for this position in Tampa, FL ranges from $108,700.00 to $181,100.00. Relocation assistance may be available based on business needs and/or eligibility. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. Logistics & Supply Chain Mgmt

Posted 6 days ago

Wolters Kluwer logo
Wolters KluwerPrinceton, NJ

$114,750 - $160,450 / year

Senior CX/UX Research Consultant (Tax & Accounting) - Hybrid (TX/GA/NJ/IL) R0052803 | DXG | UX/CX COE - WK DXG U.S., Inc. Summary - We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research • DXG | UX/CX COE and serve as a thought leader, driving advanced research initiatives and playing a key role in shaping the product strategy for our Expert AI conversational assistant by transforming user insights into impactful, actionable recommendations. This is an outstanding opportunity to collaborate with a talented team of CX/UX practitioners, solve complex challenges by integrating cutting-edge technologies, and make a significant impact on products used by thousands of accounting professionals every day. Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office | #LI-Hybrid NOTE: A portfolio is not required, but sharing a PAST PROJECT to articulate your ability to scope research and communicate findings to drive business impact is expected during the interview process. About Us: https://www.wolterskluwer.com/en/solutions/tax-accounting-us Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Qualifications: Required: Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training. Master's degree preferred. 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution. Advanced Research Planning: Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy. Data Analysis: Advanced skills in analyzing qualitative and quantitative user data. Report Writing: Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives. Presentation Skills: Expertise in presenting research findings to diverse audiences from cross-functional teams. Cross-Functional Leadership: Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights. Strong working knowledge of AI, agentic workflows, and their application in user research and product development. Experience evaluating emerging user interaction patterns and impacting product strategy for AI assistant solutions. Preferred: Experience in a B2B environment working on enterprise solutions Knowledge of Tax & Accounting solutions and customer workflows Familiarity with User Research platforms such as Great Question or UserZoom Experience collecting and reporting user data from Pendo or other analytics tools. Essential Duties and responsibilities Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience. Merge qualitative and quantitative data via mixed methodologies. Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions. Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams. Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps. Document insights and artifacts in a central repository. Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data. Collaborate with Research Operations to utilize standardized research materials, frameworks, and processes ensuring alignment and consistency across all research initiatives Champion the adoption of emerging industry trends, tools, and methodologies-especially in AI and Agentic technologies-across the organization. Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $114,750 - $160,450

Posted 3 weeks ago

Northwestern Mutual logo
Northwestern MutualNew York, NY

$60,340 - $112,060 / year

About the Job: The Research Coordinator's role is to help the research practice operate more efficiently. They do this by handling the logistics to make research run smoothly so that researchers can focus on what they do best - conduct research. Research Coordinator duties may include project and client management, creating and managing materials for research, participant recruitment and session scheduling, incentive management, tool and data management, etc. What You'll Do: Coordinate research participant recruitment o Identify and recruit research participants per researcher specifications o Coordinate schedules of research participants, researchers, and stakeholders o Manage incentives o Manage lists of past and future research participants Manage software systems used for data collection and analysis Coordinate with Design Program Managers, Design Leads, and other stakeholders Work as part of the larger Design Operations team and may be called upon to do operational work for the broader design organization. If capacity allows, manage projects across the research organization. Including o Prepare study materials and data collection tools for research sessions o Schedule planning, research, and report-out sessions for researchers o Prepare data for analysis o Create and manage data repositories and handle records retention Skills You Have: Bachelor's degree, or equivalent Experience providing operational support to fast-paced research teams. Experience with research participant recruitment Demonstrated skills in increasing team efficiency. Strong communication and organizational skills with attention to the right details to ensure operations run smoothly An ability to anticipate and proactively solve logistical issues so your team knows they'll never miss a beat when you're coordinating their work Additional Qualifications We'd Love: 2 years' experience collaborating with live research teams. Experience working in a highly regulated environment like healthcare or financial services. Professional association with the Research Ops community. #LI-Hybrid Compensation Range: Pay Range- Start: $60,340.00 Pay Range- End: $112,060.00 Geographic Specific Pay Structure: Structure 110: $66,360.00 USD - $123,240.00 USD Structure 115: $69,370.00 USD - $128,830.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Posted 30+ days ago

ION Group logo
ION GroupNew York, NY

$150,000 - $180,000 / year

The Role Lab49 is growing their Design team and currently has an opportunity available for a Senior UX Product Designer to work with our development teams and customers, envisioning and designing the desktop, web and mobile applications we create. You will work in a customer-facing environment solving complex challenges. The ideal candidate will be excellent in a customer-facing environment. You like to solve complex challenges and think outside the box. With strong written and verbal communication skills, you not only understand client requirements, but are comfortable making presentations. You will work well in a team-environment and assimilate easily with a close-knit and friendly staff. Responsibilities You will be responsible for every aspect of a system's user experience - the overall flow and layout of the screens, the fields and information presented, the actions and interactions that are provided, and the visualizations of the data. You'll be involved in solving workflow problems, developing new ways of visualizing market data, and figuring out what tools the client needs in their solution that even they don't realize yet. You will need to be able to think on your feet, sketch, present, iterate and refine ideas alongside and in front of clients. You'll gain broad exposure to many areas of our clients' businesses and also to a wide range of technologies. You should be adept at quickly learning new skills and terminology and at building rapport with all sorts of end users. You will be working onsite with our product and development team and partnered with a Visual Designer to collectively define the solution. Required Experience and Skills 8+ years of solid experience in UX Design, Interaction Design or Information Architecture including an ability to define and drive the process. Hands-on experience in user research, sketching solutions and wire-framing, An abiding interest in and competence for solving real-world business problems. Experience working in a fast-paced and collaborative environment. Ability to communicate effectively and to influence client strategy, tactics, and perceptions. Determination to succeed despite obstacles and challenges, and a positive attitude favoring achievement of goals over open-ended investigation. Resourcefulness and independence. Undergraduate or Graduate Degree in HCI, Interaction Design, Information Architecture, Visual Communication, Graphic Design or any design-related field is highly preferred. Desired Experience and Skills Experience designing complex, interactive, transactional, enterprise-level, expert systems. Knowledge of, and strong demonstrated interest in, global financial markets and financial products. We are hiring across multiple levels for this job. The base salary range across different levels are - Mid to Senior level - $150,000 - $180,000 Placement within the range provided above is based on the individual's relevant experience and skills for the role and level. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance. Salary range disclosure as required by S9427A when hiring in New York. Lab49/ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. Lab49/ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Posted 30+ days ago

RELX Group logo
RELX GroupRaleigh, NC
Job Summary: A UX Designer II defines the customer interactions of our products. She/he owns and executes part of the design strategy for a business or product line. She/he is seen as a critical stakeholder for the design of new products. Responsibilities: Customer (or User) Focus Works collaboratively with research to help identify opportunities to better understand customer's needs. Understands how his/her role impacts customer satisfaction. Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events. Creative Problem Solving Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas. Can generate new ideas by analyzing product data for insights. Proposes solutions when faced with a new design challenge. Seeks new ideas from other internal stakeholders. Product Design Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams. Works with UX Researcher to understand the user needs. Collaborate on when to execute usability testing for applicable projects. Deliver established UCD solutions/processes. Good interaction design skills and attention to detail. Introduces new design patterns and style guides. Can clearly articulate design rationale and concepts Data Driven Analysis & Testing Proactively uses data to establish key metrics for projects. Explores data from analytics packages, customer insight or other sources to understand context of research work. Identifies gaps where data is needed. Regularly tests design work with users in partnership with UX Research team. Iterates research methods based on testing and data analysis. Technical Skills Has a very good knowledge of the tech stack of the organisation. Understands the nuances of designing for different platforms. Uses design software (Axure, Sketch, Invsion) to intermediate level. Builds good working relationships with tech teams. Uses relevant tools for communicating designs to developers. Competencies: Personal Capability Practices Self-Development Continually develops depth and breadth in key competencies Takes concrete actions relating to feedback to improve performance Actively seeks feedback from others Understands own strengths and weaknesses and looks for opportunities to build on both Solves Problems and Analyzes Issues Is able to ask effective questions and collect facts from multiple sources in order to solve problems Is able to effectively identify and analyze problems and propose solutions Effectively manages day-to-day issues and problems without intervention Innovates "Brainstorms" with others to look for different approaches to current process and tasks Looks for opportunities to develop new ideas or thinking within own role Experiments with new ideas as part of role Interpersonal Skills Communicates Powerfully and Prolifically Demonstrates effective conversational skills, including active listening and questioning Shares information relevant to own role Participates in team presentations Collaboration and Teamwork Encourages co-operation between all members of the team Seeks team members' input and expertise; facilitates open and interactive discussion of matters affecting the team Helps people to resolve conflict Identifies and removes barriers to team performance Identifies ways for further collaboration across teams Builds Relationships Establishes rapport with others on the team and across teams Works effectively with others to get work done Treats all individuals with respect Handles difficult situations, minimising conflict Experience (US Only) and Education Suggested Minimum Years of Experience: 4-6 years Critical Experiences (Required for entry into this role): N/A Education to Qualify: U.S. National Base Pay Range: $70,200 - $117,100. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Posted 3 weeks ago

Wolters Kluwer logo
Wolters KluwerAustin, TX
Lead CX/UX Designer (Health - UpToDate Expert AI) - Hybrid (ET/CT) R0053045 | DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. Team & Role The UpToDate Expert AI team is a cross-functional group of designers, researchers, engineers, and clinicians working at the forefront of healthcare innovation. We're building our flagship application, UpToDate Expert AI, to redefine how clinical knowledge is accessed and applied at the point of care. Our team thrives on collaboration, curiosity, and a shared mission to empower clinicians with intelligent, intuitive tools that improve patient outcomes. You will help lead efforts to establish a cohesive design vision and culture as we expand UpToDate Expert AI's capabilities and deliver intuitive experiences across multiple platforms and touchpoints. About Us: https://www.wolterskluwer.com/en/solutions/uptodate Hybrid: Eight days a month we come together in the closest ET/CT local office within 50 miles to experience the value of connecting with colleagues. You will report to the Director, CX/UX Design, and work under the leadership of the VP, User Experience & Design. This role is a part of DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office | #LI-Hybrid If you're looking to grow your career while making a tangible difference in healthcare, we want you on our team. Apply now with your resume, portfolio, and a brief summary of why you're excited about this opportunity. Your Portfolio Your portfolio should demonstrate a track record of developing useful and intuitive interfaces You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes Required Job Qualifications 10 years of experience working as a Lead UX designer - ideally within an agile environment Familiar with principles of Lean Product and Lean UX Hands-on experience building mobile web and native apps Ability to build trusted relationships and act as a liaison among the UX, product, clinical, and technology teams to ensure standards of excellence are met Ability to work with limited guidance and make decisions independently is a must Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field Technical Skills Experience working with design systems and familiar with creating UX patterns Experience adhering to WCAG compliance and standards Mastered design software such as Figma and Adobe Creative Suite Knowledge of agile software development processes and experience with requirements management and complex projects Solid understanding of HTML5 and CSS3 Preferred Job Qualifications Strong understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience offerings preferred Agency experience is highly preferred Have a deep understanding of typography, color, layout and motion design principles Passionate about design, emerging technologies and problem solving Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism Excellent English verbal and written communication skills Experience working in distributed, collaborative teams Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Posted 3 weeks ago

T logo
TWAY Trustway ServicesAtlanta, Georgia
JOIN THE ASSURANCE AMERICA TEAM Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds. UX Designer AssuranceAmerica is seeking a UX Designer to join our growing ranks as we continue to transform the way technology impacts the insurance business. You will help shape the digital presence of AssuranceAmerica: incorporating modern design sensibilities, ensuring brand consistency, and equipping our development team for execution. You will have the opportunity to build a best-in-industry user experience and delight our customers. About the ROLE Each day at AssuranceAmerica is different, but as UX Designer in Information Technology , you will: Troubleshoot and craft design solutions for business needs and development limitations.Collaborate with IT and business stakeholders to develop high-level marketing ideas for products and initiatives. Research competitors and complementary companies to gain insights into user experience design; leverage those insights to improve our design, filling market gaps and creating products that provide superior experience. Collaborate with developers, analysts, and business stakeholders to ensure core user functionality, and participate in discussions to continually improve that functionality. Build and maintain user personas for use in informing design decisions and illustrating use-cases. Build wireframes and prototypes, iterating based upon user feedback, rendering issues, and bugs. Create simple, user-friendly designs that provide positive user experience. Leverage mobile-first mentality to designs; test on a variety of resolutions, browsers, and devices; ensure adherence to iOS and Material Design guidelines. Create and collaborate with content writers and illustrators to craft text and imagery that is consistent with branding guidelines, user personas, and overall tone. Provide front-end specifications and assets for designs, including markup for UI components; contribute to component libraries to ensure developers understand how UI elements look and behave, guaranteeing consistency across platforms. Identify and correct weaknesses in designs, including rendering issues, navigability, and formatting; collect and distribute data regarding usability to identify weaknesses in user experience and navigational flow. Assist in refining markup where needed, working with developers to ensure code changes are properly tested and merged. Assist in supplemental coding as needed by developers. About YOU Detail oriented Creative mindset Strong communication skills, both written and verbal Required Bachelor’s degree 2+ years of experience in similar UX-centric roles Experience with user flow tooling, such as Miro or Visio. Experience with cross device testing, such as BrowserStack or Lambda. Experience with wireframing tools, such as Figma, InDesign, Sketch, or Adobe XD Responsive web frameworks Expert knowledge of HTML, CSS, and JavaScript Flexbox and Grid CSS frameworks and preprocessors (SASS) JavaScript frameworks (Angular) Visual Studio, Git, Azure DevOps Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. May be required to work on-call during large-scale releases. About US We are direct, results-driven, and dedicated to the success of our business and each other. We are a diverse group of thinkers and doers. We offer many opportunities to grow in your professional skills and career. We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous Policy.

Posted 1 week ago

CACI logo
CACIAshburn, Virginia

$113,200 - $237,800 / year

UX Engineer LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * * The Opportunity: CACI's Agile Solution Factory (ASF) Center of Excellence (COE) is seeking a talented and passionate UX Engineer to join our dynamic team. In this role, you'll have the opportunity to shape the user experience of cutting-edge solutions for government clients. You'll work in a collaborative environment, applying your expertise in UX design principles, interaction design, and front-end development to create intuitive and impactful user interfaces. The UX Engineer will play a crucial role in bridging the gap between design and development, ensuring that our products deliver exceptional user experiences. This position requires a strong understanding of both user experience principles and technical implementation. As a member of the COE, you'll not only shape the user experience of cutting-edge solutions but also set standards, mentor others, and drive UX excellence throughout CACI. This role offers a unique blend of hands-on design and development work with strategic influence on our UX practices. The ASF thrives in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and corporate levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial. Responsibilities: Lead UX initiatives and establish best practices as part of the ASF Center of Excellence Collaborate with UX designers, product managers, and development teams to translate design mockups and prototypes into high-quality, performant code. Implement and maintain user interface components and interactions according to design specifications. Ensure cross-browser and cross-device compatibility and responsiveness of web applications. Optimize applications for maximum speed and scalability. Conduct user testing and gather feedback to inform design iterations and improvements. Stay up-to-date with the latest trends and best practices in UX design and front-end development. Contribute to the documentation of design and development processes. Qualifications: Required: Bachelor’s degree in Computer Science, Human-Computer Interaction, Information Science, or a related field. 5+ years of experience in UX design and front-end development Strong proficiency in HTML, CSS, JavaScript, and front-end frameworks (e.g., React, Angular, Vue.js). Experience with design tools such as Figma, Sketch, Adobe XD, or similar. Solid understanding of UX principles, user-centered design, and accessibility standards. Familiarity with version control systems (e.g., Git). Excellent problem-solving skills and attention to detail. Strong communication, presentation, and collaboration skills. Expertise in user research methods and data analysis Ability to work in a fast-paced, agile environment. Desired Qualifications: Experience with back-end technologies (e.g., Node.js, Python) is a plus. Portfolio of past projects demonstrating UX engineering skills. Experience in establishing or contributing to a UX Center of Excellence Familiarity with Agile development methodologies Deep understanding of accessibility standards Experience in government or defense-related projects - ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here . The proposed salary range for this position is: $113,200 - $237,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Posted 1 day ago

iManage logo
iManageChicago, IL

$150,000 - $200,000 / year

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Manager of UX Research at iManage Means… We are seeking a strategic and hands-on Manager of UX Research to lead our research practice and elevate the voice of the user across our enterprise platform. This role is ideal for a seasoned research leader who thrives at the intersection of business strategy, product innovation, and user-centered design. You will be responsible for building and scaling a high-impact UX research function that informs product direction, drives measurable business outcomes, and champions the needs of legal professionals and knowledge workers. You’ll work closely with executive leadership, product management, engineering, and design to ensure research is a strategic asset in decision-making. iM Responsible For… Strategic Leadership Advocate for UX research at the executive level, influencing product and business strategy through compelling insights. Align research initiatives with business goals, product roadmaps, and customer success metrics. Define and evangelize a vision for research maturity across the organization. Research Operations & Execution Design and execute mixed-method research (qualitative and quantitative) to uncover user needs, behaviors, and pain points. Establish scalable research processes, tools, and templates to support a growing team and cross-functional partners. Leverage the research repository and insight-sharing cadence that connects research to business outcomes. Cross-functional Collaboration Facilitate workshops and storytelling sessions to socialize insights and drive alignment. Partner with product, design, engineering, and marketing to identify research opportunities and translate findings into actionable recommendations. Lead, mentor, and grow a team of UX researchers, while also being hands-on with high-impact studies. Measurement & Impact Track and communicate the impact of research on product decisions, customer satisfaction, and business KPIs. Develop frameworks to measure the ROI of UX research and its influence on product success. iM Qualified Because I Have… 10+ years of experience in UX research, with at least 3 years in a leadership role. Proven success advocating for research within executive and engineering teams. Deep experience with both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, analytics) methods. Strong understanding of enterprise software and/or legal tech environments. Excellent communication, storytelling, and stakeholder management skills. Experience building research functions from the ground up or scaling existing teams. Familiarity with legal workflows, compliance, or document management systems is a plus. Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To… Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture. Have flexible work hours that allow me to balance my ‘me time’ with my work commitments. Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events. Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols. Own my career path with our internal development framework. Ask us more about this! Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning. Join an innovative, industry leading SaaS company that is continuing to grow & scale! iManage Is Supporting Me By... Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. Rewarding me with an annual performance-based bonus. Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%. Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits. Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave. Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset. Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more. The overall US annual base salary range for this position is $150,000–$200,000. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process. About iManage… iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: www.imanage.com Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy - policy/ #LI-Hybrid #LI-RW1 Powered by JazzHR

Posted 30+ days ago

Anatta Design logo
Anatta DesignCharleston, SC
Overview We are looking for a passionate, curious, and self-driven UX Researcher to join Anatta’s UX Design team to identify and provide strategic solutions in the realm of e-Commerce. As a UX Researcher, you will work in partnership with project managers, designers, developers, as well as other key stakeholders to locate opportunities and deliver insights to improve the user's online shopping experience. The ideal candidate will be equally adept at user testing and data analysis as well as directly working with clients to understand their needs and business goals. If you feel that this characterizes you, then join us in solving complex problems with creative solutions to optimize the user’s shopping experience Responsibilities Conduct thorough data analysis to draw out insights into how our users are interacting with the website, moving from page to page. This requires Google Analytics & Shopify expertise. Define and analyze KPIs to track user buying behavior and engagement with the website. Journey mapping and funnel analysis, understand and improve how users are moving through the funnel, how to solve for high abandonment/bounce. Draw qualitative insights about user experience from quantitative data. Conduct A/B Testing to measure site performance with design variations and improve conversion rates. Skillfully identify and translate key findings into insights and communicate recommendations to clients to influence site improvements. Translate research goals into research questions and an appropriate test plan that adheres to user research best practices. Define and analyze KPIs to track user buying behavior and engagement with the website. Conduct usability tests, surveys, interviews, and other related interaction studies to gain a better understanding of our users and identify opportunities to improve the user experience. Requirements 4-7 years of experience; strong performer with a track record of success Knowledge of best practices for user-centered design process and design thinking strategies. Understanding of quantitative data analysis, statistics and data visualization. Understanding of design experimentation: proposing and testing design iterations against each other. The ability to create effective reports and to leverage tools that derive insights from user data. Experience with Google Analytics, Shopify, A/B Testing software, and other various testing platforms. Comfortable in a fast-paced environment and in working with multiple clients. Ability to create artifacts such as prototypes, wireframes, user flows, wireflows to communicate ideas internally and externally. A background in Graphic / Interaction Design and familiarity with UX Design tools like Sketch, Figma, etc will be an advantage Experience working across functional teams like development, design, and project management to deliver successful outcomes. Experience working closely with clients to derive solutions to business needs. Possession of excellent verbal and written communication and presentation skills. The duties and responsibilities described here are not a comprehensive list and the scope of the job may change as necessitated by business demands. Anatta Design reserves the right to revise the job description as circumstances warrant. Compensation Transparency & Pay Philosophy At Anatta Design, we believe in fair and competitive compensation based on location. We post salary ranges in compliance with state requirements for U.S.-based roles, ensuring transparency for candidates in those regions. If you are applying from outside the U.S., please note that our pay scales are adjusted based on the cost of living and market conditions in each country. Powered by JazzHR

Posted 3 weeks ago

Wolters Kluwer logo
Wolters KluwerHarrisburg, PA
Lead CX/UX Designer (Health - UpToDate Expert AI) - Hybrid (ET/CT) R0053045 | DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. Team & Role The UpToDate Expert AI team is a cross-functional group of designers, researchers, engineers, and clinicians working at the forefront of healthcare innovation. We're building our flagship application, UpToDate Expert AI, to redefine how clinical knowledge is accessed and applied at the point of care. Our team thrives on collaboration, curiosity, and a shared mission to empower clinicians with intelligent, intuitive tools that improve patient outcomes. You will help lead efforts to establish a cohesive design vision and culture as we expand UpToDate Expert AI's capabilities and deliver intuitive experiences across multiple platforms and touchpoints. About Us: https://www.wolterskluwer.com/en/solutions/uptodate Hybrid: Eight days a month we come together in the closest ET/CT local office within 50 miles to experience the value of connecting with colleagues. You will report to the Director, CX/UX Design, and work under the leadership of the VP, User Experience & Design. This role is a part of DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office | #LI-Hybrid If you're looking to grow your career while making a tangible difference in healthcare, we want you on our team. Apply now with your resume, portfolio, and a brief summary of why you're excited about this opportunity. Your Portfolio Your portfolio should demonstrate a track record of developing useful and intuitive interfaces You should be prepared to speak about the processes used to develop your solutions and the specific role that you played in these processes Required Job Qualifications 10 years of experience working as a Lead UX designer - ideally within an agile environment Familiar with principles of Lean Product and Lean UX Hands-on experience building mobile web and native apps Ability to build trusted relationships and act as a liaison among the UX, product, clinical, and technology teams to ensure standards of excellence are met Ability to work with limited guidance and make decisions independently is a must Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field Technical Skills Experience working with design systems and familiar with creating UX patterns Experience adhering to WCAG compliance and standards Mastered design software such as Figma and Adobe Creative Suite Knowledge of agile software development processes and experience with requirements management and complex projects Solid understanding of HTML5 and CSS3 Preferred Job Qualifications Strong understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience offerings preferred Agency experience is highly preferred Have a deep understanding of typography, color, layout and motion design principles Passionate about design, emerging technologies and problem solving Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism Excellent English verbal and written communication skills Experience working in distributed, collaborative teams Additional Information Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available: https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84 Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Posted 3 weeks ago

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829 StudiosBoston, MA

$45 - $65 / hour

Duration: Up to 3 month contract position. The Web & UX Strategist contractor is a temporary client-facing role on 829’s Web Strategy & UX team that is expected to be up to 40 hours/week. Our work sits within a leading performance marketing organization; we drive measurable conversion and growth for our clients across their digital touchpoints, with a special focus on brand and Web site expression and CMS technology to reach target prospect audiences and existing customers. While the role is remote, we work on the Eastern time zone. Please note that this role is not focused on visual and UI design as we have a dedicated team for that purpose; candidates must be able to engage in strategic direction in spoken, consultative, and written form. Key deliverables include: Stakeholder workshops Stakeholder facilitation Polished Google slide decks Subject matter expert interviews Digital surveys Competitor analysis Persona development Journey mapping Analytics reviews Information Architecture Sitemaps Wireframes in Figma This team focuses on understanding and researching our B2B and B2C client’s brand, business, and customer needs through high-impact user experience solutions, including both a strategic discovery and briefing process, and an information-architecture sitemapping, content planning, and wireframing process. We are looking for skilled contractors to balance the needs of 829's clients and their audiences through valuable, conversion-oriented website strategy. Platforms we service include Drupal, Wordpress, and Shopify; direct experience is a plus with these is a plus. This position involves consistent high-quality consultative work directly with our clients. You will play an important role in presenting the thought process behind the work to clients, incorporating their feedback, and producing high-quality deliverables and strategic solutions. What You'll Do: Immerse in client challenges. Understand the brand, business, and audience goals. Do the research. Conduct competitive, industry research, client stakeholder discovery, site reviews and analysis, analytics reviews. Create the architectural foundation of large-scale websites. Create sitemaps that account for all pages on a website. Support your sitemap with page-specific content outlines when appropriate, and account for all fields/data that will comprise key pages. Contribute to wireframe development. Bring website architecture to life through Figma-based wireframe development. Collaborate with digital agency peers. Review the work and collaborate with 829’s designers and developers, providing meaningful feedback. Contribute to learning and development during weekly department meetings. Uphold industry best practices. Ensure that best practices are being followed. Evolve processes, offerings, and deliverable formats when you see opportunities to make improvements. Have a baseline understanding of how websites are built using waterfall and agile processes. You are familiar with or have ideally past experience working with Wordpress and/or Drupal content management systems, including the awareness to collaborate with designers, developers, and other agency peers when needed. Client collaboration experience. Exceptional communication, presentation, and organizational skills. Has the ability to problem solve, confidently make decisions, and lead projects with empathy and authority. 829 works across a variety of different industries and on projects with varying complexity. You’ll be successful in this role if the idea of learning and problem solving excites you. An understanding of integrated digital marketing and its website strategy implications. The foresight and understanding of how to work with digital marketing team members on formulating a solid strategic direction, taking into account SEO, UI design, and paid media. What You'll Bring: At least 3-5 years of experience in website-focused UX, ideally in an agency setting. While we will consider candidates with in-house experience, an agency background is preferred. You should have a baseline understanding of how websites are built using waterfall and agile processes, and the awareness to collaborate with designers, developers, and other personnel when necessary. A portfolio of previous strategic UX work samples. A portfolio that clearly exhibits the ability to conduct research and translate your findings into recommendations including sitemaps and wireframes. Client collaboration. Exceptional communication, presentation and organizational skills. The ability to problem-solve, confidently make decisions and lead projects with empathy and authority. 829 works across a variety of different industries and on projects with varying complexity – the idea of learning and problem-solving excites you. Hourly Rate Range: $45-$65/hourWe determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role. Powered by JazzHR

Posted 30+ days ago

I logo
ICSI.Fort Worth, TX
Position: UX Product Designer Position Type: W2 Contract – No Benefits Position Location: Ft. Worth, TX We’re a multidisciplinary UX team that drives the user experience for our customer and employee facing applications. In this position, you’ll work within a cross-functional team where you’ll influence product and design decisions with ownership of projects from inception through development. You’ll get to showcase your experience and knowledge in UX research, design, content and information architecture. The job American is transforming the way we deliver software and solutions for our customers, and this role is a new one at American. As part of this transformation the UX organization is aligning to a Portfolio and Product-based culture and we are looking to hire a UX Product Designer. The UX Product Designer is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with interaction / visual design, information architecture, user research and UX strategy. This job is a member of the User Experience (UX) and Digital Platform team within IT. This is an exciting opportunity for the right individual to work across disciplines to take large, complex applications and transform them into simple, intuitive experiences. You’ll wear many UX hats and be responsible for conceptualizing, prototyping, presenting and delivering a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mockups). Principal duties and responsibilities General Works with a cross-functional team using agile methodology to define user stories and UX deliverables Influences design and product owner decisions based on UX best practices, design principles and research Collaborates with developers to find the most effective, expedient and efficient way to implement solutions Collects, analyzes, presents and actions feedback and manage changes to deliverables Presents work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements) Designs the visual style, interface and interaction flow of applications and experiences Information Architecture Advocate for the user and collaborate with business owners to develop features and flows that align with the user’s needs Gather and translate rules and assets into UX systems, programs and enterprise solutions Prepare, manage, update and distribute UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.) UX Research Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations. Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas Design, recruit / schedule and moderate usability studies and user interviews A qualified candidate should possess Bachelor’s degree in human computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training 5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.) Experience working closely with developers from inception through implementation in an agile environment Advanced analytical skills dealing with complex data problems and implementing sustainable solutions Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms In-depth understanding of both qualitative and quantitative research methods Strong understanding of user-centered design principles and a solid grasp of trends in web and app design Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus Experience rapidly iterating designs to conduct user testing and to deliver to development teams Experience in responsive, adaptive and accessible designs Ability to manage multiple concurrent projects and communicate effectively with non-technical users Please include candidate's online portfolio (and password as applicable) demonstrating a strong experience in creating user-centered experiences Powered by JazzHR

Posted 30+ days ago

M logo

UX Designer

Maven AGIBoston, MA

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Job Description

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We're laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We've started by reimagining the enterprise customer experience with a support use case. We believe that today's support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today's cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As a UX Designer at Maven AGI, you will play a crucial role in creating intuitive, engaging, and seamless user experiences for our AI products and solutions. You will work closely with product managers, developers, and other stakeholders to design user interfaces that meet user needs and align with our business objectives.

What You'll Do:

  • User Research & Strategy

  • Conduct observational studies, customer interviews, usability testing, and other techniques to uncover user needs.

  • Create user personas, journey maps, and user flows to inform design strategy.

  • Interaction & Visual Design

  • Develop wireframes, high-fidelity mockups, and interactive prototypes using tools such as Figma and Lottie Files.

  • Apply design frameworks and methodologies to create cohesive, scalable user experiences.

  • Define and specify information architecture and UI design using participatory and iterative techniques.

  • Cross-functional Collaboration

  • Partner with product managers, engineers, and stakeholders to brainstorm new features that enhance our AI-powered multi-modal experiences.

  • Ensure accurate implementation of designs by working closely with development teams.

  • Testing & Iteration

  • Plan and execute usability testing to validate concepts and continuously improve product experiences.

  • Incorporate feedback from internal teams and users to refine designs.

  • Brand & Design Ops

  • Contribute to and help maintain our brand book, design system, style guides, and reusable toolkits.

  • Continuous Learning

  • Stay current with industry trends, UX best practices, and innovations in AI and customer-facing technologies.

Who You Are:

  • Bachelor's degree in Design, HCI, Graphic Design, or a related field.

  • 4+ years of experience as a UX Designer (preferably in SaaS, AI, or tech-forward environments).

  • A strong portfolio showcasing end-to-end UX work including multi-step experiences and interactive prototypes.

  • Deep understanding of UX principles, human-centered design, and responsive design best practices.

  • Proficient in Figma and prototyping tools; familiarity with Lottie, user testing platforms, and design systems is a plus.

  • Excellent communicator, able to articulate design decisions clearly to technical and non-technical audiences.

  • Experience working with or designing for AI, customer service, or sales workflows is a strong plus.

What We Offer:

  • High Impact in cutting-edge field: Be at the vanguard of AI innovation.

  • Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.

  • Inclusive Culture: A diverse and welcoming work environment where everyone's voice is heard.

What unites us is our Values and the passion we share to live by them:

  • We are customer champions.

  • We are bold in action.

  • We are data-driven and insight guided.

  • We are stronger together.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.

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