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Project Manager
$50,000 - $65,000 / year
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Overview
Job Description
- Bonus based on performance
- Company parties
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Our community-like work environment focuses on providing extensive training to service our clients with the most advanced equipment in the restoration industry.
- We believe that engaged and happy employees makes ServiceMaster Restoration By Simons an amazing place to work where we are always ready to help families and businesses recover from fire and water damage.
- Monitor and inspect tasks for commercial and residential water and fire restoration jobs to ensure completion of drying, demolition and various restoration activities,
- Prepare/review documentation to include notes, photos and documents according to company policies and procedures,
- Explain restoration processes used to complete active jobs and next steps to resolution in person to customers, supervise technicians assigned to the job.
- You will need not only your excellent technical skills; you must have the necessary Customer Service skills to work through difficult situations. Project Managers are to lead by example by performing and supervising the work, as well as cross-training crew leaders and technicians.
- Ensure all customers are satisfied with all services performed and assist Customer Service and Marketing to efficiently resolves all customer complaints.
- Maintain a strong working relationship with the crews and Management through communication and leadership.
- Ensure the necessary equipment is assigned and available to each project.
- Ensure all employees are productively scheduled and assigned to customer projects on a daily basis according to the need of the customer and the ability of the employee.
- Ensure the safety of all assigned employees by continuously promoting safety, by maintaining all physical plant and equipment for safety, through enforcement of the company’s written safety program, and by conducting regularly scheduled safety meetings with production personnel.
- Together with the Management, ensure variable expenses (labor and supplies) meet budgeted target percentages.
- With the Management, establish weekly production goals for the field.
- Knowledge of Xactimate, Xactanalysis, MICA, Dash, Google Suite
- Responsible for creation of estimates in applicable software and filling out appropriate paperwork
- Document / review loss with clear and descriptive job photos using MICA and upload into operating system/software
- Write mitigation and reconstruction estimates using Xactimate and or Contents Tracker, with a laptop in the field or in office on desktop
- Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
- Explains drying process and next steps to resolution in person to customers using printed materials as a guide
- Perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies using laptop and or iPad
- Working on-call schedule is required
- IICRC Certification, WTR a must, Fire a plus
- Must have some industry experience as a Project Manager
- Must have Excellent communication skills.
- Must have previous branch production, sales, and management experience.
- Must have a valid Illinois Drivers License
- Able to move and/or lift 50+ lbs.
- Pass background check and drug screen
- Strong problem-solving and customer service skills
- Must be able to prioritize activities and meet deadlines
- Move up to 50 + pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
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