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Agil3 Technology Solutions (A3T)*Ashburn, VA
The Project Manager I – Quality Control Lead is responsible for overseeing the quality assurance and quality control program for the contract. This role ensures that all contractor-provided services meet or exceed the performance standards and Acceptable Quality Levels (AQLs) defined in the Performance Work Statement (PWS). The Quality Control Lead manages ticket reviews, call monitoring, process audits, and continuous improvement initiatives, while supporting Program Management Reviews (PMRs) and customer satisfaction reporting. Key Responsibilities Develop, implement, and maintain the Quality Control SOP in alignment with agency requirements. Conduct regular quality reviews of Tier I, Tier II, and optional tasks tickets, calls, chats, and emails to ensure compliance with documented procedures. Monitor and track performance against contract AQLs (e.g., First Contact Resolution, response times, resolution times, and customer satisfaction). Provide daily, weekly, and monthly quality metrics to the Program Manager, Operations Manager, and agency leadership. Identify performance gaps, develop corrective action plans, and monitor remediation effectiveness. Lead after-action reviews for operational events (volume spikes, outages, ticket backlogs) and provide recommendations for improvement. Partner with the Training Lead to align training curricula with identified quality gaps. Support the Program Manager in preparing Program Management Review (PMR) materials and quality-related deliverables. Manage customer feedback channels, analyze survey results, and recommend customer experience enhancements. Ensure compliance with ITIL/HDI best practices, organizational SOPs, and agency quality standards. Maintain audit trails and documentation of all quality reviews for government inspection. Support transition activities by validating quality processes for incoming and outgoing staff. Minimum Qualifications Education: Bachelor’s degree in Business Administration, Information Technology, Quality Management, or related field. Equivalent experience may be considered. Experience: Minimum 4 years of quality management or IT service desk operations experience. At least 3 years of experience managing quality reviews in a help desk / call center environment. Familiarity with federal IT service delivery environments strongly preferred. Certifications: ITIL v4 Foundation (required). Six Sigma Green Belt, Lean IT, or equivalent quality certification (preferred). Skills: Strong analytical and reporting skills; ability to interpret and present performance metrics. Experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and call monitoring systems (e.g., Amazon Connect). Excellent communication and collaboration skills, with ability to work across multiple teams. Detail-oriented with strong problem-solving skills and a focus on continuous improvement. Other Requirements Must be a U.S. Citizen. Must pass government background investigation. Ability to support a 24x7x365 service desk operation, including occasional after-hours quality checks. Occasional travel may be required. Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR

Posted 30+ days ago

Prime Data Centers logo
Prime Data CentersAustin, TX
Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership. www.primedatacenters.com Location: Onsite - Austin, TX Summary Primarily leading and managing site design, pre-construction, and construction activities; the Construction Project Manager (CPM) is critical in ensuring projects are completed on-time, within budget, and of Prime quality. The CPM interacts with many departments and contractors including operations, designers, engineers, procurement, vendors, and facilities staff. Responsibilities Manage multi-phased projects to achieve schedule, budget, and quality standards Provide appropriate communication with project team to reduce constraints between Owner, Design Team and Contractor Collaborate with the EH&S Officer to ensure site construction safety procedures are implemented and followed Work with the design team to provide cost analysis feedback and constructability reviews Provide schedule input and communicate impacts related to document deliverables Support the development of GC RFP’s Manage the RFP Process including evaluation and leveling of pricing proposals Work closely with the procurement team on equipment procurement and delivery processes Monitor RFI’s and submittals, ensure they are coordinated with project team Create and monitor project budget and cost-to-date variance budget Establish project schedules and cash flow forecasts. Create and communicate updates on project status monthly Maintain updated budgets, schedules, and status reports for multiple projects Review monthly invoices from contractors, including detailed review of invoicing and WIP production Review change order requests from contractors and negotiate pricing Travel up to 30% Qualifications Bachelor’s degree in Construction Management or equivalent professional experience Data Center experience highly preferred; construction management experience required 5+ years’ experience in commercial construction practices and procedures Effective presentation development and communication skills Proficiency with construction management tools such as Bluebeam, Procore, or similar. Benefits Competitive salary range ($100K - $200K) and performance bonus program 401k fully vested upon enrollment, up to a 4% employer match 100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability Paid Time Off + Sick time Applications will be accepted on an ongoing basis. Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances Powered by JazzHR

Posted 1 week ago

T logo
theScore, Inc.Philadelphia, PA
PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them. We're always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it's through ESPN BET, Hollywood Casino, theScore Bet Sportsbook & Casino, or theScore media app, we're excited to push the boundaries of what's possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN's omnichannel gaming and entertainment strategy. When you join PENN Entertainment's digital team, you'll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you'll also be part of a company that truly cares about your career growth. We're committed to supporting you as you expand your skills and explore new opportunities. With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you. About the Role & Team The Project Manager - Human Resources will be responsible for the end-to-end management of HR projects and initiatives across various domains, including analytics, employee engagement, HR systems, performance, and process improvement. This role requires strong project management and analytics skills, cross-functional collaboration, and a passion for improving HR processes. About the Work Project Planning & Execution Lead end-to-end project management for HR initiatives, including scope definition, schedule development, task allocation, reporting/ communications, and risk mitigation. Manage multiple projects concurrently, ensuring effective prioritization and execution to deliver all tasks on time. Coordinate with internal stakeholders across Communications, HRBPs, HR COEs, IT, Finance, and business units to ensure project alignment and success. Develop and maintain project documentation, including plans, status reports, and dashboards. Communicate project updates, risks, and outcomes to HR leadership and other stakeholders. Data Analytics & Reporting Analyze and synthesize HR data to identify trends, insights, and areas for improvement. Create and present reports on key HR metrics and program outcomes to HR leadership and business partners. Process Improvement Identify opportunities to streamline HR operations and implement process improvements. Support change management efforts related to new HR systems, policies, or programs. HR Systems & Technology Assist in the implementation and optimization of HR technologies (e.g., ATS, HRIS, performance management tools). Partner with vendors and corporate teams to ensure successful system rollouts. Compliance & Governance Ensure projects adhere to internal policies and external regulations (US & Canada). About You 3 - 5 years of project management experience, preferably within HR or a related function. Strong organizational, data analysis, and problem-solving skills. Excellent communication and stakeholder management abilities. Experience working in a results oriented, technology-driven environment. Experience with data analysis using SQL, Tableau, Power BI, or advanced excel skills. What We Offer Competitive compensation package Fun, relaxed work environment Education and conference reimbursements. #LI-REMOTE Salary Range $64,000-$83,000 USD Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Posted 2 weeks ago

Creative Artists Agency logo
Creative Artists AgencyNashville, TN
Job Description A division of leading entertainment and sports agency Creative Artists Agency (CAA), CAA ICON is the industry's-leading owner's representative and strategic management consulting firm for public and private sports and entertainment facility owners/operators, professional franchises, and leagues. With more than 65 sports, entertainment, and public assembly projects and over 2,500 consulting engagements, CAA ICON has managed the development of many of the most successful venues around the world. Our experience spans 11 professional sports leagues and has totaled nearly $45 billion over the last 20 years in business. CAA ICON offers world-class service in the areas of feasibility and planning, project management, consulting, and beyond. The Role CAA ICON is seeking a Project Field Manager to perform daily onsite activities required to achieve the successful delivery of the project. This role will be in Nashville, TN and will work in the project office and onsite. The ideal candidate will be comfortable with working remote on an occasional basis and be comfortable with telecommuting with various stakeholders located across North America. Responsibilities Provide full-time onsite representation for the CAA ICON project team. Report directly to the Project Director. Work directly with the Project Director and the Project Executive. Manage the onsite activities of assigned Owner/Developer held contracts, such as, Environmental, Geotechnical, Survey, and Construction Material Testing and Special Inspections. Provide onsite monitoring of the Project Schedule. Monitor the sequence and progress of the work onsite, troubleshoot problems, ensure effective project sequencing and inspect the ongoing and completed work. Monitor construction progress with respect to schedule and procedures and implement all actions necessary to maintain or improve construction progress and project controls. Ensure Construction Manager is implementing and maintaining its site logistics/site utilization plan(s). Review all material testing reports and data and present deficiencies to Project Director for corrective action requests; and monitor material deliveries to the site and evaluate against Project schedule. Track all RFI, and Submittal Logs to ensure applicable responders are providing the information needed to advance the work onsite within the timeframe required. Review and facilitate RFI process and cause log to be maintained. Review and facilitate Submittal process and cause log to be maintained. Monitor the Construction Manager's Procurement Log and report on whether it's coordinated with project schedule. Track potential scope changes, delay claims, and cost and schedule impacts. Review all proposed changes to work with respect to design intent, reason for the change, and reconciliation with base building scope and for entitlement against the GMP set of documents and specifications. Offer recommendations with regard to potential impact. Review all approved and implemented changes to work with respect to cost and schedule impact and offer recommendations and/or implement follow on actions. Analyze all change order requests to ensure entitlement, validity and accuracy; and make recommendations, as applicable. Attend all project meetings, such as, Design Coordination, RFI Review, Submittal Review, Pre-Construction Meetings, Subcontractor Coordination Meetings and OAC Meetings. Assist with providing relevant materials for the CAA ICON monthly report. Ensure complete project closeout including punch list generation and monitoring, final acceptance of equipment and facilities, and compilation and review of all operations and maintenance manuals and verification of testing. Review, comment, and offer recommendations for all close out related construction issues (final contract values for sub-contractors, etc.). Manage post-award procurement, delivery, and installation of all Owner/Developer FF&E systems and components. Assist with the inventory and installation of all FF&E items transferring into the facility. Actively plan for the integration of the aforementioned FF&E, ensuring proper coordination. Such further and other responsibilities as may be assigned by CAA ICON from time to time. Requirements Familiarity with Microsoft Office Suite. Familiarity with Primavera P6 Schedule and Microsoft Project Exceptional communication and organizational skills. Self-starter with the ability to work independently. Ability to shift communication styles based on audience with solutions oriented vernacular Strong problem-solving skillset. 7+ years of experience in the construction or a related services industry. Experience on large, complicated projects with multiple stakeholders AS or BS in Construction Management, Engineering, Architecture, or like degree preferred Exposure to construction site characteristics; this may include walking, exposure to construction hazards, etc. Travel as required to meet the needs of the project Location This role is based out of Nashville, TN. Compensation The annual base salary for this position is in the range of $120,000 - $145,000. This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more. At CAA ICON, we offer competitive compensation and benefits package: Medical, Dental, Vision Insurance 401K Plan Paid Vacation / Holidays Paid Sick Time Flexible Spending Accounts (Health Care and Dependent Care) Voluntary Life Insurance Telemedicine Paid Parental Leave and Other Paid Leaves of Absence Adoption Benefits Educational Assistance Mental Health Resources Employee Assistance Plan Creative Artists Agency, LLC (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law. The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Posted 30+ days ago

Life Time Fitness logo
Life Time FitnessChanhassen, MN
Position Summary The Creative Project Manager- Athletic Events is a resourceful go-getter, with entrepreneurial skills, who, in partnership with our athletic events team, creative and content teams, connects the appropriate people and resources to get a project done. You've consistently demonstrated the ability to work at a strategic level by generating bold and innovative ideas for growth, leveraged new technologies and applied innovation to achieve success at the tactical level through program management. You're passionate about our athletic event participants experience and retention, skilled in timelines, creating and tracking a high quantity of marketing projects and providing analysis about projects. The Creative Project Manager- Athletic Events drives ownership and accountability and sees all Athletic Event projects through completion. The ability to manage multiple working and communication styles is key. Strong organization and encouraging communication skills are required, as well as the ability to strategically land unique creative solutions, manage/negotiate the expectations of your assigned creative team and clients, drive high levels of design production performance in a high-volume work environment, all while maintaining active communication with stakeholders. Assists Life Time Creative in achieving operational excellence by contributing information and recommendations to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards and resolving problems. Job Duties/Responsibilities Coordinate and manage creative projects from start to finish, providing strategic level thinking for members' experiences to achieve efficiency and brand elevation at both the tactical and concept levels Utilize Workfront management tools to open jobs, confirm creative resources, schedule tasks and lead projects with production teams, creative partners and clients, as well as JIRA for digital authoring Create and manage project timeline and budgets, working ahead with the business to plan annual project needs and guiding the intake timing. Partner closely with brand, marketing, digital and other teams to ensure project alignment and success Facilitate project-related team meetings with our member acquisition and retention teams (i.e. kick-offs, status, internal/client reviews, etc.), communicating action steps. Ensure all stakeholders have up-to-date status report access and clearly understand project milestones Identify and resolve project issues, roadblocks and challenging, with regular communication managing schedule changes, resourcing and budgets Ability to work cross-team, synthesize feedback and input from Operations, Brand, Channel Strategists, Creative and business partners Deep dive into project requirements gaining understanding of needs for projects that may at times be ambiguous, as well as prioritizing conflicting requests and setting realistic expectations across all teams Establish strong relationships with internal and external teams while managing multiple work-streams and competing priorities Continuously improve project management processes and efficiencies, tracking project performance and providing feedback to stakeholders Minimum Required Qualifications Drive creative direction in all creative disciplines Multi-task and learn quickly Proactively seek out creative efficiency opportunities Take initiative to connect all resources with an entrepreneurial mindset Handle and resolve client conflicts in a professional, positive and tactful manner Build relationships with marketing partners, members and team members Proficient use of Word, Excel, Outlook, PowerPoint, Workfront, JIRA Use standard office procedures and computer software, including experience with Project Management Tools Exercise excellent verbal and written communication skills Effectively manage tight deadlines independently and within a team environment. Define problems, collect and analyze data, establish facts, draw valid conclusions and recommend solutions Education: Four-year college degree in related field Years of Experience: A minimum of 5 - 7 years' experience in project management, preferably at an agency Experience effectively working with external clients and internal client teams preferred Licenses / Certifications / Registrations: n/a Preferred Qualifications: Experience effectively working with external clients and internal client teams preferred. Experience on digital and traditional campaigns Ability to operate a personal computer Pay This is a salaried position starting at $70,000.00 and pays up to $97,000.00, based on experience and qualifications. Benefits All team members receive the following benefits while working for Life Time: A fully subsidized membership Discounts on Life Time products and services 401(k) retirement savings plan with company discretionary match (21 years of age and older) Training and professional development Paid sick leave where required by law Full-time Team Members are eligible for additional benefits, including: Medical, dental, vision, and prescription drug coverage Short term and long term disability insurance Life insurance Pre-tax flexible spending and dependent care plans Parental leave and adoption assistance Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave Deferred compensation plan, if the team member meets the required income threshold Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Posted 2 weeks ago

Stellar logo
StellarJacksonville, FL
The VDC (Virtual Design and Construction) Project Manager will be an expert in managing various VDC tasks pivotal to our design and construction projects. This role demands flexibility in working environments, as you will be required to operate either from the office or directly on project sites, aligning with the needs of our design and construction staff. This role is essential in ensuring that design and construction projects leverage technology to optimize planning, design, quality, and execution processes. Duties/Responsibilities: Oversee VDC tasks on projects from their conceptual stages to construction completion and project turnover. Coordinate and integrate models and technology for design and construction projects. Organize, update, and manage construction-related data, ensuring it is accurate and accessible to project stakeholders using BIM tools. Consistently exercise discretion and judgement while conducting while conducting quality checks and assist in validating models to ensure they meet industry standards and client requirements. Stay updated on the latest advancements in VDC technology and methodologies, contributing to the continuous improvement of project delivery processes. Lead and manage BIM data, coordinating between design and construction staff. Execute precise point locating for construction layout and verification. Perform and monitor clash detection and resolution amongst all discipline models. Respond to and fulfill staff requests related to VDC tasks. Assign tasks to VDC Technicians. Conduct and facilitate training sessions for VDC related activities and technologies. Other duties as assigned Required Skills/Abilities: Analytical Skills: Strong analytical and problem-solving abilities to identify and resolve technical issues. Communication: Good verbal and written communication skills to collaborate effectively with team members and convey technical information clearly. Detail-Oriented: High attention to detail to ensure precision in model creation and data management. Excellent organizational and project management skills. Ability to work effectively in both office and on-site environments. Strong leadership abilities. Capacity to train and guide technicians and other team members. Education/Experience: Bachelor's degree in architecture, engineering, construction management, or a related field is typically required. Minimum of 8 years of proven experience in a VDC role within the construction or design industry. Strong proficiency in BIM software and tools. Travel Requirements: Flexibility to travel on short notice for urgent business needs, to attend meetings, trainings, and events. Maintain a professional demeanor and appearance during business trips. Compliance with company travel policies and procedures. Physical Requirements: Ability to sit, stand, and walk for long periods of time. Ability to use a computer, phone, printer, scanner, and other office and field equipment. Visual acuity for detailed work and computer use Ability to lift, carry, and move up to 25 pounds of files, documents, equipment, and materials. About Stellar: Stellar offers a comprehensive package which includes: Competitive pay based on experience Remote & hybrid work options for many positions Paid Time Off - accrue 15 days (120 hours) within first year of service Paid holidays Medical, dental, and vision insurance options Tax-advantaged accounts (HSA, FSA, Dependent Care FSA) Company-paid life and disability insurance 401(k) - company match with immediate vesting Stellar, headquartered in Jacksonville, FL, is a fully integrated firm focusing on design, construction, architecture, engineering, and mechanical services worldwide for over 30 years. Stellar combines a multitude of capabilities to create buildings and systems of exceptional long-term quality, value and efficiency. From food processing plants and healthcare facilities to refrigerated warehouses, automated production lines and beyond, we offer an integrated approach to meet all our clients' needs. Stellar is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed servicemember status, or any other status protected by law.

Posted 30+ days ago

Starr Companies logo
Starr CompaniesNew York, NY
Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world's fastest growing insurance organizations, capable of writing in 128 countries on 6 continents. Starr Technical Risks is seeking a Project Manager/Scrum Master to facilitate agile development by guiding the team through Scrum practices. Responsibilities include sprint planning, daily stand-ups, and ensuring the team follows standard principles. Collaborate with stakeholders, remove obstacles, and track progress to ensure timely and high-quality project delivery. The responsibilities reflect the dual role of a Project Manager Scrum Master, encompassing both traditional project management aspects and the unique dynamics of agile development using Scrum methodologies. Responsibilities: Manage the scope and timeline of all projects/efforts working with each member of the team. Identify and eliminate impediments that hinder the team's progress, facilitating a smooth and efficient development process. Implement Project Management/Best Practices. Guide the team in adopting agile and scrum practices, providing coaching and mentorship to enhance their understanding and implementation of agile principles. Facilitate internal communication and effective collaboration. Uphold and reinforce agile principles within the team, emphasizing collaboration, responding to change, and delivering working solutions iteratively. Create and manage Azure DevOps to track the various project status and update. Foster a collaboration environment by encouraging open communication, cooperation, and transparency among team members and stakeholders that will allow for efficient status reporting and tracking. Publish weekly/monthly reports with the stakeholders as per a defined template. Build and maintain positive relationships with stakeholders, keeping them informed about project progress and managing expectations. Work with all team members to obtain comprehensive status updates. Keep the project teams on track and informed. Track and report project progress, using tools like burndown charts, and velocity metrics to ensure transparency that will facilitate data-driven decision making. Introduce Agile Engineering Practices. Collaborate with the team to ensure that the delivered product meets the quality standards and requirements outlined in the project. Ensure SLDC documentation is maintained on all efforts. Assist the Product Owner with the Product Backlog. Identify and address potential risks and issues promptly, proactively working to mitigate them to prevent negative impacts on the projects. Teach Scrum Practices and Principles. Ensure the team to aligned to the best practices. Be adaptable to changes and evolving requirements, adjusting plans and strategies to align with project goals and priorities. For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $105,000-$125,000. #LI-EP1 Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Posted 30+ days ago

HDR, Inc. logo
HDR, Inc.Rosemont, IL
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story ' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. Our team is looking for a success-oriented Rail Bridge Project Manager that will be a key player in HDR's freight rail and transit program. The rail network is a vital link in our national and global supply chain markets. Your work at HDR results in critical infrastructure for the sustainable movement of goods and people. Whether it is a traditional railroad structure across a major river, or an engineering marvel that redefines freight mobility at historic bottlenecks, you will have created something that matters. HDR Rail Bridge Project Managers thrive in entrepreneurial environments where team members are encouraged to shape their work roles to their strengths and interests. Our proven workshare approach provides opportunities to work across our transportation program and participate with clients and projects around the globe. Our culture of innovation and collaboration places strong emphasis on team-spirit, diversity thoughtfulness, growth and learning, discipline expertise, and personal accountability offering you a rewarding career in our dynamic, high-performance environment. If that sounds good to you, please apply! As an employee-owner in this Rail Bridge Project Manager role, we'll count on you to: Serve as the internal lead and primary client point of contact for a variety of bridge projects with Class I railroads, short line railroads, industries, utilities, ports, transit agencies, highway agencies, and other industry clients Direct and coordinate work of single or multidiscipline teams throughout the project's lifecycle (from development and initiation to close-out) Responsible for all aspects of complex small to medium projects or routine large projects Produce and coordinate several small to medium projects concurrently Establish and maintain client relations, and be involved with marketing, contractual, design and production meetings Conduct work sessions for deliverable development in conjunction with other staff and stakeholders Coordinate staffing and workload through entire project life cycle, and ensure completion of deliverables on schedule Track financial aspects of projects, and coordinate and adjust work effort with team to ensure that work is completed within parameters of agreed-to budget and schedule· Plan, organize, and coordinate with technical, clerical, and subconsultant professionals on multi-disciplinary teams to manage and coordinate workloads throughout entire project Work with the Accounting, Operational and Business leadership for periodic project reviews Implement QA/QC procedures Participate in client and stakeholder visits, site visits, field assessments, and construction inspection as needed Attend industry events and represent HDR, as needed Mentor younger staff and support continued professional development Apply structural engineering and detailing techniques to support the development of bid plans for railroad bridges, retaining walls, box culverts and associated railroad structures Utilize AREMA bridge engineering design procedures, performing structural calculations, develop structural details, and use specialized software as needed Assign, supervise, and review work and/or check design calculations, plans, estimates and specifications produced by junior engineers and Bridge EITs Perform other duties as needed Preferred Qualifications Master of Science in Civil Engineering or Structural Engineering Structural Engineering (SE) license, or plan to obtain SE Experience in technical writing, communicating, and presenting to clients and the public Experience with rail, industrial, or transit clients is strongly preferred Construction inspection or construction management experience is a plus Railroad bridge inspection experience Experience with freight rail or transit rail design is strongly preferred Familiarity with engineering software packages such as: LARSA, LEAP Bridge Enterprise, FB-MultiPier, LPile, SAP2000, CSiBridge, ADINA, spColumn, and/or LUSAS Experience using MicroStation or AutoCAD #LI-MV3 Required Qualifications Bachelor's degree in Engineering 7 years related experience A minimum 2 years project management experience Professional Engineer (PE) license MS Office and MS Project experience is required (Access experience would be plus) Demonstrated leadership skills An attitude and commitment to being an active participant of our employee-owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ , People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Posted 30+ days ago

Faith Technologies logo
Faith TechnologiesMenasha, Wisconsin
You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care . As a Project Manager II, you will oversee the planning, execution, and finalization of medium to large scale projects, following the documented project management methodology. This includes acquiring resources, working closely with stakeholders, and coordinating team members across the company to deliver projects according to plan. You will also help define the project's objectives and oversee quality control throughout its lifecycle. Ideal candidates will possess a healthy dose of curiosity, high attention to detail and organization skills, as well as strong communication skills. You should also be self-motivated. MINIMUM REQUIREMENTS Education: Bachelor's Degree in Information Technology, Project Management, or Business required; or relevant experience.PMP is a plus. Experience: 5+ years of related experience Travel: 0-10% Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs. KEY RESPONSIBILITIES Relationship and Communication Management: Develops and maintains a productive working relationship with business owners, project sponsors, vendors, consultants and key clients. Role is responsible for all communication related to the project to appropriate audiences. Project Management and Planning: Using standard project templates and methods, develops the project plan in conjunction with other project resources. Assists project managers, technology leaders and business users in identifying the resources needed, availability, and assignments of tasks to complete project(s), resolves conflicts in priorities, tasks and dependencies for the project team. Tracks and manages task/action item completion, completes tasks assigned to them, keeps project team informed. Leads project meetings and portfolio reporting status of assigned projects. Problem Solving and Analysis: Facilitates gathering of information required to determine level of effort for estimating cost, scope, timeline, process and resources needed for project completion. Ensures project, technical and business requirements, functional and non-functional, are identified and achieved throughout project execution. Manages project budget, time and scope. Resolves conflicts in priorities, tasks, dependencies for the project team. Agile Focus: Team Empowerment: Leads the team to become self-organizing and self-managing. Impediment Removal: Proactively addresses issues, distractions, and conflicts that impede the team's productivity. Agile Guidance: Coaches the team to understand and embody Agile values and principles. Event Facilitation: Conducts all necessary Scrum events efficiently. Status Reporting: Communicates project progress, risks, and challenges to stakeholders. Continuous Improvement: Guides the team to improve its processes and performance over time, often through retrospectives. Performs other related duties as required and assigned. The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. How Does FTI Give YOU the Chance to Thrive? If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future. Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success. FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package. Benefits are the Game-Changer We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today! Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

Posted today

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AtkinsRealisEl Paso, TX
Job Description Why join us? AtkinsRéalis is growing fast in the U.S.-and there's never been a more exciting time to be part of our journey. We're committed to engineering a better future for our planet and its people. That means creating solutions that matter, and building a workplace where every voice is heard, every perspective counts, and everyone belongs. By connecting people, data, and technology across our global network, we're tackling some of the world's most complex challenges. And we're looking for passionate, driven professionals like you to help shape what's next. Let's build the future-together. We are seeking a Resident Engineer to join our team in El Paso, TX. About Us AtkinsRéalis is a world-class engineering services and nuclear organization. For over 50 years, we've partnered with public and private clients across the U.S. to deliver infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management. Our depth and breadth of expertise enables us to tackle the most technically complex and time-sensitive projects-driving innovation, resilience, and real-world impact where it matters most. How will you contribute to the team? Plans and organizes the administration and coordination of construction observation and reporting activities. Directs subordinate internal staff involved in the observation, testing and sampling of construction materials, observation of construction work, and documentation of plan revisions and work progress. Is responsible for reporting project cost and quality control activities to client. Provides financial management of construction office operations, monitoring costs and expenses, approving and dispersing funds, and coordinating accounting and cost allocation. Coordinates construction monitoring with client program manager to resolve problems, disputes and scheduling of work, and to prepare contract changes and supplemental agreements. Performs such other duties as the supervisor may from time to time deem necessary. What will you contribute? Bachelor's degree in Civil Engineering or equivalent. Ten years experience with Bachelor's in a combination of engineering design and construction/construction observation activities, including management and supervision of field personnel. Twenty years experience without degree. TXDOT Experience preferred. What we offer at AtkinsRéalis: At AtkinsRéalis, our values-Safety, Integrity, Collaboration, Innovation, and Excellence-are more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact. Depending on your employment status, AtkinsRéalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits. You can review our comprehensive benefits page here. Are you ready to expand your career with us? Apply today and help us shape something extraordinary. AtkinsRéalis is an equal opportunity, Drug-Free employer EOE/Veteran/Disability Please review AtkinsRéalis' Equal Opportunity Statement here. AtkinsRéalis cares about your privacy and is committed to protecting your privacy. Please consult our Privacy Notice our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice. Note to staffing and direct hire agencies: In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. https://careers.atkinsrealis.com/recruitment-agencies Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

Posted 30+ days ago

Paul Davis logo
Paul DavisMokena, IL
Reports To: General Manager or Owner "A mind built for excellence. A spirit built for service." What does a Restoration Project Manager (RPM) with Paul Davis do? Celebrate completion of projects with a team of skilled tradespeople, homeowners grateful to be back in their homes, and your Paul Davis team members Improve your community by serving others Continuously learn about improving results and setting proper expectations of others Learn new things daily about construction and building homes Have fun and be part of a growing business! RPM's work with owners and sub-contractors after traumatic events such as a fire or flood to clean up and repair damage to residential and commercial property. As a RPM, you will manage the renovation, as well as control and communicate the budget effectively. This means you will spend a good deal of time in the field to see your projects get completed properly. Why The Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and find ways to manage a team to complete projects successfully. We also want a fun personality that enjoys getting results. Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider - our Restoration Project Managers are on the front lines of restoring their communities by leading others to complete construction projects on budget and up to the industry standard. You will have the autonomy after training to control your schedule and continually seek learning opportunities that will improve your skill set. Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement. Vision: To provide extraordinary care while serving people in their time of need. Mission: To provide opportunities for great people to deliver Best in Class results. Team Compensation and Benefits: Ongoing Leadership Development Program and industry events One on One mentorship Three months of structured training to learn the Paul Davis Way Access to Paul Davis University and regular training opportunities Cell phone and computer provided by company Company vehicle and gas reimbursement PTO and sick days with flexible schedule Base commission on projects completed. Our current RPM's yearly pay range from $50,000 to $100,000 depending on their production. No limit to earning potential. Team Qualifications (Requirements): Ability to lead and develop team Career emphasis on learning and continuing education Sound planning and organizational skills Excellent communication and presentation skills Bachelor's Degree or equivalent relevant experience Construction project management experience is welcomed if willing to learn a new process. If limited experience but you meet all qualifications, we will invest in your training. Role on the Team (Job Functions): Meet operational objectives of: Sales, Gross Margin, Brand Experience Track metrics during bi-weekly GS&R Confirm budget and work orders before start of project. Ensure compliance with standards and regulations. Participate in local community events. Build relationships with key customers - direct and B2B. Seek partnerships to improve performance with vendors and tradesman. Skills Desired of Team Member: Self-motivated to get results Loves working with clients and tradesman Effectively schedules ahead while maintaining flexibility Thrives under high performance environments Excellent interpersonal skills Is succinct and professional with written communication Loves to work hard Enjoys taking care of others Are you Paul Davis? Before You Can Take the Field: We require a drug and background and check. Working Conditions and Physical Requirements: The physical environment requires the employee to work all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having ability to stand or walk, occasionally bending, squatting, climbing stairs and lifting up to 50 pounds. Paul Davis is an equal opportunity employer.

Posted 3 weeks ago

Sony Pictures logo
Sony PicturesCulver City, CA
The Visualization Production Manager (Project Hire) at Torchlight supports producers, supervisors, and artists by overseeing the day-to-day operations of multiple projects in various stages of production. Shot and asset tracking, maintaining organized notes, and helping keep deliveries on schedule are all key components of this role. This role is limited term up to 6 months Responsibilities: Maintain and update ShotGrid database, accurately tracking notes, assets, shots, and production status. Ensure production runs smoothly by keeping assignments current, verifying necessary materials are available, and working with supervisors and producers to anticipate risks, resolve issues, and keep shows on schedule. Schedule and track production meetings and internal reviews; take and distribute clear, validated notes. Organize and manage production materials, including storyboards, notes, artwork, and video files, ensuring they are easily retrievable. Assist with production ingest and client deliveries Special projects as needed. Requirements: Minimum 3 years of experience in a VFX production environment, such as animation, visualization, real-time, or traditional VFX. Strong proficiency with ShotGrid Familiarity with VFX production workflows, file formats/codecs, color pipelines, and industry-standard tools such as Maya, Nuke, DaVinci Resolve, Adobe Creative Cloud, Substance, Houdini and DCC integrations. Experience with Unreal Engine is a big plus. Proven ability to manage deadlines, anticipate challenges, and keep multiple productions running smoothly. Highly organized, resourceful, and dependable with excellent communication skills (written and verbal). Ability to multitask, prioritize, and work well under pressure in a deadline-driven environment. Proactive with the ability to follow direction at times and take initiative at others. Trustworthy and able to maintain an elevated level of discretion. Bachelor's degree preferred. Tech-savvy; proficient with Mac/PC, Excel, Outlook, Teams, and other Microsoft applications. The anticipated base salary for this position is $88,327 to $114,825. This role may also qualify for annual incentive and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position. Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics. SPE will consider qualified applicants with arrest or conviction records in accordance with applicable law. To request an accommodation for purposes of participating in the hiring process, you may contact us at SPE_Accommodation_Assistance@spe.sony.com.

Posted 4 weeks ago

HNTB Corporation logo
HNTB CorporationSaint Louis, MO
What We're Looking For Build a Career That Makes a Difference At HNTB, we offer more than just a job-we offer a chance to build a meaningful career while shaping the communities we all live in. For over a century, we've delivered innovative solutions for some of the nation's most complex infrastructure projects. With our continued growth, now is an exciting time to join our team of employee-owners. As a Senior Project Manager - Engineering, you'll lead the full lifecycle of assigned projects-from shaping proposals and negotiating contracts to delivering high-quality results that meet HNTB's "4 for 4" performance commitment: quality work, delivered on time, on budget, and to the client's satisfaction. You'll manage budgets, schedules, technical requirements, and client communications, while also performing high-level technical tasks. This includes reviewing and managing design specifications, calculations, reports, and plans. You'll collaborate with internal and external partners across disciplines to resolve design challenges and ensure project success. This role typically involves managing multi-disciplinary teams on mini-mega ($1M-$25M) projects. Additional Responsibilities: You'll also lead a technical discipline section based in our St. Louis office, focusing on the design and delivery of bridge-related tasks. This includes managing scope, budget, and quality control for various projects, while coordinating priorities and staffing with our Kansas City, Des Moines, Overland Park, and Oklahoma City bridge teams. As a leader, you'll mentor and coach staff, ensuring efficient resource utilization and high-quality service delivery. You'll typically oversee a team of 7-10 or more professionals. What You'll Do: Responsible for development of the project scope and fee quotation and assists in the preparation of technical proposals and contracts in accordance with HNTB's Sophisticated Contracting Approach (SCA). Serves as the primary client liaison and manages the project team to deliver the scope, schedule, and budgets to completion and to the client's satisfaction. Leads client contract scoping and negotiations. Performs technical discipline tasks including analysis, reports, design, specification, and production for assigned projects. Implements the firm's project delivery plan using HNTB's Sophisticated Delivery Approach (SDA) on each project. Leads the development and the execution of the project management plan. Supervises and mentors team to overall project objectives. Responsible for/oversees project staffing, including, but not limited to; recruitment, development, retention and succession of project staff; development of plan for project staff reporting; and support for performance and compensation reviews. Partners with Client Service Leaders and pursuit champions to assist with business development, building client relationships, and pursuit efforts for mega and super mega projects in accordance with HNTB's Sophisticated Sales Approach (SSA). Works with the project team and marketing resources to prepare appropriate proposal and presentation materials. Leads proposal development and interview presentations for strategic, mini-mega or mega projects to the client as well as general presentations within the industry and community. May be responsible for the recruitment, hiring, development and retention of staff, including development of plan for staff reporting, performance and compensation reviews, and succession. Performs other duties as assigned. What You'll Need: Bachelor's degree in Engineering and 12 years of relevant experience 4 years of successful management of engineering projects What You'll Bring: Winning, contracting, and successfully delivering 4for4 (on-time, on-budget, quality, client satisfaction) on multi-disciplined or large/complex projects. Identifying and handling risk and change management independently. Leading large teams inside and outside of HNTB using sub-consultants. Using system tools to manage, monitor, and deliver complex projects. Leading HNTB's Sophisticated processes as applicable to the project. Serving as the lead interface with the client. Deploying talent to other projects and developing successors to work with same client on other work. What We Prefer: 15 years of relevant experience Master's degree in Civil/Structural Engineering Professional Engineer (PE) certification Master's of Business Administration (MBA) Project Management Professional (PMP) Experience managing bridge projects in Missouri Additional Information Click here for benefits information: HNTB Total Rewards Click here to learn more about Equal Opportunity Employer/Disability/Veteran Visa sponsorship is not available for this position. #ET #Bridges . Locations: St. Louis, MO . . . . . . . . . . . . . . . . . . NOTICE TO THIRD-PARTY AGENCIES: HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.

Posted 30+ days ago

STV Group, Incorporated logo
STV Group, IncorporatedEye Street, WA
STV is seeking a Senior Aviation Project Manager to join our aviation team to oversee and direct airport terminal improvements in Washington, D.C. A successful candidate will need significant aviation experience and have previously managed design or construction within an active airport terminal environment. Responsibilities include: Provide project management, technical oversight and leadership for all phases of aviation projects associated with a capital improvement, including, but not limited to; business case development, stakeholder engagement, design management, design and construction procurement, permitting and federal/state approvals, scheduling, project delivery, cost and change management safety, quality control, and ORAT Provide guidance to discipline managers and contractors to address key program challenges, risk management, innovation, schedule and budget performance Provide leadership to ensure that responsibilities are accomplished to a high degree of quality which exceeds the expectation of the client Develop project level process and procedures, project controls, and governances, that align to and drive overall project goals Manage and oversee all aspects of project planning and development, including engineering and pre-construction/construction; bidding strategy; schedules; cost estimating; budget oversight; systems and facility integration; and commissioning/activation Facilitates coordination with stakeholders; airport operating divisions, airline operations, regulatory agencies and other delivery partners and oversight entities, as required Facilitates the development of the overall program schedule and oversees the integration of project level schedules Utilization of earned value management to track and manage the program and associated projects Schedule and conduct design and/or construction progress meetings Drive the planning, design, and construction deliverables to successfully meeting the deliverable dates Present progress to stakeholders and project delivery partners Use electronic tools including Primavera P6, Project Management Information Systems (PMIS), and other related software systems Coordinate maintenance of traffic and phasing plans, utility shutdown requests, impact notices, disruption notices, contingency planning and other tasks as needed Preferred Qualifications Experience in successful management of capital projects/programs of over $10M Knowledge of airport operations, design, and construction of airport facilities is required Experience in overseeing multiple construction activities concurrently as part of a complex capital infrastructure project is preferred Required Education/Accreditation Bachelor's degree, preferably in Engineering, Architecture, or Construction Management Relevant professional experience may be considered in lieu of formal education requirements, with strong preference given to candidates with project management backgrounds in construction and aviation Compensation Range: $122,944.48 - $163,925.98 Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At STV, we are fully committed to expanding our culture of diversity and inclusion, one that will reflect the clients we serve and the communities we work in, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles. STV offers the following benefits • Health insurance, including an option with a Health Savings Account • Dental insurance • Vision insurance • Flexible Spending Accounts (Healthcare, Dependent Care and Transit and Parking where applicable) • Disability insurance • Life Insurance and Accidental Death & Dismemberment • 401(k) Plan • Retirement Counseling • Employee Assistance Program • Paid Time Off (16 days) • Paid Holidays (8 days) • Back-Up Dependent Care (up to 10 days per year) • Parental Leave (up to 80 hours) • Continuing Education Program • Professional Licensure and Society Memberships STV is committed to paying all of its employees in a fair, equitable, and transparent manner. The listed pay range is STV's good-faith salary estimate for this position. Please note that the final salary offered for this position may be outside of this published range based on many factors, including but not limited to geography, education, experience, and/or certifications.

Posted 30+ days ago

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TEPCON ConstructionTempe, AZ
Electrical Project Manager Location: 2113 E. Rio Salado Parkway, Tempe, AZ 85288 Reports To: Director of Construction Operations Classification: Exempt, Full-Time ____ Why TEPCON Construction? TEPCON Construction Inc. is more than a company-it's a legacy of excellence, now proudly employee-owned (ESOP). With over two decades of success, we've built a reputation for delivering innovative construction solutions while fostering a culture centered on respect, teamwork, safety, and family values. Our team thrives on purpose-driven goals, fun, and collaboration. Are you ready to be part of a forward-thinking organization that values your contribution and supports your professional growth? Join TEPCON Construction as our Electrical Project Manager and play a critical role in shaping the built environment. ____ About the Role As an Electrical Project Manager, you will lead the planning, execution, and successful completion of electrical construction projects. You'll work with diverse teams and manage all aspects of the project life cycle to ensure it meets scope, budget, and timeline requirements while upholding TEPCON's commitment to quality and innovation. ____ Key Responsibilities Oversee all phases of electrical construction projects, from inception to completion. Develop project scopes, budgets, schedules, and milestones, ensuring alignment with company and client objectives. Collaborate with engineers, subcontractors, vendors, and clients to ensure seamless project execution. Lead, mentor, and manage teams, including in-house trades and subcontractors, to deliver exceptional results. Create conceptual estimates without full construction documents and develop scopes of work tailored to client needs. Negotiate subcontractor agreements, procure materials, and manage project financials to achieve financial goals. Conduct site visits to monitor progress, resolve issues, and ensure compliance with safety and quality standards. Foster strong relationships with owners, property managers, subcontractors, and other stakeholders. Utilize project management software and tools to maintain accurate reporting and communicate effectively with stakeholders. ____ Qualifications Experience: 5-10 years in commercial construction and project management, with specific expertise in electrical systems. Education: Bachelor's degree in Electrical Engineering, Construction Management, or a related field preferred but not required. Technical Skills: Proficiency in MS Office and project management tools (e.g., MS Project, Bluebeam); familiarity with CMiC a plus. Certifications: OSHA 30-hour preferred; PMP or CEM certifications are a bonus. Strong leadership, problem-solving, and communication skills. Proven ability to manage multiple projects, budgets, and schedules simultaneously. ____ Performance Goals Align with and embody TEPCON's core values: Respect, Teamwork, Safety, Purpose Driven, Family, and Fun. Consistently deliver projects on time and within budget. Build and sustain strong relationships with clients, vendors, and team members. Drive continuous improvement and innovation in project delivery. ____ What We Offer Employee Ownership: As an ESOP, every team member is an owner, sharing in our success. Career Growth: Opportunities for advancement and professional development. Competitive Benefits: Comprehensive compensation and benefits package. Culture of Excellence: Work in a collaborative, supportive environment that celebrates innovation and achievement. Impactful Work: Contribute to meaningful projects that positively impact communities. ____ Application Process If you are a results-oriented professional eager to make a difference in the construction industry, we want to hear from you! Submit your resume and a cover letter detailing your qualifications via our online application portal. TEPCON Construction Inc. is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and experiences. ____ Join TEPCON Construction Inc-a place where your skills, values, and aspirations align to create a fulfilling and impactful career. Let's build the future together!

Posted 30+ days ago

Marsh & McLennan Companies, Inc. logo
Marsh & McLennan Companies, Inc.Greensboro, NC
Operations Project Manager Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Operations Project Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Project Manager on the Operations team, you'll collaborate closely with internal teams, vendors, and external partners, they serve as the primary point of contact and provide strategic guidance to leadership on project prioritization and realistic execution aligned with regional and national objectives. The Operations Project Manager is a highly autonomous, strategic leader responsible for independently managing and actively participating in multiple complex regional operational projects, including agency management system conversions and business acquisition integrations. This role requires taking full ownership of project planning, scope, resource allocation, risk management, and timeline development, driving initiatives from inception through completion with minimal supervision. The Operations Project Manager engages directly in tasks such as data analysis, system configuration, process redesign, and testing, while proactively identifying potential challenges and developing solutions to ensure seamless technology transitions and operational improvements. Additionally, the role involves leading change management efforts, managing budgets, monitoring progress, and supporting post-implementation activities to foster an initiative-taking, solutions-focused environment that embraces organizational and technological change. Our future colleague. We'd love to meet you if your professional track record includes these skills: Bachelor's degree in Business Administration, Management, Information Systems, or related field; PMP or similar project management certification preferred. 3-5 years of proven project management experience, especially managing complex AMS conversions, system implementations, or large-scale acquisitions within the insurance industry. Strong leadership, initiative, and critical thinking skills; comfortable working autonomously and contributing directly to project tasks. Excellent interpersonal, verbal, and written communication skills, with the ability to influence and guide leadership and stakeholders. Proficiency in project management tools (e.g., Smartsheet, MS Project) and MS Office Suite. Deep understanding of insurance agency management systems, data migration, and operational technology. Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future. These additional qualifications are a plus, but not required to apply: Strong analytical and technical skills, with a focus on process improvement and data integrity. Experience supporting post-acquisition integration, including cultural and operational alignment. Creative problem-solver with a solutions-oriented mindset. We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work, a minimum of three days in local office Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out our website or flip through recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: Instagram Facebook X LinkedIn Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAMID #LI-Hybrid

Posted 3 weeks ago

Publix Super Markets logo
Publix Super MarketsLakeland, FL
Description The purpose of this position is to manage medium-to-high-level marketing campaigns. The incumbent uses strong project management knowledge and principles to actively manage campaigns against defined objectives and goals. As an astute problem-solver, this position continuously mitigates project development and execution risks. The incumbent develops solutions and maintains communication with internal and external project stakeholders and suppliers on project status, resourcing, opportunities, and threats to ensure projects meet objectives and are completed on time, within scope, and within budget. Responsibilities Include: managing medium to high-level (complexity, scale, strategic importance, and visibility) Marketing campaigns supporting advertising, product packaging, store environment, the weekly ad, and special projects. fostering effective team dynamics of trust, respect, and accountability through strong professional relationships and a thorough understanding of the campaign strategy and line of business being supported. leading annual and quarterly planning of marketing campaigns and special projects for assigned lines of business. This also includes management of ad hoc requests and changes to planned activities due to shifts in business priorities. engaging suppliers (advertising agencies, digital production agencies, print suppliers, etc.) to ensure adherence to established project plans. This includes managing campaign deliverables such as statements of work and requests for quotes. Additional Information Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence. Required Qualifications Bachelor's degree in Business, Marketing, Advertising, Mass Communications or equivalent experience Two years of project management experience must possess the following project knowledge: Stakeholder Management Scope Management Time Management Communications Management Risk Management ability and willingness to adjust one's style or approach in response to differing circumstances or to work in ambiguous situations ability to set priorities, plan and coordinate work activities, schedule staff, and obtain and manage resources so that work objectives are accomplished on time and within budget ability to manage time so that the priority of the activities determines the timing and amount of attention they receive ability to plan and implement effective change management strategies to ensure a smooth transition to meet business needs ability to attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as prices, quantity, weights, lists or data ability to effectively resolve problems; identify and analyze key information from multiple sources; determine the root causes and find solutions to eliminate them; proactively anticipate potential problems and implement or modify systems to prevent their occurrence ability to see and understand the bigger picture of what the organization is, where it needs to go, and how it will get there ability to develop and maintain professional, trusting, positive, and productive working relationships with associates, managers, customers, and vendors ability to persuade, convince or achieve buy-in from others proficiency in developing win-win situations and solutions between the company, vendors/suppliers, and other parties; proficiency in working with others to reach a final decision; proficiency in persuading and influencing decisions and tactics of others to achieve maximum benefit to the company; proficiency in influencing others to accept offers, ideas, etc. verbal and written communication skills basic knowledge of Microsoft Word, Excel, and PowerPoint must be available to work nights, weekends, holidays, or extended hours when needed Preferred Qualifications Master's degree in Business Administration, Marketing, Advertising, Marketing, Mass Communications, or equivalent experience Four years of project management experience in marketing Microsoft Teams and SharePoint knowledge Project Management software

Posted 2 days ago

Intercom logo
IntercomSan Francisco, CA
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We are seeking an experienced Implementation Project Manager to join our team at Intercom. In this role, you will be responsible for overseeing customers' implementation of Intercom, a leading customer messaging platform. Your primary focus will be to ensure the successful onboarding, installation, and integration of Intercom for multiple customers while driving customer satisfaction and product adoption. If you have a strong background in project management, customer success, and a passion for delivering exceptional implementation experiences, we would love to hear from you. What will I be doing? Lead end-to-end implementation programs for customers adopting Intercom, ensuring successful and timely onboarding. Define project scope, deliverables and success criteria, aligned with the customers business objectives Collaborate closely with sales, customer success, and technical teams to gather customer requirements, develop implementation plans, and define project milestones. Act as the primary point of contact for customers, providing regular project updates, addressing concerns, and managing expectations throughout the implementation process. Develop and maintain detailed project and resource plans to ensure that Intercom is implemented within the allocated budget and timeline Coordinate and facilitate project kick-off meetings, discovery sessions, and regular progress meetings with customers and internal stakeholders. Identify risks and issues that may impact the implementation program, proactively develop mitigation strategies, and escalate as needed. Collaborate with cross-functional teams, such as engineering, product management, and support, to ensure smooth technical integrations and resolve any technical challenges. Monitor and measure key implementation metrics, such as time-to-value, customer satisfaction, and adoption rates, and take corrective actions as needed to drive program success. Serve as a subject matter expert on Intercom's implementation processes, methodologies, and product capabilities, staying up-to-date with the latest features and enhancements. Continuously identify opportunities for process improvements and contribute to the development of best practices and implementation standards. What skills do I need? Bachelor's degree in a relevant field or equivalent practical experience. 5+ years experience as a program manager or project manager, preferably in the software-as-a-service (SaaS) industry. Strong understanding of customer success principles and experience driving successful customer implementations. Familiarity with Intercom, Zendesk, or similar customer messaging / customer support platforms is highly desirable. Excellent project management skills, with the ability to manage multiple complex projects simultaneously and deliver on schedule. Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. Analytical mindset with the ability to identify and mitigate risks, solve problems, and make data-driven decisions. The ability to understand and articulate technical concepts at a high level (i.e. integration and data migration) Strong leadership skills, with the ability to motivate and align cross-functional teams toward common goals. Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Passion for delivering exceptional customer experiences and driving customer success. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $148,500-$177,375. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

Posted 2 days ago

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Lockwood, Andrews & Newnam, IncDallas, TX
Apply Job Type Full-time Description In this role, you'll lead a talented team through the planning, design, and delivery of critical treatment plant projects, making sure everything runs smoothly from kickoff to completion. Along the way, you'll balance technical know-how, project leadership, and client collaboration to drive success. But we're not just looking for someone to check the boxes-we're looking for someone to bring fresh ideas to the table. Whether it's improving system efficiency, reducing lifecycle costs, or helping our clients streamline maintenance, your innovative thinking will make a real impact. Job Summary The Senior Project Manager role is responsible for managing and coordinating all project efforts to ensure effective execution. Prepares financial work plans and serves as a primary client liaison. Job Responsibilities Lead and oversee major water and wastewater infrastructure projects from initial concept through final delivery, ensuring strategic alignment with client and community goals. Drive project planning and execution, managing scopes, budgets, and schedules-while guiding your team through design and delivery phases. Serve as the primary client contact, building partnerships, managing expectations, and ensuring long-term satisfaction. Collaborate with multidisciplinary teams and subconsultants, providing direction without losing sight of technical integrity and quality. Navigate regulatory processes, coordinating with agencies to secure permits and ensure full compliance. Mentor and develop staff, offering guidance to grow the next generation of engineers and project leaders. Proactively identify project risks and opportunities, using sound judgment to make decisions that keep projects-and teams-on track. Support business development efforts, contributing to proposals, presentations, and strategic pursuits to grow LAN's presence and impact. Requirements Required Education & Experience Bachelor's or Master's degree in Engineering from an accredited university. Licensed Professional Engineer (PE) in Texas, or the ability to obtain within 6 months. 12+ years of progressive experience in water and wastewater treatment design, including leadership or task management roles. Preferred Education & Experience Proven success leading or managing treatment projects, from preliminary design through construction support. In-depth knowledge of industry standards, regulatory requirements, and best practices. A proactive mindset with a commitment to staying current on new technologies, equipment, and treatment system innovations. Strong leadership, client-facing, and communication skills, with the ability to collaborate effectively across teams and disciplines. Lockwood, Andrews & Newnam, Inc. (LAN) is an Equal Opportunity Employer and gives consideration for employment to qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, status, or local laws and to prohibit discrimination and harassment based on any of these factors. Lockwood, Andrews & Newnam, Inc., is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Human Resources Department at 713-266-6900 or by email using peopleoperations@leoadaly.com . For more information about your rights under the law, see: Know Your Rights

Posted 3 days ago

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JLLChicago, IL
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As a Project Manager for our Financial Client at JLL, you will join a progressive Financial Services Account to manage retail projects throughout the US. You'll lead cross-functional teams of design professionals, general contractors, and specialty contractors across a large geographic area, managing multiple projects simultaneously in various development phases. Your primary focus will be meeting or exceeding established goals including speed to market, project and data quality, and budget while supporting client initiatives and team objectives for continuous process improvement and career development. This role requires full accountability for end-to-end project management from initiation through financial closeout. What your day-to-day will look like: Provide hands-on management and oversight of multiple projects including new developments, renovations, modifications, consolidations, decommissions, closures, security, signage, and furniture programs Concurrently manage various project phases in multiple locations from initiation through design, planning, client approval, permit issuance, construction, and financial closeout Lead entire project teams consisting of architects, engineers, contractors, property management, real estate brokers, environmental consultants, and client stakeholders Coordinate and track general contractor RFPs, level bids, and negotiate final contract amounts Solicit and review vendor proposals, issue purchase orders, process invoices, and manage project costs throughout lifecycle Provide weekly project activity updates regarding schedule, risks, budget status, and cash flow utilizing JLL technology Oversee and prepare accurate project documentation including charters, budgets, schedules, meeting minutes, and status reports Required Qualifications: Minimum 3 years of project management experience in all aspects of design and construction Experience with project scope development, budgeting, scheduling, risk management, and contract negotiations Proficient with Microsoft Office Suite, project scheduling software, and web-based applications Familiarity with architectural drawings, furniture/fixtures/equipment, design and space planning concepts, construction costs and schedules Strong interpersonal skills and problem-solving ability with excellent verbal/written communication and presentation skills Ability to adapt and prioritize meeting deadlines in fast-paced environment Proven record of providing excellent internal and external customer service Preferred Qualifications: Bachelor's degree in engineering, architecture, construction management, or related field Architecture, Engineering, or Project Management certification Experience with Financial Services industry Knowledge of retail banking project requirements and regulations Experience managing vendors to ensure compliance with project policies and procedures Ability to manage project closeout within 90 days after completion Location: Remote with 25-50% travel Estimated compensation for this position: 72,000.00 - 97,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote -Atlanta, GA, Chicago, IL, Cincinnati, OH, Miami, FL, Minneapolis, MN If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Posted 2 days ago

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Project Manager I – Quality Control Lead

Agil3 Technology Solutions (A3T)*Ashburn, VA

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Job Description

The Project Manager I – Quality Control Lead is responsible for overseeing the quality assurance and quality control program for the contract. This role ensures that all contractor-provided services meet or exceed the performance standards and Acceptable Quality Levels (AQLs) defined in the Performance Work Statement (PWS). The Quality Control Lead manages ticket reviews, call monitoring, process audits, and continuous improvement initiatives, while supporting Program Management Reviews (PMRs) and customer satisfaction reporting.Key Responsibilities
  • Develop, implement, and maintain the Quality Control SOP in alignment with agency requirements.
  • Conduct regular quality reviews of Tier I, Tier II, and optional tasks tickets, calls, chats, and emails to ensure compliance with documented procedures.
  • Monitor and track performance against contract AQLs (e.g., First Contact Resolution, response times, resolution times, and customer satisfaction).
  • Provide daily, weekly, and monthly quality metrics to the Program Manager, Operations Manager, and agency leadership.
  • Identify performance gaps, develop corrective action plans, and monitor remediation effectiveness.
  • Lead after-action reviews for operational events (volume spikes, outages, ticket backlogs) and provide recommendations for improvement.
  • Partner with the Training Lead to align training curricula with identified quality gaps.
  • Support the Program Manager in preparing Program Management Review (PMR) materials and quality-related deliverables.
  • Manage customer feedback channels, analyze survey results, and recommend customer experience enhancements.
  • Ensure compliance with ITIL/HDI best practices, organizational SOPs, and agency quality standards.
  • Maintain audit trails and documentation of all quality reviews for government inspection.
  • Support transition activities by validating quality processes for incoming and outgoing staff.
Minimum Qualifications
  • Education: Bachelor’s degree in Business Administration, Information Technology, Quality Management, or related field. Equivalent experience may be considered.
  • Experience:
    • Minimum 4 years of quality management or IT service desk operations experience.
    • At least 3 years of experience managing quality reviews in a help desk / call center environment.
    • Familiarity with federal IT service delivery environments strongly preferred.
  • Certifications:
    • ITIL v4 Foundation (required).
    • Six Sigma Green Belt, Lean IT, or equivalent quality certification (preferred).
  • Skills:
    • Strong analytical and reporting skills; ability to interpret and present performance metrics.
    • Experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and call monitoring systems (e.g., Amazon Connect).
    • Excellent communication and collaboration skills, with ability to work across multiple teams.
    • Detail-oriented with strong problem-solving skills and a focus on continuous improvement.
Other Requirements
  • Must be a U.S. Citizen.
  • Must pass government background investigation.
  • Ability to support a 24x7x365 service desk operation, including occasional after-hours quality checks.
  • Occasional travel may be required.
Company Overview

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term & Long-Term Disability
  • 401k Retirement Savings Plan with Company Match
  • Paid Holidays
  • Paid Time Off (PTO)
  • Tuition and Professional Development Assistance
  • Parking/Travel Reimbursement (metropolitan areas)

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