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The Role

• Bring deep technical leadership to the Post‑purchase area, owning the end‑to‑end architectural direction and enabling multiple teams to move quickly and efficiently.
• Balance essential scaling of today’s systems with an iterative migration away from legacy components.
• Define contracts, events and guardrails that make our ecosystem observable, resilient and cost‑efficient, and translate operational requirements from Ops and CS into pragmatic platform improvements.
• Work with our engineering team who are based in the UK, while supporting our stakeholders on-site at our manufacturing facility and office in East Providence, Rhode Island.

Responsibilities

• Domain leadership and technical strategy: Work with other leaders in Post-purchase to define the architectural roadmap across manufacturing (IMFG, Tulip apps), fulfilment, shipping and CS tooling.
• Scale, reliability and delivery: Lead cross‑team initiatives that increase throughput and reduce cost‑to‑serve. Improve observability and operability across the flow from “buy” to “delivered,” reducing WISMO and manual interventions.
• Data and tooling coherence: Assist in enabling a 360° order view and actioning capabilities for CS and Ops by standardising data pipelines and surfacing the right aggregates in Backstage and related tools.
• Governance, facilitation and mentorship: Mentor Staff and Senior Engineers across Nexus and Forge, facilitate design reviews and workshops, resolve technical conflicts, and align stakeholders on pragmatic, high‑impact solutions.

About You

• Proven track record shaping architecture and delivery for complex post-purchase/manufacturing or adjacent domains at scale: order orchestration, manufacturing/fulfilment, shipping, returns, and CS tooling.
• Expert at designing service and event contracts, data flows and reliability patterns that enable multiple teams to ship safely and quickly.
• Skilled facilitator who can align Ops, CS, Product and Engineering, resolve technical disagreement, and translate architecture into measurable business impact. Comfortable working with remote teams across different time zones.
• Comfortable balancing migration with tactical scaling work in live systems.

Nice To Haves

• Experience with manufacturing execution systems, batching and scheduling algorithms, and warehouse/dispatch integrations.
• Prior work migrating e-commerce platforms and improving CS agent experience through unified data and actioning.

Outcomes You Will Drive

• Reliability and flow: uptime and lead‑time accuracy across post‑purchase stages.
• Faster and cheaper dispatch through automated carrier integrations and improved lead‑time logic.
• Higher manufacturing throughput via robust batching, scheduling and performance improvements in IMFG and Tulip apps.
• Coherent post‑purchase architecture and data model that accelerates migration while stabilising today’s operations.