William Penn Roofing

Leads Manager / Office Administrator

Ready to be the organizational heartbeat of a growing roofing and exterior company?

At William Penn Roofing, we pride ourselves on clear communication, strong systems, and exceptional customer experiences. We're seeking a Leads Manager & Office Administrator who is warm, organized, and proactive. Someone who enjoys talking to people, solving problems, and keeping operations running smoothly.

If you're a self-starter who thrives in a fast-paced environment, works well independently, and takes pride in helping customers and teammates, this role is a great fit.

Role Overview: Leads Manager & Office Administrator

As our Leads Manager & Office Administrator, you will manage all incoming leads, maintain CRM accuracy, and support day-to-day office operations. You'll work closely with the Business Owner, Business Manager, Sales, Marketing, and field teams to ensure leads are followed up properly, customers are supported, and nothing falls through the cracks.

This role requires strong communication skills, attention to detail, and the ability to juggle multiple priorities while maintaining a professional, positive demeanor.

Key Responsibilities

Lead Management & CRM

• Manage all incoming leads from initial contact through scheduling and follow-up.
• Follow the established lead follow-up structure and document all required lead data.
• Maintain the CRM (Pipedrive) daily, keeping all deals up to date and compliant.
• Flag missing information or issues and notify the appropriate team member.
• Track lead progress and assist with reporting and performance insights.
• Participate in weekly meetings with the Marketing team to review lead quality and trends.

Office Administration & Leadership Support

• Provide direct administrative support to the Business Owner and Business Manager.
• Schedule appointments, estimates, and internal activities.
• Assist with documentation, organization, and business processes.
• Communicate professionally with customers, staff, trade partners, and vendors
• Help resolve issues by coordinating between customers, sales, and operations.

Personality & Work Style

• Warm, friendly, and professional in all interactions.
• Maintains a calm, respectful tone with customers and team members.
• Growth-minded with a strong work ethic.
• Does not take feedback or challenges personally.
• Self-starter who works well independently
• Enjoys helping people and being a reliable point of contact.

Qualifications

• Highly organized with strong multitasking abilities
• Comfortable working with different personalities and roles.
• Strong problem-solving skills; enjoys challenges and puzzles.
• Clear written and spoken English.
• Experience with CRM systems and office software preferred.
• Ability to stay focused and efficient in a fast-paced environment.
• Experience in roofing, construction, or home services is a plus, but not required.

Compensation & Schedule

• $23/hour + performance incentives ( $1200+ per quarter)
• Full Time 

Benefits

• Paid training and onboarding
• Paid time off and holidays
• Health insurance eligibility after 90 days
• Yearly raises and growth opportunities
• Supportive, team-oriented work environment