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Service Office Manager
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Overview
Job Description
A well-established distributor and service provider in the commercial and industrial equipment industry is hiring a Service Office Manager to lead the dispatch operation at one of its service centers. You will manage the team of dispatchers and service coordinators who schedule and deploy field technicians to commercial customer sites, and you will own the outcomes that follow from those decisions: technician utilization, response time on emergency calls, preventive maintenance completion, and the speed at which completed work converts to an invoice.
This is an office leadership seat, not a desk. You are the operational counterpart to the Field Service Manager, who owns the technical side of the business, and partners closely with the Branch Manager, who is responsible for the full operation. If you are the person who can look at a dispatch board and see the wasted windshield time, the tech sent without the right part, the aging WIP, and the quote that never got followed up on, this is your seat.
This position is fully on-site. The dispatch function runs from the service center office, in direct daily contact with the field team, the parts counter, and walk-in and phone customer traffic.
What You Will Own
Leading the Dispatch Team
Scheduling & Dispatch Optimization
Work Order & Revenue Cycle
Customer Experience
Requirements
Required
5+ years in dispatch, service operations, or service administration within a field-service environment — power generation, heavy equipment, material handling, HVAC, industrial distribution, fleet, or a comparable technical service business.Preferred
Experience managing warranty claim workflows with an OEM.Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Compensation: $60-75k base salary + bonus ($5K)
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