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Office Manager - Pediatric Practice
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Job Description
Job Title: Office Manager – Pediatric Practice
Position Summary
The Office Manager is responsible for overseeing the daily administrative and operational functions of a pediatric medical practice. This role ensures efficient front- and back-office operations, excellent patient and family experiences, regulatory compliance, and effective staff management while supporting the physicians and clinical team.
Key Responsibilities
Practice Operations
- Manage daily office operations to ensure smooth patient flow and efficient scheduling
- Oversee front desk, billing, medical records, and administrative workflows
- Maintain office policies, procedures, and standard operating protocols
- Coordinate office supplies, equipment, and vendor relationships
Staff Management
- Supervise, train, and evaluate administrative and support staff
- Create staff schedules and manage time-off requests
- Foster a positive, family-centered work environment
- Address performance issues and support professional development
Patient Experience
- Ensure exceptional customer service for patients and families
- Resolve patient concerns and service issues promptly and professionally
- Support a welcoming, child-friendly office environment
Financial & Billing Oversight
- Oversee billing, coding, and insurance verification processes
- Monitor accounts receivable, collections, and denial management
- Prepare reports on productivity, revenue, and operational performance
- Assist with budgeting and expense management
Compliance & Quality
- Ensure compliance with HIPAA, OSHA, CLIA, and pediatric-specific regulations
- Maintain accurate records and support audits and inspections
- Implement quality improvement initiatives and best practices
Technology & Systems
- Manage practice management and EHR systems
- Coordinate system updates, training, and troubleshooting
- Ensure data accuracy and security
Qualifications
Required
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- 3–5 years of healthcare office management or supervisory experience
- Strong knowledge of medical billing, insurance, and revenue cycle processes
- Proficiency with EHR and practice management systems
- Excellent communication, organizational, and leadership skills
Preferred
- Experience in a pediatric or family medicine practice
- Knowledge of pediatric immunization schedules and workflows
- Certified Medical Practice Executive (CMPE) or similar credential
Skills & Competencies
- Leadership and team development
- Problem-solving and conflict resolution
- Attention to detail and organization
- Compassionate, family-focused approach
- Ability to multitask in a fast-paced environment
Work Environment
- Outpatient pediatric medical office
- Frequent interaction with children, parents, and caregivers
- Occasional lifting of office supplies or records
Compensation & Benefits
- Competitive salary based on experience
- Medical, dental, and vision benefits
- Paid time off and holidays
- Retirement plan options
Professional development opportunities
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