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Bilingual Office Manager
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Job Description
Position: Bilingual Office Manager
Setting: Full Time / In Clinic
About the Company:At The SPEAK Center we believe that communication is an integral part of our lives and should be accessible to everyone. Our mission is to provide quality life-changing therapy to all. We offer clinic based, school-based and in-home speech and occupational therapy services throughout the valley. The SPEAK Center is based out of Chandler, AZ. We are looking for a full time bilingual Office Manager to join our small but mighty team!
About the Role:The Office Manager is responsible for office manager duties in a practice using specific knowledge of medical terminology and clinic procedures. The ideal candidate will lead daily operations along with helping to create a unique experience and customized value proposition for our patients. This individual will be a strong communicator via telephone, email, and in person as the first line of contact between patients and the office.
Responsibilities
- Effectively manage office operations, processes, staff scheduling, and assure excellent SPEAK Center brand experience for all.
- Answer telephones and direct calls to appropriate staff.
- Assist with scheduling appointments.
- Manage patient authorizations.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Maintain medical records, technical library, or correspondence files.
- Receive and route messages or documents to appropriate staff.
- Send documents, case histories, or forms, such as intake or insurance forms and maintain them securely.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Maintain therapist certification records and update as needed.
- Compile and record medical charts, reports, or correspondence, using a computer or related digital devices.
- All other duties as assigned.
- Oversee and enable effective and efficient office operations.
- Answer telephones to direct calls or provide information; maintain medical records; transcribe spoken or written information, compile data or documentation.
- Schedule appointments, prepare documentation for contracts, transactions, or regulatory compliance; send information, materials or documentation.
- Greet customers, patrons, or visitors, refer customers to appropriate personnel, relay information between personnel.
- Operate office equipment, collect deposits, payments or fees.
- Maintain financial or account records, arrange services or reservations for patrons, prepare business correspondence, order materials, supplies, or equipment.
Requirements:
- Bilingual (English and Spanish) experience is required.
- Bachelor's degree in healthcare administration preferred or equivalent Medical Office Manager certification preferred.
- Previous work-related skills, knowledge, and 3+ years of experience in a clinical environment.
- Experience working with children.
- Proficient in technology and digital tools such as Google Suite, Excel, etc..
- Experience managing electronic medical records.
- Must have a high level of accuracy.
Success Factors / Job Competencies
- Working with computers – Using computers and computer systems (including hardware and software) program, enter data, or process information.
- Performing for or working directly with the public – Performing for people or dealing directly with the public. This includes serving customers, receiving clients or guests.
- Making decisions and solving problems – Analyzing information and evaluating results to choose the best solution and solve problems.
- Organizing, planning, and prioritizing work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Resolving conflicts and negotiating with patients – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Performance Standards
- Being honest and ethical.
- Willingness to be accountable for results.
- Being careful about detail and thorough in completing work tasks.
- Maintaining a professional work environment.
- Being sensitive to others' needs and feelings, while being understanding and helpful on the job.
- Willingness to take on responsibilities and challenges.
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