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Business Analyst (QCO) - Strategic Implementation & Field Liaison
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Job Description
Principal duties and responsibilities:
- Conduct insightful stakeholder interviews to extract vision and translate it into actionable workflows and Requirements Traceability Matrices (RTMs)
- Collaborate cross-functionally to define, map, and validate end-to-end processes
- Document high-quality, intuitive process and data flows using Visio
- Provide ad hoc data analysis to support business analysis, Change Management, and delivering a data driven solution.
- Assist in defining testing scenarios, conducting testing, and validating business requirements
- Support software implementation efforts, from persona definition to user engagement and field adoption
- Support development of communications for both end users and executive level audiences
- Act as a friendly ambassador for both the product and the end users—supporting tech adoption, surfacing practical insights, and lead with empathy on reported issues.
- Create content to communicate all aspects of the project. This may include infographics, posters, video, flow charts, etc.
Minimum experience and required skills:
- Training in Lean or Six Sigma methodologies
- Familiarity with Agile development environments
- PMI-PBA or similar business analysis certification
- Experience navigating cross-functional teams and complex stakeholder landscapes
- Background in audience engagement, solution marketing and promotion,
- Experience with content development tools such as Canva, Photoshop, Miro, or any video edition software, e.g., Adobe-Premier Pro, Ispring, etc.
Preferred experience and skills:
- Experience with Comply365 implementation
- Proven experience in process design, documentation, and stakeholder facilitation
- Demonstrated ability to ask the right questions and align with business goals
- Strong command of Visio for process mapping
- Background in organizational transformation and software implementation projects
- Proficiency in Excel, Word, and documentation best practices (excel assessment may be administrated as part of interview process)
- Comfortable working in the field and supporting adoption efforts with a human-centric approach
- Eager to learn, adaptable, and thrives in a fast-paced, collaborative environment
Substitutions:
- A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
- An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
- A master’s degree in a related subject substitutes for two (2) years of general experience.
- A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
Minimum education:
- A bachelor's degree from an accredited institution.
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