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• Meet and greet customers upon entry to the M&FRC and provide immediate assistance
• Answer the M&FRC main phone line within 3 rings and direct calls to the appropriate staff member
• Ensure all customers sign in to document usage of computers in the Customer Resource Center
• Provide Customer Resource Center orientations for walk-in customers and workshop participants

• Perform data entry using Air Force Family Integrated Results and Statistical Tracking (AFFIRST) or other designated Department of Defense database as required
• Maintain workshop schedules in AFFIRST and register participants for M&FRC classes, events and briefings
• Use Microsoft Excel worksheets to maintain and transfer data to AFFIRST or other designated database
• Conduct weekly checks of client computer usage and report improper computer use

• Assist customers with technical questions on use of computers and computer programs
• Contact the Creech Communication Help Desk or create a Help Desk ticket for issues not rectified by the contractor
• Troubleshoot computers, printers and scanners including loading paper, clearing paper jams and changing toner

• Maintain the reference library including books, CDs, websites and other resources
• Catalog new materials within one week of receipt into AFFIRST and recommend additional resources for ordering
• Track materials and equipment by checking resources in and out through AFFIRST and following up on overdue items

• Keep the Customer Resource Center neat and organized
• Update brochure racks and bulletin boards with M&FRC information
• Create and update marketing materials using Microsoft Word, PowerPoint and Publisher as needed
• Prepare and duplicate worksheets and other documents and assist in assembling class materials
• Set up the classroom for M&FRC classes and restore configuration and orderliness following classes when requested

• Develop and publicize a monthly M&FRC events calendar using Microsoft Publisher when requested
• Deliver posters on base and update dining facility tabletop holders by the last duty day of the prior month
• Check the M&FRC mailbox weekly and distribute mail
• Support kitchen details when necessary

• Knowledge of Microsoft Windows and Microsoft Office Suite (e.g., Word, PowerPoint, Excel, and Publisher)
• Knowledge of correct grammar, spelling, punctuation, capitalization, and format
• Ability to communicate effectively, both orally and in writing, using tact and courtesy
• Must be able to read, write, speak, and understand English
• Ability to become proficient in the AFFIRST database

• At least 1 year of related experience in a customer service environment

• High school diploma required
• Undergraduate degree preferred

• Creech AFB, NV 89018

• Telework is not authorized

• U.S. citizenship is required as it supports the U.S. federal government

• U.S. Air Force (USAF)

• Travel is not required

• Monday–Friday, 0730–1630, excluding federal holidays

• Employment Classification Eligibility — Nonexempt

• Not eligible for relocation benefits

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