Business Administration Jobs 2026 (Now Hiring) – Smart Auto Apply

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches.  Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives.  

DUTIES and RESPONSIBILITIESPeople Management and Communication

Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures 

Lead, mentor, and supervise a team of Support and Service Professionals  

Promote cross-training, learning, development and recognition of Service and Support Professionals within the market  

Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals  

Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution 

Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls 

Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs    

Manage and oversee Support Professionals coverage for Financial Advisors in the Branch 

Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements 

Promote a branch culture that’s consistent with the Firm’s core values, including championing  

diversity and inclusion  

Operational Oversight 

Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies 

Facilitate and manage resolution of client inquiries/requests 

Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates 

Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies 

Additional operational oversight may be required 

Administer other duties as delegated by the Market Business Service Officer EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLSEducation and/or Experience 

Bachelor’s degree required or equivalent education  

Previous industry experience 

Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required 

Other licenses as required for the role or by management Knowledge/Skills 

Effective written and verbal communication skills 

Strong attention to detail 

Ability to prioritize and resolve complex needs and escalate as necessary 

Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies 

Evidence of strong leadership and talent development capabilities  

Previous supervisory experience preferred 

Exceptional organizational and time management skills 

Exceptional conflict resolution skills 

Ability to manage relationships, motivate and lead groups of people at various levels throughout the market 

Knowledge of Firm’s Risk & Compliance policies 

Ability to think strategically Reports to Market Business Service Officer 

Direct reports: 

Support Professionals 

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  

Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.