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Job Description
Why join CompuNet?
CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.
We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.
What You’ll do
We are currently seeking a Product Operations Lead to oversee day-to-day operations of product order management. The Product Operations Lead will support and provide guidance to other Product Operations team members. We're looking for a candidate that is highly detail oriented, flexible and open to growth, and has strong communication and leadership skills. Day-to-day responsibilities may include:
- Providing oversight of the processing and invoicing of product orders
- Refining current processes to improve efficiencies
- Being the subject matter expert for internal applications and tools
- Maintaining process documentation
- Providing training for new hires on the Product Operations team and in other departments
- Providing guidance and oversight on daily tasks of the Product Operations team
- Verifying and auditing purchase orders, notifying the project team about delivery and release as ready to invoice
- Tracking order processing, distribution and shipment and assigning tracking information
- Tracking RMAs and credit memos to update project notes
- Matching invoices to purchase orders, auditing for approvals, coding and proper documentation, and ensuring invoices are filed quickly and accurately
- Monitoring orders for delays and notifying the Account Manager to help resolve any identified issues
- Working with other internal teams for vendor invoice processing of non-hardware items
- Coordinating with other internal teams and performing system testing and troubleshooting as system updates or changes are implemented
Who you are
You are a strong team player that is invested in helping your team succeed and contributing to a great company culture. You have the following knowledge, skills, abilities and/or education:
- High level of accuracy and attention to detail
- ConnectWise or experience with other business automation solutions
- Experience with internal order management functions, status updates and invoicing
- Excellent organization, time management and independent work skills
- Excellent oral and written communication skills
- Ability to lead a team to achieve productivity metrics and results
- Advanced proficiency with general computer applications (Outlook, Teams, Excel, Word, PowerPoint)
- Ability to work in a team environment
Who we are
CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.