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Supportability Product Specialist, Supportability And Support Platforms-logo
Supportability Product Specialist, Supportability And Support Platforms
DataBricksMountain View, CA
CSQ226R164 Location: San Francisco or Mountain View At Databricks, we are passionate about enabling data teams to solve the world's toughest problems - from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers and customer-obsessed, we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. More about the team: The Supportability and Support Platforms (SSP) team focuses on improving the overall support experience for Databricks customers. Our mission is to enhance product supportability and streamline support capabilities, ensuring efficient and high-quality issue resolution. We aim to minimize customer friction by proactively addressing common issues and empowering our support teams with the best tools and processes. We are also Customer Zero for Databricks and use our Data and AI platforms to define how Support should be done in the era of Big Data and Gen AI. You will play a crucial role in driving these initiatives, working closely with engineering, support, and data science teams to deliver impactful solutions. As a Supportability Specialist, you will be responsible for driving the product vision and roadmap for improving supportability and support platforms. You will analyze customer support cases, identify key friction points, and develop strategies to enhance product serviceability. Your work will involve prioritizing feature requests, developing automation tools, and creating training materials to empower our support teams. You will also work on reducing customer pain points by improving product documentation, error messages, and self-service capabilities. The impact you will have: Drive the product vision and roadmap for Supportability and Support Platforms, focusing on improving product serviceability and support efficiency. Analyze customer support cases to identify key friction points and drive product improvements that reduce case volume and time to resolution. Develop and prioritize feature requests for product telemetry, observability, debuggability, and automation, collaborating with product engineering teams. Design and build tools and automation to optimize support processes and boost support engineer productivity. Create and implement knowledge management, training plans and best practices to enhance support team expertise and proficiency. Drive the offloading of appropriate service tasks from engineering to support teams, ensuring proper training and risk mitigation. Work with Data Science to analyze case data and identify patterns, driving improvements in product and support processes. Improve the containment rates of Databricks Assistant (GenAI Agentic Support Experience) by improving issue understanding and response generation and also improve Assistant to human agent handoff. Collaborate with cross-functional teams, including engineering, support, and data science, to deliver impactful solutions. Act as the voice of the customer, integrating user feedback and support team insights to drive product improvements. What we look for: 5+ years of experience as a Product Manager working on platform products, ideally within support or serviceability domains. Experience working with support operations and understanding the challenges faced by support teams. Strong analytical skills, with the ability to analyze case data and identify trends and patterns. Experience with data, AI, and cloud systems. Familiarity with tools like Salesforce and Jira. Ability to develop and drive product roadmaps based on customer and support team needs. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Passion for improving customer experience and empowering support teams. Experience programming in Python and Notebooks is a plus.

Posted 2 weeks ago

Foia Disclosure Product Manager-logo
Foia Disclosure Product Manager
Contact Government ServicesSan Antonio, TX
FOIA Disclosure Product Manager Employment Type: Full-Time, Experienced /p> Department: Information Technology CGS is seeking a FOIA Disclosure Product Manager to join our team supporting the IT mission of a large federal agency. This position will allow candidates to demonstrate expertise in performing product management and product marketing tasks. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Drive the SecureRelease product and business-planning process across cross-functional teams of the company Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective Assess current competitor offerings, seeking opportunities for differentiation Analyze product requirements and develop appropriate programs to ensure they're successfully achieved Develop, implement, and maintain production timelines across multiple departments Drive the execution of the SecureRelease product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization Develop product positioning and messaging that differentiates Deloitte and its features across primary market segments Manage and deliver Release Notes Schedule walkthroughs Manage client notifications Schedule product deployment Manage the feature requests queue and priorities Qualifications: Bachelor's degree in product design or engineering Strong experience in a dynamic product management role Proven experience overseeing all elements of the product development lifecycle Highly effective cross-functional team management Previous experience delivering finely-tuned product marketing strategies Exceptional writing and editing skills combined with strong presentation and public speaking skills Ideally, you will also have: Master's degree in product design or engineering Previous software and web development experience Proven experience working as a product developer in a non-managerial role Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $116,480 - $158,080 a year

Posted 30+ days ago

Product Manager-logo
Product Manager
Rehau, Inc.Leesburg, VA
REHAU Building Solutions is a leading international polymer manufacturer seeking an ambitious and experienced Product Manager for its Building Solutions Division at our Head Office in Leesburg, VA. The Product Manager will conceive, deliver, and lead new product developments to support our growth and expansion in the building and construction segment. This position will work closely with engineering, marketing, and sales teams, so a strong technical or commercial background in the construction industry is desirable. Key Responsibilities: Innovate and Develop: Investigate and develop new programs and products in the construction industry. Market Analysis: Conduct market research and marketing analysis on new products. Strategic Reporting: Report findings and recommendations to Senior Management through comprehensive business plans and case studies. Project Coordination: Coordinate new program/product developments in accordance with company procedures. Project Leadership: Lead projects including objectives, milestones, budgets, and timelines from concept to launch. Qualifications: Bachelor's degree in Business or a related field. Minimum of 3 years of experience as a business/market analyst and/or new program/product development. Experience in B2B, preferably in construction, building products, or manufacturing. Data-driven with the ability to analyze, interpret data, and present results to senior management. Experience in marketing, business development, or customer interaction is a plus. Exceptional communication skills with the ability to convey information to colleagues at all levels. Excellent project management skills with the ability to prioritize and meet deadlines. Personal Attributes: Self-motivated, adaptable to change, and works well in a team environment. Compensation and Benefits: A candidate's final salary offer will be based on their skills, education, experience, and geographic location. Total compensation may also include bonuses consistent with REHAU's corporate bonus plan. Additionally, subject to applicable eligibility requirements, we offer full-time employees a variety of benefits including: Medical, dental and vision insurance 401(K) with 4% company match Tuition reimbursement Generous paid time off (PTO), plus 11 holidays per calendar year. Be yourself: We mean it. We hire individuals based on their unique, remarkable qualities. Your one-of-a-kind mindset gives us unbelievable strength. Our work teams come from many corners of the globe and diverse walks of life. Age, disability, national origin, sexual orientation and gender identity shouldn't keep you from reaching that highest plateau. Come as you are to our judgement-free zone.

Posted 6 days ago

Associate Product Manager - Consumables (Cpg)-logo
Associate Product Manager - Consumables (Cpg)
Medifast, IncBaltimore, MD
About The Opportunity At Medifast, our team members are relentless in our mission of driving Lifelong Transformation, Making a Healthy Lifestyle Second Nature. When you join Medifast, you become part of a dynamic, fast-growing community of highly motivated, like-hearted people who share a passion for promoting health and wellness. Just as OPTAVIA Coaches inspire Clients to reach their personal wellness goals, at Medifast, we inspire each other to bring our best to work each day to further our shared mission. If you want to build a rewarding career that makes lives better on a daily basis, Medifast may be the perfect place for you. Overview Of Position The Associate Product Manager, Consumables supports the development and execution of the company's product strategy from innovation through commercialization to product lifecycle and portfolio management. The Associate Product Manager, Consumables works in partnership with R & D, Scientific & Clinical Affairs, Marketing, Supply Chain, Finance, and others. II. Job Responsibilities Supports product lifecycle management for OPTAVIA product portfolio, inclusive of strategic planning and research, business case development, product positioning, pricing, packaging, commercialization, and launch. Understands competitive landscape and customer feedback and applies key insights to enhance product portfolio. Analyzes data and reports on product portfolio performance and translates learnings into actionable recommendations to drive business growth. Influences evolution of OPTAVIA's product portfolio and funnel within company's strategic priorities. Prepares and delivers ongoing business updates and reports, including monthly business reviews on active projects to senior leadership. Supports and participates in consumer and industry research projects, as needed, to provide key learnings and strategic implications for new product introductions. Identifies products for discontinuation and manages SKU rationalization process. Collaborates with cross-functional teams to develop and execute go-to-market strategies for new product launches. Supports Director, Consumable Product & Plan Management in other duties as assigned. III. Scope The Associate Product Manager, Consumables will report to the Director, Consumable Products & Plan Management and will have no direct reports. IV. Knowledge, Education, Skills & Abilities Bachelor's degree in marketing or business. 1-3 years' experience in product portfolio management/product marketing/brand management. Consumer packaged goods (CPG) experience. Passion for health and wellness. Experience managing products from development through launch. Demonstrated success defining and launching products. Experience leading cross-functional teams and proven ability to build strong relationships. Must demonstrate initiative and the ability to manage multiple assignments and competing priorities in a timely manner and with little supervision. Strong attention to detail. Ability to problem solve and find alternate solutions to keep projects on track and on strategy Adaptive to the needs of the business and ability to pivot. Passionate about delivering brand growth and driving company mission forward. Ability to master relationships and demonstrate accountability, balancing short-term and long-term goals. Excellent communication skills including written, oral, and presentation. Proficient in Microsoft PowerPoint, Word, and Excel. Exceptional analytical capabilities. Bonus, but not required: MBA Stage-gate experience At Medifast, Relationships Are At The Center Of What We Do! We thrive by elevating our connections with one another as well as with our Coaches & Clients. We believe that everyone has the potential to be OUTSTANDING. The Medifast culture is built on seven core values: integrity, courage, teaming, accountability, empowerment, partnership and diversity. These values aren't just words on a page - they are celebrated as a core part of the company's philosophy. We Lead By… Mastering Relationships: We build trust, promote collaboration and we are reliable. Being Innovative: We strive to improve things in our areas of influence; test, refine and expand within the business strategy; and reach beyond real and perceived boundaries. Simplifying: We are committed to making things measurable, repeatable and scalable; focusing on outcomes not activities; and eliminating complexity to increase focus. Anticipating: We predict long-term business and organizational needs; challenge assumptions; and expect and prepare for the unexpected. More About Medifast Medifast (NYSE: MED) is the 40+ year old health and wellness company known for its habit-based and coach-guided lifestyle solution OPTAVIA , which provides people with a simple, yet comprehensive approach to address obesity and support a healthy life. OPTAVIA provides unparalleled coaching support along with community, tailored nutrition and healthy habits, and empowers people to master their weight loss journey through each stage of life. Through the company's collaboration with national virtual primary care provider LifeMD (Nasdaq: LFMD) and its affiliated medical group, customers now have access to GLP-1 medications where clinically appropriate. Medifast remains committed to its mission of offering Lifelong Transformation, Making a Healthy Lifestyle Second Nature. Visit MedifastInc.com and OPTAVIA .com for more information and follow @Medifast on X and LinkedIn . Thank you for taking the time to learn more about Medifast. High111 #LI-DG1

Posted 1 week ago

Fresh Product Specialist-logo
Fresh Product Specialist
US Foods Holding Corp.Phoenix, AZ
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! The primary purpose of this position is to increase sales and penetration of our fresh categories, which includes produce as well as COP (protein items) by providing category expertise and selling both independently and jointly with Territory Managers (TMs) through the following: consultative services to aid customers through improved utilization of the fresh categories; sous training; conducting product demonstrations to increase category and product knowledge. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for driving penetration and growth of assigned categories through consultative sales activities with targeted customers both independently and with Territory Managers. Provide product expertise and sales support for all aspects of the category including promotional opportunities, product information, suggested pricing, competitive information, and menu ideas prioritized for top penetration opportunities to achieve Division case growth objectives for category, as well as, realize Exclusive Brand (EB) conversion opportunities. Drive KPIs across fresh categories (including sales case growth, category penetration, EB penetration, and TM feedback) and competitive market pricing; work with TMs to refine product offering, order guides and potential pricing for new accounts. Support category specific product conversion activities, and new item sales opportunities based upon product margins, features and benefits. Assist TMs in opening new accounts with highest potential; accompany TMs on high potential accounts' visits to provide specific product expertise. Train TMs, focusing on top penetration priorities and utilizing hands-on product and printed materials during monthly sales meetings and one-on-one opportunities in the field; coach TMs during ride-alongs. Develop and present selling and relevant training materials in conjunction with Category Management and Training functions. Demonstrate product use and/or menu applications at Division and Customer locations providing consulting expertise to customers on the key product considerations, product features/benefits and usage/preparation of the product. Assist in category growth by acquiring and providing marketing intelligence and customer feedback on product offerings, pricing, trends and innovations in the market; provide input into marketing / selling materials and events at the Division and assist Category Management with sourcing and inventory requirements. Promote and provide business solutions to top customers, passing potential leads to Business Solutions' team and facilitating a smooth transition. Answer (limited) product questions from the TMs via phone or email. Provide (limited) support to TMs in selling activities for non-prioritized opportunities. Other duties assigned by manager. EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status* SUPERVISION None RELATIONSHIPS Internal: Category Management, Sales (TMs, DSMs, RSMs, VP Sales), Chef, Sr. Pricing Analyst External: Customers, Vendors QUALIFICATIONS Education/Training: High School diploma or equivalent required; Bachelor's degree preferred. Related Experience: 5 years experience in Produce and COP category; must possess deep, comprehensive product knowledge; culinary training beneficial. Knowledge/Skills/Abilities: Consultative selling skills preferred. Possesses strong verbal and written communication skills, as well as solid interpersonal, presentation and training skills required. Foodservice experience preferred, but not required. Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $55,000 - $90,000 EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*

Posted 30+ days ago

Staff Software Engineer, Gameplay - Unpublished R&D Product-logo
Staff Software Engineer, Gameplay - Unpublished R&D Product
Riot GamesLos Angeles, CA
Riot engineers bring deep knowledge of specific technical areas but also value the opportunity to work in a variety of broader domains. As a Staff Software Engineer, you'll also dive into projects that focus on team cohesiveness and cross-team objectives. You'll drive gameplay features and provide other engineers with a clear illustration of extraordinary engineering. As a Staff Software Engineer on the Riot Discovery Studio, you will work to craft gameplay systems and features including combat, movement, progression systems, and other related features. You will work in a small team alongside a product lead, designers, artists, and other engineers to answer fundamental product questions and build experiences that will fulfill our players' imaginative dreams. The ideal candidate is passionate, driven, and wants to guide the technical vision of this area of the game. You will report to the Engineering Manager of the project. Responsibilities: Identify, prioritize, and implement game systems and engine features in a new title Collaborate with product and discipline leads to identify focus areas, handoff points, and provide the best solution for the development phase Lead and contribute to architecture requirements, technical design, and implementation for relevant systems Help shape the technical direction and standards for the team As development advances into full production, iterate on robust, scalable, and performant solutions. Mentor other engineers on the team in all aspects of game development Required Qualifications: 8+ years of development experience in the game industry as a gameplay software engineer Fluency in C or C++ Work on at least 1 shipped game title Strong knowledge of common game and software design patterns Excellent debugging skills Experience collaborating with teammates across multiple disciplines Product sense, pragmatism, and player empathy in making tech decisions Experience working with UE4 or UE5 Experience with the prototyping and pre-production phases of game development Desired Qualifications: Experience with visual scripting systems Experience working with mid-sized engineering teams Experience with agile development For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you! Our Perks: Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information. At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you're working directly on a new player-facing experience or you're supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we're better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we're looking forward to your application. It's our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act. Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories: Safeguarding confidential and sensitive Company data Communication with others, including Rioters and third parties such as vendors, and/or players, including minors Accessing Company assets, secure digital systems, and networks Ensuring a safe interactive environment for players and other Rioters These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

Posted 2 days ago

Product Analyst-logo
Product Analyst
Toyota Motor CompanyPlano, TX
Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. This position is an on-site role based in Plano, TX Who We're Looking For As a Product Analyst, you'll support the design and delivery of foundational capabilities within our internal cloud platform. Working alongside senior product leaders and engineering teams, you'll help analyze, document, and communicate infrastructure features that enable application delivery, governance, and automation in the Cloud Landing Zone. This is a growth-oriented opportunity for someone who is analytical, highly organized, and eager to build product and technical fluency. You'll gain hands-on experience in enterprise platform development, cloud infrastructure, and modern product practices while strengthening your ability to support feature development and cross-functional collaboration. What You'll Do Partner with product and engineering leads to analyze user problems and break them down into clear, actionable feature components Create and maintain high-quality product documentation, including feature definitions, acceptance criteria, success metrics, and user stories Support sprint planning, backlog grooming, and ongoing status reporting to promote alignment across teams Ensure that governance, tagging, and compliance considerations are identified early in the product development cycle Assist in preparing technical handoff materials and readiness documentation for new platform features Coordinate feedback loops with stakeholders and translate findings into product improvement recommendations Collaborate across engineering, governance, and enablement teams to ensure cohesive and consistent platform experiences What You Bring 1-3 years of experience in product analysis, technical project coordination, or digital operations Excellent writing and synthesis skills - able to convert complex inputs into clear and structured documentation A collaborative and proactive mindset, with the ability to thrive in fast-paced and ambiguous environments Interest in cloud platforms, infrastructure-as-code, and DevOps principles (hands-on experience not required, but growth in these areas is expected) Familiarity with tools such as JIRA, Confluence, Lucid, Figma, or similar Strong attention to detail while maintaining a focus on the overall user experience Bonus: Exposure to Agile development methodologies, Terraform, or AWS concepts What we'll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: A work environment built on teamwork, flexibility, and respect. Professional growth and development programs to help advance your career, as well as tuition reimbursement. Team Member Vehicle Purchase Discount Toyota Team Member Lease Vehicle Program (if applicable) Comprehensive health care and wellness plans for your entire family. Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute. Paid holidays and paid time off. Referral services related to prenatal services, adoption, childcare, schools, and more. Tax advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA) Relocation assistance (if applicable). Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.

Posted 1 week ago

Associate Product Development Scientist-logo
Associate Product Development Scientist
Sargento Foods Inc.Elkhart Lake, WI
The Associate Product Development Scientist relates to a wide range of technical skill functions and many non-technical company functions. This is an entry level development role where the individual possesses a basic understanding of food science principles, practices, and procedures. Applies scientific and engineering principles in research, development, production technology, quality control, packaging, processing, and utilization of foods by performing the following duties. Your Story. The Associate Product Development Scientist relates to a wide range of technical skill functions and many non-technical company functions. This is an entry level development role where the individual possesses a basic understanding of food science principles, practices, and procedures. You will apply scientific and engineering principles in research, development, production technology, quality control, packaging, processing, and utilization of foods by performing the following duties. Your Passion. Our Culture. At Sargento, you work for a company you believe in, with a family of people who believe in you. Our culture stems from a simple premise: Hire good people and treat them like family. At Sargento, you can make decisions based on how they affect people as well as the long-term health of our company. You will be encouraged to make a meaningful difference in the community, in the company and in your career. With diverse experiences and tools to learn and develop, you can transform your aspirations into reality. If you're ready for the right place to belong and grow your career, you can find it here. Benefits that set us apart. Comprehensive medical including Fertility, Adoption benefits, Dental, and Vision Insurance Flexible Work Week Hybrid work schedule- Onsite Tuesday- Thursday with the option to work remotely Monday and Friday Compressed work week- Option of ½ day Friday Onsite Health & Wellness Center Employer 401K contribution in the top 1% of the nation Relocation Assistance Tuition Assistance Access to Employee Store What You Do. Conducts product research and development of foods under close supervision. Maintains written technical documentation, and product and process specifications. Participate in cross-functional teams charged with the development of new business opportunities. Develops cross-functional relationships. Collaborates with internal (manufacturing, engineering, marketing, quality systems, procurement) and external (suppliers, consultants) functional experts to help resolve issues. Recommends technical direction to management. Performs a variety of routine scientific tasks that provide experience and familiarization with the scientific and other functional areas, and with the methods, practices, and programs. Learns methods to improve quality of foods such as flavor, color, texture, nutritional value, convenience, or physical, chemical, and microbiological composition of foods and applies to assigned projects. Studies food standards, safety and sanitary regulations, good manufacturing practices and supply specifications to ensure projects meet applicable standards. May assist or lead testing new products in test kitchen, developing specific processing methods in laboratory pilot plant and scaling of products in manufacturing facilities. May coordinate work of technicians and others who assist in specific assignments. No direct supervision of employees. Current/valid driver's license. Up to 20% travel. Your Education and Experience. Bachelor of Science degree (BS) in Food Science; or equivalent BS degree with at least two plus years of relevant experience in food industry. Our Story. With over 2,400+ employees and net sales of nearly $1.8 billion, Sargento is a family-owned company that has been a leader in cheese for more than 70 years. We created the world's first, successful pre-packaged sliced and shredded natural cheeses. Sargento is based in Plymouth, Wisconsin, where we manufacture and market shredded, sliced and snack natural cheese products, as well as ingredients and sauces. Sargento is known for the exceptional quality of our products and for product design, packaging and merchandising innovations that have transformed our industry. To learn more about our culture and values, please visit our website at https://careers.sargento.com/us/en . Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Posted 1 day ago

Product Lifecycle Marketing Manager-logo
Product Lifecycle Marketing Manager
AltruistLos Angeles, CA
About Altruist Altruist is the modern custodian built exclusively for independent financial advisors that combines a self-clearing brokerage firm with intuitive software for account opening, trading, reporting, and billing - all in one streamlined solution. Financial advisors across the U.S. have partnered with Altruist to reduce costs, save time, grow their business, and provide better outcomes for their clients. Our mission is to make financial advice better, more affordable, and accessible to everyone - but we can't do it alone. We're seeking exceptional talent to join our team. That's where you come in! If you're passionate about challenging the status quo and making a meaningful impact in the financial advice industry, we'd love to meet you! But first, our values Kindness- Kindness doesn't just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully. Brilliance- Humility is the skill we're most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one. Grit- When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it's hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles. The opportunity Altruist is in the midst of an exceptional growth phase and we're excited to hire a Product Lifecycle Marketing Manager to join our growing Marketing team. This role sits at the intersection of marketing, product, sales, and customer success, focused on improving customer conversion and product adoption through middle- and bottom-funnel strategies. You'll be responsible for driving measurable business impact-ensuring our products reach the right advisors, with the right message, at the right time. Your impact Lifecycle marketing- Develop and execute segmented lead nurturing strategies to convert prospects into loyal customers. You'll design and continuously optimize lifecycle marketing programs-leveraging email, in-product messaging, and collaboration with product and sales-to drive deeper product adoption for features like cash management, tax loss harvesting, and trading. Cross-functional collaboration- Partner with Product, Sales, and Customer Success teams to gather insights, identify opportunities, and close knowledge gaps through research, surveys, and customer interviews. Data-driven decision-making- Track and analyze product satisfaction, NPS, win rates, and adoption metrics to continuously refine marketing strategies. Measure and report on the business impact of these campaigns. Messaging and positioning: Translate product documentation from Product Management and Product Design into positioning and messaging that resonates with advisors and articulates the unique value of offer. Product launches: Lead integrated motions to drive product launched at speed with a repeatable and consistent process, holding yourself and others accountable. Content development- Develop customer-centric content and campaigns that guide advisors through the funnel and maximize engagement. What you bring Experience- 5+ years of experience working as Product Marketing Manager or Lifecycle Marketing Manager; at a B2B financial services, fintech, or SaaS organization Expertise building emails and designing customer journeys. Proven experience launching new software products with fully integrated plans and execution Exceptional messaging, positioning, and storytelling skills, with a knack for making complex concepts resonate with customers. Strong quantitative and analytical skills with a passion for measurement and metrics Education- Ideally looking for a B.A. / B.S. degree in relevant fields such as Marketing, Business Administration, Communications, Advertising, etc. Technical aptitude- You're technologically savvy and can easily get up to speed on modern marketing tech stacks (i.e. Hubspot, Salesforce, Amplitude, Navattic, Wordpress, Figma) to build lifecycle journeys in our marketing automation channels. Ownership- The pride you put into every aspect of your work is unparalleled and undeniable Outstanding communication- Intentional dialogue is a superpower. You articulate ideas clearly, listen actively, and collaborate effectively. Resilience- We're inspired by your unwavering determination to achieve success, no matter the adversity you face along the way. Assurance- Your confidence is brilliant, yet ego-less. You possess a strong knowledge base, the ability to discover the unknown, and are open to differing perspectives. Creative problem solving- Identifying the problem is simply not enough. You're instinctually creative with your approach in finding solutions to roadblocks. Bonus points if you bring Experience with customer segmentation models and cohort-based marketing. Knowledge of/experience with financial markets and fintech. Los Angeles, CA salary range $96,000-$141,000 USD What we bring Attracting and retaining top-tier talent is a priority. We are proud of the culture we've built and are cognizant of the ever-changing professional landscape. Our dynamic offering of perks and benefits are tailored for you to feel your best while doing your best. A hybrid work schedule for most positions to promote strong, in-person collaboration and a healthy work-life-balance. Stunning, amenity-filled office spaces in Culver City, CA, San Francisco, CA, and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity. Competitive pay, as well as equity for eligible positions Premium healthcare, dental, and vision insurance plans 401k savings plan with matching contributions and immediate vesting Generous paid parental leave Professional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employee Physical and emotional wellness programs that nurture both your mind and body Company perks program (includes discounts on pet insurance, fitness, cell phone plans, entertainment and travel, etc.) Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home-purchasing preparedness, etc.) Total compensation includes a competitive benefits package along with equity in the form of Stock Options (ISOs) for eligible roles. For salaried positions, a salary offer will be determined by a number of factors including experience, skill level, internal pay equity, geographic location, and other relevant business considerations. We review all employee pay and compensation programs regularly to ensure fair, equitable, and competitive pay. At Altruist, we are committed to providing fair, equitable, and competitive compensation by leveraging market data to inform our pay bands. Base salaries will be reviewed at regular intervals throughout the year, typically in conjunction with performance review cycles. By evaluating compensation on a regular basis, we are able to reward high performance and ensure all employees have opportunities for growth. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Altruist we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Posted 30+ days ago

Software Quality Assurance Engineer, Product Software-logo
Software Quality Assurance Engineer, Product Software
ZooxFoster City, CA
Autonomous vehicles have some of the largest, most complex software ever shipped in a safety-critical environment. Solving that problem is one of the most exciting technical challenges of our lifetime. As a Software QA Engineer on our Product Software Quality Assurance team, you will be at the forefront of driving quality standards for mission-critical vehicle-to-cloud communication systems. In this role, you will work closely with cross-functional teams to design and implement comprehensive testing frameworks, define key quality metrics, and uphold the stringent standards required for safety-critical systems. Your contributions will be pivotal in ensuring the high quality, reliability, and performance of our communication infrastructure, supporting the secure, safe, and efficient operation of our autonomous vehicle fleet. In this role, you will: Design and implement test plans and procedures for our backend services, which include ride hailing, autonomous charging, cleaning, fleet monitoring, and coordination applications. Validate and verify the functionality and efficiency of APIs and data models intended for use by rider mobile apps, robots, and fleet management tools, and support the integration of these clients. Test the vehicle agent component that bridges communication between vehicle components and the backend service to ensure the communication is efficient and robust. Collaborate with teams of world-class engineers from diverse backgrounds, sharing your knowledge and learning from areas of distributed computing, rider experience, web and mobile applications, autonomous driving, mapping, AI, and software infrastructure. Lead production bug triaging, root cause analysis, and process improvement, and contribute to developing products that impact humans and their experience in autonomous vehicle rides. Qualifications: Master's or Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of hands-on experience in software testing and quality assurance. Experience testing large-scale, enterprise-level cloud applications across various test types, including functional, integration, regression, and performance testing. Proven track record in API testing, coupled with advanced debugging skills, including the ability to analyze and interpret backend application logs to identify root causes of issues. Strong practical experience with industry-standard test management tools such as JIRA, TestRail (or similar), and proficiency in scripting languages (e.g., Python, JavaScript) to automate tests and streamline QA processes. Bonus Qualifications: Experience with network protocols and WebSocket communications Experience with real-time communication systems Experience with Typescript CompensationThere are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $135,000 to $180,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

Posted 30+ days ago

Sr. Scientist / Principal Scientist - Product Development, Peptide Formulations-logo
Sr. Scientist / Principal Scientist - Product Development, Peptide Formulations
Neurocrine Biosciences Inc.San Diego, CA
Who We Are: At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs. What We Do: Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis and uterine fibroids, as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (*in collaboration with AbbVie) About the Role: Design and develop (hands-on in-house and through management of CDMO partners) phase-appropriate drug product formulations, processes, analytical methods and delivery systems for peptide and protein-based molecules for parenteral delivery in preclinical and clinical studies. Assess outcomes related to product characteristics, performance (including stability) and quality by deploying appropriate methodology to generate in vitro data that informs the overall risk profile and guides next steps in drug product design and development. Small molecule formulation and process development experience/expertise is a positive differentiator for this role. Share technical experience/expertise in the areas of peptide and protein formulation and process development with R&D colleagues by leveraging cross-functional "open lab" settings to demonstrate and teach the techniques and platforms that enable effective drug product development. Leverage and stay current on industry best practices and emerging technologies to the benefit of the company's drug product development programs, including development acceleration strategies. Support various drug product development programs as needed. _ Your Contributions (include, but are not limited to): Design formulations/processes for parenteral delivery of peptides/proteins to support preclinical and clinical studies (small molecule parenteral and oral drug product development experience is a positive differentiator) Develop analytical methods for evaluation of various parenteral peptide/protein formulations (e.g, HPLC stability testing methods including SEC, RP, IEC. Physicochemical characterization techniques including DLS, cIEF, circular dichroism, etc.) Understanding of compendial methods of sterile drug product manufacturing (e.g, sterility, endotoxin, sub-visible particles, pH, osmolality, etc.) Identify and manage CDMOs to assist with out-sourcing of manufacturing (compounding, sterile fill finish, etc) and release testing to support clinical studies Perform person-in-plant support (business travel) at CDMO partner facilities in support of clinical trial manufacturing, as needed Provide injectable formulation and peptide development training for other personnel to promote education of existing small molecule staff Lead development of 1 or more of Neurocrine's clinical assets. Perform feasibility studies of various formulations for company's drug candidates and support lead formulation selection Prepare study reports (e.g, summary of feasibility studies, formulation and process development, etc) Search and assess up-to-date scientific knowledge/information of various formulation approaches and maintain knowledge base of company's interests Support other activities of drug product development programs when needed Requirements: BA/BS degree in Chemistry, Biochemistry, Biology, Chemical Engineering, or related field and 8+ years of experience in the pharmaceutical industry in a chemistry, analytical, or characterization laboratory setting OR Master's degree in Chemistry, Biochemistry, Biology, Chemical Engineering, or related field preferred and 6+ years of similar experience noted above OR PhD (preferred) and 4+ years of similar experience noted above Managing preclinical/clinical Contract Research Organizations and Contract Manufacturing Organizations. Experience preparing INDs & NDAs Thorough understanding principles and design of various peptide/protein formulations (small molecule parenteral and oral drug product development experience is a positive differentiator). Formal understanding of ICH guidelines Good understanding of health authority regulations and guidelines for drug product development and approval processes Knowledge in statistics and statistical thinking in formulation and process design and validation Good knowledge in various drug product manufacturing processes Good understanding of drug development and commercialization processes Working knowledge in the following instrument/testing: HPLC (SEC-MALS), Particle-Size Analysis, viscosity, dynamic light scattering (DLS), Capillary Isoelectric Focusing (cIEF), Subvisible particulate matter, density, osmolality Working knowledge in applying QbD principles in drug product development Technical writing: protocols, SOPs, and reports Experience working at or with Contract Development and Manufacturing Organizations (CDMOs) Assimilates data and research findings outside of Neurocrine for application to new scientific projects Maintains broad knowledge of scientific principles and theories and possesses intellectual mastery of one or more scientific areas May develop an understanding of other areas and related dependences Advanced knowledge and demonstrated ability working with / recommending a variety of laboratory equipment/tools Ability to work as part of and lead multiple teams Exhibits leadership skill and ability, typically leads lower levels and/or indirect teams Excellent computer skills Excellent communications, problem-solving, analytical thinking skills Sees broader picture, impact on multiple programs, teams and/or departments Ability to meet multiple deadlines across a variety of projects/programs, with a high degree of accuracy and efficiency Excellent project management skills #LI-OB1 Neurocrine Biosciences is an EEO/Disability/Vets employer. We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description. _ The annual base salary we reasonably expect to pay is $128,200.00-$185,900.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. In addition, this position offers an annual bonus with a target of 30% of the earned base salary and eligibility to participate in our equity based long term incentive program. Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.

Posted 2 days ago

Product Security Engineer-logo
Product Security Engineer
Sigma ComputingSan Francisco, CA
About the role: As a Product Security engineer at Sigma, you will play a crucial role in ensuring the security of our data analytics products. In this role, you'll have the opportunity to see the big picture and engage in activities that span offensive security testing and architecture review, collaborating closely with product and engineering teams to build secure and resilient solutions.This is a hands-on role that demands understanding of attack vectors, a proactive approach to finding vulnerabilities, and the ability to work strategically to influence security architecture and design. Your primary goal will be to identify and mitigate security risks, establish robust security practices, and ensure compliance with relevant security standards and regulations. You will be encouraged to write blogs, speak and join security events to talk about the work you are doing and how other companies can utilize it to better analyze their security data. You will: Conduct offensive security activities including red teaming, blackbox penetration testing, and vulnerability research and improve defensive blue team capabilities. Perform comprehensive penetration testing on SaaS applications, and cloud infrastructure. Collaborate with Engineering and Product teams to integrate security best practices into the software development lifecycle (SDLC). Perform threat modeling / data flow diagramming / design risk analysis/ security assessments, code reviews in partnership with business partners, providing guidance that balances security requirements with functional requirements. You'll have the freedom to not only think like an attacker but also shape the security architecture to preemptively thwart those attacks. Work on incident response efforts related to product security incidents and breaches. Communicating and collaborating with partner teams, service owners, Information Security, and senior leadership to influence, prioritize, and drive the resolution of discovered security findings Promote and grow culture of security within product engineering teams & design, build and operate uniform scalable security policies and controls for our entire product surface You are: Bachelor's degree in Computer Science, Information Security, or a related field. Advanced degree preferred. Proven experience in offensive security roles such as red teaming, penetration testing, or ethical hacking. 4+ years of experience in Product security, with a proven track record in designing, implementing, and managing security programs for cloud-based platforms at Product companies. 2+ years of experience in a penetration testing or similar offensive security role. Expertise with secure software development practices, including threat modeling, code review. Familiarity with programming languages such as Golang, Rust, Typescript, Python or similar. Proficiency in security tools and technologies, such as static and dynamic analysis tools, penetration testing tools, and vulnerability scanners. Strong technical background in security architecture, CI/CD enablement, cryptography, network security, and application security. Good understanding of cloud computing technologies and security principles, particularly in AWS, Azure, or GCP environments. Relevant Security Certifications like OSCP or similar is a plus. Additional Job details The base salary range for this position is $170k - $200k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package. About us: Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface - no coding required. Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment. Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company's Series C round three years ago, promises to further accelerate Sigma's growth. Come join us! Benefits For Our Full-Time Employees: Equity Generous health benefits Flexible time off policy. Take the time off you need! Paid bonding time for all new parents Traditional and Roth 401k Commuter and FSA benefits Lunch Program Dog friendly office Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow. Note: We have an in-office work environment in all our offices in SF, NYC, and London.

Posted 30+ days ago

Product Marketing Manager II, Corporate Payments-logo
Product Marketing Manager II, Corporate Payments
WEX Inc.Washington, MN
Location This is a remote position, however, the candidate must reside within 30 miles of one of the following locations: Portland ME, Chicago IL, Boston MA, Washington DC, Dallas TX, San Jose CA, Seattle WA, or New York City NY. WEX simplifies the business of running a business-through workflow optimization and financial intelligence. Our Corporate Payments business enables companies to move money smarter with virtual cards and automated AP solutions. About The Role We're looking for a motivated, detail-oriented Associate Product Marketing Manager to join our team and help us better tell that story. This is an ideal role for a recent graduate or early-career professional who's excited about technology, curious about customer needs, and eager to learn how products go to market. You'll work closely with experienced product marketers to support messaging, campaigns, and enablement efforts-bringing structure, energy, and insight to everything you touch. What You'll Do Support the development of product messaging, pitch decks, and customer-facing content. Support go-to-market efforts using AI-based tools for research, content creation, and performance tracking. Help coordinate go-to-market efforts across sales, marketing, and product teams. Conduct competitive research and organize insights that inform our positioning and product strategy. Assist in gathering and synthesizing data to support key decisions-from content performance to customer segmentation. Track marketing activity and help ensure tools and content are up to date and accessible. What You Bring Bachelor's degree in marketing, business, economics, or a related field. Interest in and exposure to AI tools, with a willingness to learn how to apply them in a product marketing environment. 0-2 years of experience in marketing, business analysis, or customer-facing roles (internships count!). Comfortable working with data in spreadsheets or dashboards-you don't need to be an analyst, but you should be curious and methodical. Clear communicator with a knack for distilling complex ideas. A growth mindset-you're excited to learn, take feedback, and try new things. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $72,000.00 - $95,000.00

Posted 5 days ago

Product Manager, Ai-Powered Network Observability - Broadcom Netops-logo
Product Manager, Ai-Powered Network Observability - Broadcom Netops
Broadcom CorporationPortsmouth SO Commerce Way, NH
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you apply. Job Description: We are seeking a highly motivated and experienced Product Manager to drive the vision, strategy, and execution of our AI-powered network observability solutions within Broadcom NetOps. This role will focus on leveraging artificial intelligence and machine learning to enhance network visibility, automate anomaly detection, and provide actionable insights for our customers. You will be responsible for defining the product roadmap, working closely with engineering, design, and marketing teams, and ensuring the successful delivery of innovative solutions that meet the evolving needs of our enterprise customers. Responsibilities: Product Strategy and Roadmap: Define and execute the product vision and roadmap for AI-powered network observability solutions. Conduct market research and competitive analysis to identify opportunities and inform product strategy. Prioritize features and initiatives based on customer needs, market trends, and business goals. Product Development and Execution: Collaborate with engineering and design teams to translate product requirements into detailed specifications and user stories. Manage the product lifecycle from concept to launch, ensuring timely delivery and high-quality releases. Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement. AI and Machine Learning Integration: Drive the integration of AI and machine learning capabilities into our network observability platform. Work with data scientists and engineers to develop and implement AI models for anomaly detection, root cause analysis, and predictive analytics. Ensure that AI-driven insights are presented in a clear and actionable manner for our customers. Customer Engagement and Advocacy: Engage with customers and partners to gather feedback and understand their needs. Serve as a product evangelist, presenting product demos and providing technical expertise to customers and internal stakeholders. Work with marketing and sales teams to develop product messaging and go-to-market strategies. Cross-Functional Collaboration: Collaborate with cross-functional teams, including engineering, design, marketing, sales, and support, to ensure alignment and successful product delivery. Communicate effectively with stakeholders at all levels of the organization. Work with UX designers to create intuitive and useful user interfaces. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field (Master's preferred). 12+ years of product management experience, preferably in the network observability or IT operations domain. Strong understanding of AI and machine learning concepts and their application to network monitoring and analysis. Experience with network protocols, technologies, and monitoring tools. Proven track record of successfully launching and managing complex software products. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to thrive in a fast-paced and dynamic environment. Experience with cloud based technologies and SaaS product delivery. Experience with Network performance Monitoring and Diagnostics (NPMD) solutions. Familiarity with data visualization and analytics tools. Preferred Qualifications: Experience with large-scale data processing and analysis. Knowledge of cloud-native technologies and microservices architectures. Experience with Agile development methodologies. Experience in the networking industry. Additional Job Description: Compensation and Benefits The annual base salary range for this position is $127,000 - $203,000 This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements. Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Posted 30+ days ago

Senior Foia Disclosure Product Manager-logo
Senior Foia Disclosure Product Manager
Contact Government ServicesAlbuquerque, NM
Senior FOIA Disclosure Product Manager Employment Type: Full-Time, Experienced /p> Department: Information Technology CGS is seeking a Senior FOIA Disclosure Product Manager to join our team supporting the IT mission of a large federal agency. This position will allow candidates to demonstrate expertise in performing product management and product marketing tasks. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Drive the SecureRelease product and business-planning process across cross-functional teams of the company Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective Assess current competitor offerings, seeking opportunities for differentiation Analyze product requirements and develop appropriate programs to ensure they're successfully achieved Develop, implement, and maintain production timelines across multiple departments Drive the execution of the SecureRelease product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization Develop product positioning and messaging that differentiates Deloitte and its features across primary market segments Manage and deliver Release Notes Schedule walkthroughs Manage client notifications Schedule product deployment Manage the feature requests queue and priorities Qualifications: Bachelor's degree in product design or engineering Strong experience in a dynamic product management role Proven experience overseeing all elements of the product development lifecycle Highly effective cross-functional team management Previous experience delivering finely-tuned product marketing strategies Exceptional writing and editing skills combined with strong presentation and public speaking skills Ideally, you will also have: Master's degree in product design or engineering Previous software and web development experience Proven experience working as a product developer in a non-managerial role Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com $149,760 - $216,320 a year

Posted 30+ days ago

Product Analyst - Hybrid To New Hartford, NY (8 Days Per Month In Office)-logo
Product Analyst - Hybrid To New Hartford, NY (8 Days Per Month In Office)
Utica National Insurance GroupNew Hartford, NY
The Company At Utica National Insurance Group, our 1,400 employees across the country work every day to make people feel secure, appreciated, and respected. We are an AM Best "A" rated, award-winning, nationally recognized property & casualty insurance carrier, operating throughout the Eastern half of the United States. We believe that diverse perspectives drive innovation, and we are committed to building an inclusive culture for all. What will you Do Are you a data-driven professional with a passion for product profitability and market insights? Join us as a Product Analyst supporting our Personal Lines Products. In this role, you'll perform in-depth analyses of our book of business, conduct competitive research, and collaborate closely with Product Managers and senior leadership to ensure our products remain market-relevant. Key Responsibilities Strategic Analysis: Conduct routine and ad-hoc analyses of our Personal Lines book of business to identify trends and recommend profit-growth strategies. Market Research: Perform competitive intelligence to keep our products aligned with current market conditions. Rate Revisions: Execute rate revision projects independently and prepare presentations for senior management. Tool Development: Create and enhance analytical tools, reporting dashboards, and processes to improve efficiency and accuracy. Mentorship: Serve as a mentor to other product analysts, assisting in training and professional development. Pricing Models: Develop pricing models for assigned states and products, ensuring alignment with company objectives. Project Leadership: Lead or participate in cross-functional projects, collaborating with various teams to meet business goals. What will You Need Education: Bachelor's degree in mathematics, actuarial science, economics, or a related analytical field preferred. Experience: 4+ years of insurance product experience, or an advanced degree with relevant transferable skills highly preferred. Technical Skills: Proficiency in Python and Excel. Demonstrated ability to analyze complex data sets and translate findings into actionable insights. Soft Skills: Strong communication, problem-solving, and organizational skills. Ability to work independently and collaboratively in a fast-paced environment. Salary: $ 60,405.80-$90,000.00 The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications. Benefits We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement, and challenging work opportunities. We offer a Comprehensive Benefits Plan for full-time employees, including: Medical, Dental, and Vision Benefits Life Insurance and Disability Benefits 401(k) Profit Sharing and Investment Plan (Includes annual company financial contribution and discretionary Profit Sharing contribution based on annual company financial results) Health Savings Account (HSA) & Flexible Spending Accounts (FSA) Tuition Assistance, Training, and Professional Designations Company-Paid Family Leave & Adoption/Surrogacy Assistance Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance Student Loan Refinancing Services Care.com Membership with Back-up Care and Senior Solutions Business Travel Accident Insurance Matching Gifts Program Paid Volunteer Day Employee Referral Award Program Wellness Additional Information: This position is a full time salaried, exempt (non-overtime eligible) position. Utica National is an Equal Opportunity Employer. Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.

Posted today

Senior Product Designer (Growth)-logo
Senior Product Designer (Growth)
HeygenLos Angeles, CA
About HeyGen At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Learn more at www.heygen.com. Visit our Mission and Culture doc here. Please submit a resume and portfolio Highlights Create a world-class product, user experience, and brand closely with the founders and leaders Join an elite design team with emphasis on ownership, speed and impact Deliver design to millions of users from ideation to implementation in days Responsibilities Rapid Experimentation: Work within a fast-paced growth team to ideate, design and ship A/B experiments. Design for Growth Loops: Create UX/UI solutions that directly impact growth KPIs such as user acquisition, onboarding, activation, retention, and monetization. Data-Driven Design: Collaborate with data analysts to interpret results from user behavior, metrics, and usability tests to inform design decisions. Collaborate Cross-Functionally: Closely partner with product and engineer partners on fast ideating, iterating and validating growth ideas. Balance Speed & Craft: Know when to rapidly explore low-fidelity ideas versus when to refine and polish high-impact experiences. Requirements 4+ years of designing and shipping modern software solutions A proven track record of designing for metrics-driven outcomes with high quality aesthetics and user experience Strong understanding of metrics, user psychology, and interface design. Ability to rapidly prototype and iterate based on feedback and data insights. Proven experience working cross-functionally with engineering and product teams Experience in visual design, insightful understanding of fundamental design elements like colors, fonts, textures and can compose world-class visual design language fluently Open-minded, self-driven, strong learner, constantly on the front edge of the industry - bringing the latest insights to the team Bonus Points Experience working on PLG (product-led growth) initiatives as key players Strong analytical thinking, with a great sense of data-driven design Experience conducting UX research A strong passion for design in a broader sense, constantly expanding design thinking and expertise Salary Range: $150,000 - $220,000 annually depending on experience and fit Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. As part of our total rewards package, HeyGen offers comprehensive benefits including internal equity, a matching 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources. HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted 1 week ago

SBA Product Officer, SR-logo
SBA Product Officer, SR
First Horizon Corp.Tampa, FL
Location: On site at location listed in job posting. Summary The SBA Product Officer actively prospects for new relationship opportunities and participates in community affairs to provide representation for the bank. This position will also train FHN relationship managers in the identification of eligible SBA credits to generate internal referrals. Key Responsibilities Include Review opportunities with FHN Relationship Managers to initially assess credit quality, determine program fit and eligibility. Accompany Relationship Mangers on physical or phone calls with SBA 7(a) loan prospects. Support Relationship Manager to clearly communicate program benefits, terms, pricing and process. Work with Relationship Mangers, CRA's and SBA 7(a) loan prospects to obtain necessary loan documentation. Serve as a source of knowledge of SBA regulations, credit guidelines, and secondary market interest rate appetite to Relationship Managers and SBA 7(a) loan prospects. Maintain a presence in the market to aid in the direct origination of SBA opportunities. Establish and maintain an efficient and productive working environment within the department based on continuous and effective staff communication. Achieve established departmental goals within defined timelines, as well as define and implement a measurement of acceptable staff performance in order to safeguard the Bank's loan portfolio. Responsible for adhering to and complying with all Bank policies and Federal and State banking laws and regulations. Performs all other duties as assigned Qualifications Include Bachelor (4-year college) degree At least 2 years of experience or an equivalent combination of education and experience Experience with Microsoft Outlook, Word, and Excel About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefit Highlights Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Posted 2 days ago

Sr. Product Manager, Mobile Gaming |-logo
Sr. Product Manager, Mobile Gaming |
Samsung Electronics America IncMountain View, CA
Position Summary The North America Services Business (NASB) develops services across Samsung's mobile, digital, and TV ecosystems. Our mission is to inspire and engage users with interactive and imaginative experiences. This position will be responsible for defining and building on the vision of our services across Samsung's Mobile Gaming Hub platform. As an experienced product manager, you will have a tremendous opportunity to drive impact and business objectives for NASB. Gaming Hub is Samsung's owned and operated service that is preloaded on all Samsung Galaxy devices to provide a delightful and seamless game discovery and gaming experience for all Galaxy gamers, via Samsung's proprietary cloud gaming technology. As the Sr. Product Manager, you will lead to shape up and execute the strategy of this most prominent game discovery surface for Galaxy users. This role requires a combination of leadership, strategic thinking, business acumen, technical depth, critical thinking, sharp product judgment and strong product management expertise. Working with Product, Marketing, BD, Engineering, Design, Data and Operations across US and Korea, you will focus on growth of the service through both consumer-facing (new features, UI etc) and product (CMS, portal improvements etc) initiatives. This role involves a combination of launching new services and features and growing established businesses. An ideal candidate will have hands-on product management experience with a consumer-facing service or application. Role and Responsibilities Responsibilities: Collaborate with all cross-functions to grow the service to bring a new product or features to life on time and on budget - from concept through launch, by: Working with Strategy and Partnerships team for new products and features ideas Working with Operations for back-end product improvement initiatives Own product requirements documentation, working with strategy, BD, engineering, design, research to ensure feasibility Keep up to date with the latest trends and competition in mobile gaming, player preferences and market developments. Understand and articulate user needs, build associated business cases and prioritize product requirements Think through products from UX, engineering, business and operations perspectives Drive communications with exec stakeholders for buy-in Working with Engineering to create proof-of-concepts, prototypes, tests, and other creative ways to gather direct feedback early in the product development process Working with development and QA teams for production launch Partner and interact closely with Business Development team and external stakeholders and partners to define roadmap and build features Use data to drive decisions; ability to use hard data and metrics to make data-driven decisions and back up product decisions. Measure every step of progress through data and use data to track success of the product. Collaborate with Data and Operations team to analyze data, assess the impact of features/projects to measure ROI and inform future decisions. Manage project risks, scope changes and other non-standard events throughout the life of the project Manage stakeholder communications and progress reporting throughout Ensure quality of deliverables is verified and matching expectations Manage multiple concurrent projects with multiple teams around the world Lead and collaborate with marketing to drive awareness and create demand for new services Drive the evolution of the product and service Skills and Qualifications Qualifications A self-starter with excellent verbal and written communications skills Bachelor's degree in business, Engineering, or related field AND 10+ years of relevant experience with proven record around delivery OR master's degree in business administration, or related field AND 5+ years Strong leadership, collaboration, and communication skills - with experience managing, directing, and monitoring cross-functional teams to achieve an outcome. Proven experience with Mobile, Digital and TV services Track record of building and launching new products Proven analytical and quantitative skills; ability to use hard data and metrics to make data-driven decisions and back up product decisions Be able to take the high strategic view as well as dive deep on issues The ability to manage chaos, ambiguity and complexity, in a detailed, organized way Ability to have challenging conversations at all seniority levels internally and externally. Ability to negotiate with multiple stakeholders, be able to defend work, and also know when to accept direction Ability to navigate heavily matrixed organizations and thrive within a fast-paced environment Previous experience in the mobile gaming or related industry a plus Experience with working with global teams a must, and professional proficiency in Korean language is a big plus Compensation for this role, for candidates based in Mountain View, CA is expected to be between $175,000 ~ $200,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. #LI-DNI Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Posted 1 week ago

Principal Product Manager-logo
Principal Product Manager
Blink Health Administration LLCPittsburgh, PA
Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Opportunity Blink Health is seeking a Principal Product Manager to lead strategic development across our internal platforms, partner-facing tools, and third-party integrations. This role is ideal for a product leader who enjoys diving deep into technical problem spaces, driving execution across systems, and making complex processes feel simple and scalable. You'll play a key role in shaping the systems that power BlinkRx's operations, working closely with Engineering, Data, and Operations to deliver foundational tools that scale with the business. Responsibilities Set the product direction by defining the strategy and priorities across a suite of internal and external facing tools and backend services that drive the operations of BlinkRx. Lead the roadmap for external system integrations. Partner with Engineering, Data, Operations, and Legal to scope, build, and ship technical solutions that improve system performance, scalability, and reliability. Design reusable product components, workflows, and APIs that power core business processes and reduce friction for downstream teams. Define success metrics, analyze product performance, and continuously improve tools based on data and user feedback. Identify opportunities in our business processes to automate, optimize, or rebuild for scale. Qualifications 8+ years of product management experience with a focus on platform tools, internal systems, integrations, or enterprise workflows. Previous experience as a software engineer or in a technical implementation role; able to engage deeply with architecture and backend systems strongly preferred. Adept at untangling complex, interdependent systems and turning them into scalable, efficient solutions. Strong understanding of APIs, data pipelines, distributed systems, and integration patterns; capable of translating business needs into technical specs. Data driven with a demonstrable history of using data to inform decisions, measure success, and prioritize development. A track record of delivering high-quality outcomes, keeping stakeholders aligned, and pushing through ambiguity with clarity and focus. Excellent communication skills with the ability to clearly articulate product direction, technical challenges, and business value across diverse audiences. Experience in pharmacy technology, supply chain systems, or fulfillment operations is a plus Familiarity with internal tooling, workflow automation, or logistics software preferred Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Posted 30+ days ago

DataBricks logo
Supportability Product Specialist, Supportability And Support Platforms
DataBricksMountain View, CA
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Job Description

CSQ226R164

Location: San Francisco or Mountain View

At Databricks, we are passionate about enabling data teams to solve the world's toughest problems - from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers and customer-obsessed, we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.

More about the team:

The Supportability and Support Platforms (SSP) team focuses on improving the overall support experience for Databricks customers. Our mission is to enhance product supportability and streamline support capabilities, ensuring efficient and high-quality issue resolution. We aim to minimize customer friction by proactively addressing common issues and empowering our support teams with the best tools and processes. We are also Customer Zero for Databricks and use our Data and AI platforms to define how Support should be done in the era of Big Data and Gen AI. You will play a crucial role in driving these initiatives, working closely with engineering, support, and data science teams to deliver impactful solutions.

As a Supportability Specialist, you will be responsible for driving the product vision and roadmap for improving supportability and support platforms. You will analyze customer support cases, identify key friction points, and develop strategies to enhance product serviceability. Your work will involve prioritizing feature requests, developing automation tools, and creating training materials to empower our support teams. You will also work on reducing customer pain points by improving product documentation, error messages, and self-service capabilities.

The impact you will have:

  • Drive the product vision and roadmap for Supportability and Support Platforms, focusing on improving product serviceability and support efficiency.
  • Analyze customer support cases to identify key friction points and drive product improvements that reduce case volume and time to resolution.
  • Develop and prioritize feature requests for product telemetry, observability, debuggability, and automation, collaborating with product engineering teams.
  • Design and build tools and automation to optimize support processes and boost support engineer productivity.
  • Create and implement knowledge management, training plans and best practices to enhance support team expertise and proficiency.
  • Drive the offloading of appropriate service tasks from engineering to support teams, ensuring proper training and risk mitigation.
  • Work with Data Science to analyze case data and identify patterns, driving improvements in product and support processes.
  • Improve the containment rates of Databricks Assistant (GenAI Agentic Support Experience) by improving issue understanding and response generation and also improve Assistant to human agent handoff.
  • Collaborate with cross-functional teams, including engineering, support, and data science, to deliver impactful solutions.
  • Act as the voice of the customer, integrating user feedback and support team insights to drive product improvements.

What we look for:

  • 5+ years of experience as a Product Manager working on platform products, ideally within support or serviceability domains.
  • Experience working with support operations and understanding the challenges faced by support teams.
  • Strong analytical skills, with the ability to analyze case data and identify trends and patterns.
  • Experience with data, AI, and cloud systems.
  • Familiarity with tools like Salesforce and Jira.
  • Ability to develop and drive product roadmaps based on customer and support team needs.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Passion for improving customer experience and empowering support teams.
  • Experience programming in Python and Notebooks is a plus.