Product Management Jobs 2026 (Now Hiring) – Smart Auto Apply
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Overview
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Job Description
- Lead and manage a team of three OCM practitioners, assigning work, coaching, and reviewing deliverables
- Develop and execute the overall change management strategy and plan for the managed services transition
- Conduct stakeholder analysis and change impact assessments across impacted business and IT groups
- Build stakeholder alignment with client executives, sponsors, and functional leaders; facilitate leadership alignment sessions
- Design and deliver the communications strategy and plan, and draft executive, leader, and end-user communications
- Establish and manage a change network (change champions, leader toolkits, talking points, FAQs)
- Partner with transition and knowledge transfer leads to support handoffs from the client and incumbent teams to the managed services team
- Support new role definitions, process changes, and service model adoption (intake, ticketing, SLAs, escalation paths)
- Coordinate training needs analysis and readiness activities with training leads
- Define and track adoption and readiness metrics; run readiness assessments and pulse surveys and report progress to leadership
- Identify resistance and adoption risks early, and recommend and execute mitigation plans
- Provide regular status reporting to project and client leadership
- Experience leading change management teams
- Strong communications (written, verbal, and executive presence)
- Stakeholder alignment at the executive and functional leader level
- Required Qualifications:
- 8+ years of organizational change management experience, with at least 3 years in a lead role managing OCM practitioners
- Experience supporting managed services, outsourcing, or large-scale IT/operating model transitions
- Proven ability to build and execute change strategies, communication plans, and stakeholder engagement plans
- Strong facilitation skills with senior leaders and cross-functional groups
- Proficiency with Microsoft Office (PowerPoint, Word, Excel, Teams)
- Preferred Qualifications:
- Prosci, ACMP (CCMP), or equivalent change management certification
- Retail industry experience
- Familiarity with ITIL or IT service management concepts
- Consulting background working in a client-facing delivery model
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
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