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Team Overview

The team sits within Digital Transformation (TruOps) under Global Operations and is responsible for enabling the quote-to-order process, supporting Sales, Pricing, Legal, and downstream systems. They own the tools and platforms used to convert customer proposals into executed contracts and orders, with a strong focus on process optimization and future state transformation. The Product Manager, CLM role will specifically own the contracting and CLM capability as part of this broader ecosystem.

This role reports directly to the Vice President - Business Operations Division.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• This role exists to deliver advanced Contract Lifecycle Management capabilities that support enterprise contracting and the end‑to‑end Quote‑to‑Delivery process.
• Serve as the business owner for CLM establishing long‑term strategy, vision, roadmap, and maturity model aligned to Revenue Operations Governance and Global Operations priorities.
• Prioritize initiatives based on business value, stakeholder input, regulatory requirements, and measurable outcomes.
• Drive delivery of CLM functionality that improves contract generation, negotiation, execution, obligation management, reporting, and analytics, with a focus on automation, integration, and AI enablement.
• Act as the bridge between business operations and technology teams, ensuring requirements are translated into effective and scalable technical solutions.
• Lead and coordinate delivery across Business Analysts, Business Administrators, technology development resources, system integrators, and software vendors.
• Ensure CLM roadmap alignment with broader Quote‑to‑Delivery initiatives while meeting evolving business needs, legal requirements, and global operating considerations.

Required Knowledge and Experiences

• Bachelor's degree in business administration, Operations, Information Systems, or a related field, required to support enterprise product ownership and governance responsibilities.
• 5+ years of experience in contract lifecycle management, contract operations, legal operations, procurement, or enterprise systems delivery.
• Demonstrated experience leading business ownership of enterprise platforms or digital capabilities, including roadmap development and backlog prioritization.
• Strong understanding of end‑to‑end contract lifecycle processes and associated business, legal, and compliance risk considerations.
• Proven ability to work cross‑functionally and influence senior stakeholders across Legal, Sales, Finance, Compliance, Risk, and Technology.

Required Technical Skills

• Strong understanding of the full software development lifecycle (SDLC) with experience delivering in an agile environment.
• Experience gathering business requirements tied to Salesforce, or willingness to learn Salesforce standards and governance practices.
• Ability to clearly articulate business needs, priorities, and success metrics to implementation and technology teams.
• Experience with DocuSign CLM and Salesforce platforms preferred.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Exposure to enterprise governance models, product management practices, SDLC, or Agile delivery frameworks.
• Familiarity with regulatory, compliance, or risk frameworks impacting enterprise contracting.
• Experience working in a global or highly matrixed organization.
• Strategic thinking combined with strong execution discipline and data‑driven prioritization.
• Stakeholder facilitation, consensus‑building, and business‑to‑technology translation skills.

CLM Strategy & Capability Delivery

• Own the CLM vision, strategy, and roadmap, including AI-enabled contracting capabilities and end-to-end lifecycle support

• Lead demand prioritization and delivery of CLM functionality, integrations, data architecture, and process improvements

Governance & Operating Model

• Establish and manage CLM governance, standards, KPIs, and performance metrics aligned with Revenue Operations
• Ensure solutions support global, end-to-end contract processes with upstream (quoting) and downstream (billing) considerations

Stakeholder Management & Change Enablement

• Serve as the central point of coordination across Legal, Sales, Finance, Procurement, Compliance, Risk, and IT
• Drive alignment, communicate roadmap and progress, and partner with change teams to ensure adoption and value realization

Vendor & Technology Partnership & Delivery Leadership

• Manage CLM vendors, licensing, renewals, and system integrator engagements to maximize ROI
• Partner with IT, Business Analysts, and Product Owners to translate business needs into delivered technical solutions

#LI-TE1

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We've got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Advisor, Business Processes

Company:

TransUnion LLC