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A Product Engineer is primarily responsible to oversee the RMA service lifecycle. The engineer will need to have a strong background technical engineering background. They are responsible to identify and solve any technical challenges during the RMA enabling stage of a product. They will be required to collaborate with various teams to ensure the product meets the customer’s requirements. After the product is serviced, they will monitor the performance of RMA service process to identify areas for continuous improvement.
Duties and Responsibilities
Oversee the start of manufacturing process to ensure productivity and safety.
Design RMA process referencing the product manufacturing processes.
Review product specification with Foxconn and customer teams.
Determine and select product BOM to prepare RMA material usage.
Communicate directly with customers product engineering teams during the RMA process to review process & specifications.
Product Engineer to have a deep learning of shop floor systems and Wareconn.com to maintaining BOM and process through cloud systems.
Determine proper tools, equipment and fixtures and ensure they are properly distributed to service production.
Create or revise product SOP’s for RMA work.
Manage process for line once operational.
Skills/Knowledge Requirements:
Experience in managing and handling of electronic tools, equipment and fixtures.
PCB/PCBA experience is highly preferred.
Ability to read and interpret electrical schematics is highly preferred.
Advanced analytical and problem-solving skills.
Proficient in software and hardware systems.
Skilled with Microsoft Office (Word, PowerPoint, Excel, Outlook, etc.)
Excellent written and verbal communication.
Organizational skills for planning, multitasking, and time managing.
Attention to detail.
Strong intrapersonal skills.
Education and Experience
Bachelor’s Degree in Electrical Engineering, Industrial Engineering or similar field is preferred.
5 years or more Product Engineer experience is preferred.
2 years of Electronics Manufacturing experience is preferred.
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