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Genesys logo

Technical Manager, Product Support

GenesysArizona, LA

$98,900 - $173,900 / year

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the...

Posted 6 days ago

US Bank logo

Digital Product Manager - Go-To-Market

US BankMinneapolis, MN

$119,765 - $140,900 / year

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we suppor...

Posted 30+ days ago

Vizient logo

Product Advisor

VizientIrving, TX

$68,500 - $116,300 / year

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and work...

Posted 5 days ago

S logo

Product Growth Strategy Lead (Starlink)

Space Exploration TechnologiesHawthorne, CA

$90,000 - $125,000 / year

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively devel...

Posted 30+ days ago

Illinois Tool Works logo

Systems Engineer (Product Development & Sustaining)

Illinois Tool WorksAlameda, CA

$110,000 - $140,000 / year

Job Description: ITW is a Fortune 200 Manufacturing Company with fifty thousand employees worldwide. We are known for innovation, diversification, and excellent financial performan...

Posted 4 days ago

P logo

Product Support Specialist II (Microgrid, Power Gen, Switchgear, Plc)

PowerSecure SolarAtlanta, GA
Job Summary: Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the requir...

Posted 3 weeks ago

OKX logo

Principal Product Manager, Crypto Consumer Trading

OKXSan Jose, CA

$250,444 - $375,666 / year

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the develop...

Posted 4 weeks ago

Twitter logo

Member Of Technical Staff, Ads Product

TwitterPalo Alto, CA

$180,000 - $440,000 / year

About xAI xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and f...

Posted 30+ days ago

Hewlett Packard Enterprise logo

Hpc/ AI Product Manager

Hewlett Packard EnterpriseSpring, TX

$120,500 - $276,500 / year

HPC/ AI Product Manager This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard En...

Posted 4 weeks ago

J logo

Product Owner - Transfer Agency Technology

Janus Henderson GroupDenver, CO

$130,000 - $135,000 / year

Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and ac...

Posted 30+ days ago

S logo

Senior Portfolio Product Manager

Sony Playstation NetworkSan Mateo, CA
Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlaySta...

Posted 4 days ago

Z logo

Senior Product Manager, Bookings

ZocDoc, Inc.New York City, NY
Your Impact on Our Mission At Zocdoc, we're building the best experience for millions of patients to find and book care with ease. As a Senior Product Manager on the Growth team, y...

Posted 30+ days ago

Sensor Tower logo

Product Marketing Manager

Sensor TowerCulver City, CA

$115,000 - $120,000 / year

As a Product Marketing Manager (PMM) at Sensor Tower, you'll play a critical role at the intersection of product, sales, and marketing. You'll position complex data products with c...

Posted 30+ days ago

Waystar logo

Sr Product Manager

WaystarAtlanta, GA
ABOUT THIS POSITION Waystar is seeking a Senior Product Manager to join the team. Reporting to the Vice President, Product Strategy, you will be responsible for leading the future...

Posted 30+ days ago

T logo

E-Commerce Product Photo Associate

The RealReal, Inc.Perth Amboy, NJ

$16 - $17 / hour

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona...

Posted 30+ days ago

Zinnia logo

Lead Product Manager (Compliance And Fraud)

ZinniaAlpharetta, GA

$160,000 - $180,000 / year

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the expe...

Posted 3 weeks ago

S logo

Product Design Engineer

Sun Hydraulics Corp.Sarasota, FL
Job Summary: The Product Design Engineer will work to design, develop, and maintain screw-in hydraulic cartridge valves. The candidate will be the technical owner of various produc...

Posted 30+ days ago

Brambles logo

Product Manager Lead, Americas Region

BramblesAlpharetta, GA
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 pe...

Posted 1 week ago

TreeHouse Foods logo

Product Filler

TreeHouse FoodsNorthlake, TX

$21 - $22 / hour

Employee Type: Full time Location: TX Northlake Job Type: Production Operations Job Posting Title: Product Filler About Us: TreeHouse Foods is a leading manufacturer of private lab...

Posted 1 week ago

Doehler logo

Global Product Manager (M/F/D) Fruits & Vegetables

DoehlerDarmstadt, DE
Reference ID: 41174 Are you interested in high-quality, natural, and tasty nutrition? We are! It's our ambition to shape the future of nutrition. Döhler is a leading global produce...

Posted 30+ days ago

Genesys logo

Technical Manager, Product Support

GenesysArizona, LA

$98,900 - $173,900 / year

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Overview

Schedule
Flexible-schedule
Full-time
Career level
Director
Remote
Remote
Compensation
$98,900-$173,900/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. The Technical Manager, Genesys Cloud Product Support, provides strategic and operational leadership to a global team that delivers world-class technical support to our customers. In this role, you will lead and develop a high-performing team focused on delivering exceptional service, operational excellence, and continuous improvement. You will collaborate with global leaders to enhance support strategies, maintain strong customer relationships, and uphold Genesys' reputation for innovation and reliability.

Location: Fully remote within US with ability to work daily in MST/PST time zone

Key Responsibilities:

  • Provide oversight and leadership to the Genesys Cloud Product Support team, ensuring high performance and professional growth.

  • Learn and understand team members' needs to help them succeed through coaching and ongoing development.

  • Evaluate existing practices, identify opportunities for process improvement, and implement validated changes to drive efficiency.

  • Manage daily operations, including work allocation, team focus, and productivity oversight.

  • Maintain a strong technical understanding of Genesys Cloud products to provide escalation support and customer engagement when needed.

  • Oversee team administration activities, including performance reviews, hiring, and onboarding.

  • Monitor and manage team performance against key performance indicators (KPIs).

  • Partner with global leadership to deliver on Genesys Cloud Product Support goals and objectives.

  • Establish and evolve KPIs to measure team effectiveness and customer satisfaction.

  • Apply Behavioral Based Coaching best practices to build high-performing, engaged teams.

  • Ensure all team members are adequately trained and maintain technical proficiency across Genesys Cloud solutions.

  • Foster innovation and creativity to improve processes and elevate the customer support experience.

Required Qualifications:

  • Bachelor's degree in a relevant field, or equivalent combination of education and experience.

  • 8+ years of experience managing customer-facing, technical support or engineering teams in a fast-paced environment.

  • Proven leadership and team management skills with the ability to motivate and develop high-performing teams.

  • Excellent verbal and written communication, presentation, and interpersonal skills.

  • Demonstrated strategic thinking and problem-solving ability.

  • Strong organizational and decision-making skills with a focus on accountability and results.

Preferred Qualifications:

  • 5+ years of direct supervisory or management experience within a global organization.

  • Experience defining, measuring, and reporting operational performance metrics.

  • Proven ability to identify and implement continuous process improvements.

  • High emotional intelligence (EQ) and strong interpersonal awareness.

  • Skilled in navigating complex organizational structures and managing through ambiguity.

  • Experience building trusted relationships across departments and influencing outcomes.

  • Demonstrated ability to lead effectively in high-pressure situations while maintaining team cohesion.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$98,900.00 - $173,900.00

Benefits:

  • Medical, Dental, and Vision Insurance.

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off in addition to 10 paid holidays

  • 401(k) matching program

  • Adoption Assistance

  • Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

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